Manager Customer Service

Mixhael Maisto

Email: abpytd@r.postjobfree.com

Address: ** ********** *****

City: Farmington

State: CT

Zip: 06032

Country: USA

Phone: 860-***-****

Skill Level: Management

Salary Range: $55,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Michael M. Maisto

57 Farmington Chase

Farmington, CT 06032

860-***-**** / abpytd@r.postjobfree.com

Career Profile

Management Professional with comprehensive experience in Restaurant and Big Box Retail Management. Proven strengths in motivating and managing employees; business acumen, and vendor management. Thrives in a demanding and fast paced environment strong customer service skills and quick decision making.. Creative; diplomatic and above all a very strong work ethic. Computer competency on industry-specific software and Microsoft Office applications.

Professional Experience

Sliders Grill and Bar - Plainville, CT

General Manager 7/2008-8/2012

* Oversee and coordinate the planning, organizing, training and leadership necessary to achieve company objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.

* Ensure that all food and products are consistently prepared and served according to the restaurant`s recipes, portioning, cooking and serving standards.

* Ensure that all guests feel welcome and are given, friendly and courteous service.

* Control cash and receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.

* Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.

* Strive to develop staff in all areas of managerial and professional development.

Accomplishments while GM at the Plainville Sliders:

o Sliders Plainville location voted by ESPN Magazine as the 5th Top Sports Bar in the Country

o Facilitated ESPN live filming of a Michael Strahan broadcast at Sliders Plainville

o Facilitated Adam Richman (Man vs. Food) -Hall of Famer- challenge

Linens `N Things

Assistant Store Manager - HR/Operations 06/04 - 7/2008

* Primary management representative responsible for store operations and human resource functions including recruitment, training, development and supervision of Group Selling Managers and Associates.

* Direct overall operation of the store including performing all financial transactions, security of the store, initiating and monitoring the organization and accuracy of all paperwork related to sales, inventory, transfers, price changes, human resources, training and inventory control.

* Established and maintained guest services by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding store standards with solid product knowledge.

Babies-R-Us ~ West Hartford, CT 06/03-06/04

Receiving Zone Specialist

~Oversees a staff of 8 to process and stock all incoming shipments. Maintains inventory control and items to be returned to the vendors. Handles inventory and shipment paperwork as well as cost effective scheduling and safety issues. In charge of all merchandise shipped to the store, including special orders.

Home Depot ~ Bristol & Berlin, CT 05/01-05/03

Receiving Supervisor

~ Rapidly promoted from Hardware Sales to Night Crew associate to Receiving Supervisor. In charge of store remodel, removing all safety issue racking and re-merchandizing of all affected products. Partnered with department heads and store managers to set the new store for opening and oversaw all new store incoming merchandise. Maintained all receiving equipment and machinery. Oversaw a staff of 10. Established and maintained relationships with central ordering department as well as vendors and delivery persons.

Port City Chop House ~ Wilmington, NC 05/97-03/01

AM Prep Supervisor

~ Worked quickly from entry-level appetizer and salad prep to line cook covering both saute and grill in upscale Steak House. As AM Supervisor, was responsible for ordering of all food, maintaining all inventory levels for optimum freshness of product and maintaining proper working order of all kitchen equipment. Oversaw prep crew staff of 8, working with staff to maintain exact standards of all recipes in order to put forth a consistent end product. Worked with staff in adhering to State and Local health codes, which were consistently graded at the highest levels. Worked with Executive Chef in preparing daily specials as well as special event menus and catering items.

Atlantic Coast Foods - Burger King ~ Wilmington, NC 03/96-04/97

Assistant Manger

~ Oversaw operations of several fast food locations during all daily shifts. Adhered to corporate guidelines in food preparation and food handling. Certified in local health code standards. Maintained inventory and quality control. Worked with various staff levels, handled the balancing of all cash receipts for the day`s business and bank deposits.

Mirage Night Club ~ Rocky Hill, CT 09/92-10/95

Business Manager

~ Created popular club image for new business. Oversaw entire business operation. Devised operating budget managed all finances including payroll, accounts payable and receivable. Established and maintained vendor contracts, ordering of liquor and supplies. Recruited and supervised staff and ensured club/patron security through private duty police contracts. Successfully coordinated concerts and special events.

Rumors Nigh Club ~ Bristol, CT 05/89-09/92

Business Manager

~ Rapidly promoted from entry level Security Guard/Doorman through Assistant Manager to Business Manager. Directed all aspects of business. Managed all finances; oversaw accounts payable and receivable. Negotiated new/renewal contracts with vendors and ordered all supplies. Interviewed hired trained and terminated employees.

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