Customer Service Manager
Resume:
Duah Adei Manu *** Stuart Court, Savannah, Georgia, 31405
: *******@*****.***
OPERATIONS MANAGER
Streamlined Operations Increased Profitability Elevated Customer Satisfaction
Disciplined leader with proven ability to facilitate productivity and efficiency of business operations for organizations across several industries. Motivational manager with record of improving staff performance by developing and implementing incentives and creating atmosphere of inclusion. Recognized by customers, colleagues, and leaders as detail-focused, results-driven contributor with superlative communication and relationship-building talents. Earned two Achievement Awards for outstanding performance during tenure with United States Army. Recipient of multiple awards at Fortune 500 organization for annual inventory reduction.
Areas of Expertise
s Operations Management s Quality Assurance / Control s Strategic Planning
s Logistics Oversight s Safety / HAZMAT Handling s Customer Service
s Inventory Management s Budget Management s Market Assessment
s Purchasing / Procurement s Schedule Coordination s Problem Solutions
s Team Supervision s Program Implementation s Vendor Relations
CAREER TRACK
Logistics Specialist 2007 - 2011
United States Army Savannah, Georgia
Facilitated inventory management by preparing accurate supply documents, maintaining organized records of outgoing / incoming materials, and conducing quarterly cycle counts. Also ordered, received, and stored supplies, and catalogued / located stock as necessary.Ensured accuracy and quality of outgoing shipments by inspecting, identifying, cataloguing, and safely processing parts and materials, including all hazardous and toxic materials.Leveraged skills with heavy equipment (including trucks and forklifts) to expedite handling of stock, including loading, unloading, and moving.
Assistant Manager 2006 - 2007
Garden Ridge Stockbridge, GeorgiaOversaw all aspects of daily operations; directed Associates to achieve high productivity levels.Identified and implemented method to significantly reduce expenses and optimize profitability.Directed unloading of trucks to enforce efficiency and safety.Coordinated staff schedules to guarantee streamlined operations while remaining within budget.Implemented employee recognition management tool to improve team performance and motivate individual staff members. Adhered to Company policies when documenting employee performance.
Electrical Department Manager 2001 - 2006
Home Depot Stockbridge, GeorgiaMaintained high profitability levels by analyzing reports, identifying market trends, defining problems, and developing / implementing effective strategic solutions.Facilitated repeat and referral business by consistently providing high quality service to customers; addressed and quickly resolved issues.
Continued
Duah Adei Manu Page 2
Trained, scheduled, and supervised Associates across several departments; provided coaching to elevate customer service skills and increase product knowledge.
LEARNING CREDENTIALS
Associate of Business Administration 2012
South University Savannah, GeorgiaGraduated with 3.25 GPA.Member of Veterans’ Association.
MILITARY service
Received honorable discharge.
REFERENCES And further data PROVIDED UPON
ESTABLISHMENT OF MUTUAL INTEREST
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