Customer Service Supply Chain

Dmytro Shevchenko

****, *** *********, #*

Montr al, H3N 2L4

Tel: 514-***-****

E-mail: ******************@*****.***

Objective : Tranposrt, logistics, warehousing

To obtain a responsible and challenging position within a progressive company where my newly acquired knowledge in Transportation and Logistics area will help the company achieve its goals and offer me the opportunity for advancement

Core competencies

-Multilingual (English, French, Spanish, Russian, Ukrainian)

-Strong communication skills

-Well-organized, responsible, attentive to details

-Good working knowledge of MS Office (Excel, Word, Outlook) POM, PC Miler, Link Logistics

-Thorough knowledge in accounting

-More than 3 years of experience in transport and delivery acquired in Qu bec

-Driving licence: Class 5

Educational Background

AEC (DEC), Specialist in Transportation and Logistics,

2011 2012

Champlain College, Saint-Lambert, Quebec. The only college program in

Quebec accredited by the Canadian Supply Chain Sector Council

Courses taken include:

-International Transportation

-North American Transport

-Tariffs, Customs and Legal Issues in Transportation

-Operations Management for Transportation and Logistics

-Cost Analysis and Pricing for Transportation and Logistics

Certificate of French

Modern language courses, University UBA Buenos Aires, Argentina

2005 2007

Master in Accounting and Economics

National State University, Odessa, Ukraine

2000 2002

Bachelor in Business Economics

Finance and Economics College, Odessa, Ukraine

1996 2000

Professional Experience

Documentation clerk

Montship Inc., Montreal, QC (Internship)

2012 2012

-Booking, confirming and coordinating clients with the help of specific software

-Answering customers' inquiries and making sure to improve customer service

-Updating spreadsheets with correct information about the clients

-Reviewing reservations

-Filing invoices accordingly

-Answering the company's phone calls, distributing mail, and other administrative tasks

-Filing documents

-Other tasks requested by the superiors and supervisors

Courier

CMC & Maurice Courier Inc., Montreal, QC

2009 2010

-Communicating effectively with customers to build strong business relationships

-Obtaining customer signatures on delivery documents

-Responsible for accuracy and safety of all loads carried

-Providing help and advice to customers and colleagues

-Driving safely whilst obeying all traffic laws and regulations

-Carrying stock from vehicle to the customer s premises

Machine Operator

Conversion Millennium Inc., Montr al, QC

2008 2009

-Read work orders to determine required specifications

-Set up machinery and equipment for manufacturing requirements

-Change machinery attachments (e.g., dies, nozzles) as required

-Input codes and key in programming data into computerized machinery

-Feed materials to the machinery

-Adjust machinery settings during operation as required

-Clean machinery and equipment at the end

-Operate material handling equipment such as forklifts as required

Stock clerk

SEARS Canada S.A., Montr al, QC

2008 2008

Volunteer Work Experience

Hirondelle Services for immigrants Inc., Montr al, QC

2008 2008

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