Customer Service Accounts Payable
Resume:
KAREN WARNER
Ontario, L6Y5R5
*******@*******.**
BOOKKEEPER
HIGHLIGHTS OF QUALIFICATIONS
• Previous Payroll experience, CPA Certified
• College and Secondary school education
• Proven working knowledge of, ENMAR, SAP, STORMS, GIS, PMTS,
• Excellent communication, interpersonal skills and organizational skills ability to work independently
• Results oriented; able to handle many tasks and maintain a high level of individual and team performance
• Sound knowledge of all company and department policies and procedures
• Excellent keyboarding skills (45 wpm)
• Demonstrated sound knowledge of company standard PC software and Operations paperwork
• Over 5 years of experience in administration, accounting, billing, collections, customer service and payroll
• Knowledge of QuickBooks, PeopleSoft, Simply Accounting, ACCPAC, etc
• High Proficiency and Knowledge of Microsoft office Excel, Word, PowerPoint, Outlook, Lotus Note
• Strong analytical, customer service and detail-oriented skills, proven ability to work in a fast-paced, deadline driven environment. Demonstrated extreme Confidentiality and Privacy to all clients and documents.
EDUCATION AND TRAINING
Received GCA credits for accounting courses completed
• Evergreen College, Computerized Accounting and Payroll, CPA Certificate & Diploma 2011
• Sheridan College, CGA Accounting Courses 1999 - 2000
• College du Business, Montreal, certificate received for General Accounting & Business Administration 1988 – 1989
PROFESSIONAL EXPERIENCE
Family Services of Peel and Asthma Society of Canada 2007 – 2008
Payroll Administrator and Accounting Clerk
• Prepared bi-weekly payroll for staff of 75 both salary and hourly employees to be processed by outsourcer, submitted RRSP and benefit deductions, posted journal entries
• Administered payroll as per collective agreement, Added new employees according to agreement contract and organization policies and procedures, updated changes for existing employee profiles, prepared ROE’S as required
• Allocated cost per program and prepared monthly analysis, posted transactions and processed daily deposits, cash receipts and completed monthly bank Reconciliation and performed AR and AP functions daily, generated cheques weekly; Coded and matched vendor invoices for payment, generated invoices per contract agreement
• Recorded cash receipts and donations per fundraising or other, allocated cost for individual programming and research
• Reconciled accounts for year-end closing and assisted in preparation of annual audit and administrative support
Six Companies Temporary Assignment List 2008 - 2011
Church of the Nazarene Canada
Bookkeeper
• Entered financial transactions in accounting software PowerChurch
• Allocated donations and sponsorship contributions to specific programs, attached new sponsors
• Prepared accounts payable, payroll for staff, performed RRSP submission activities, generated cheques
• Completed bank reconciliation, posted journal entries, generated monthly reports
GE Canada
Accounts Payable Clerk
• Processed Accounts Payable data for 9000 vendors,
• Updated vendor’s profile for system transition, investigate vendors inquiry
• Advised vendors as to method of remittals such as Electronic Fund Transfer (EFT)
Enbridge Gas Distribution
Customer Accounts Representative
• Worked with the integration of SAP and STORMS systems
• Analyzed and completed meter exceptions
• Liaison with the contracting company Lakeside for processing and obtaining information needed to complete work
• Ready large business accounts for accurate billing and collection
JTI MacDonald Corporation
Billing Clerk
• Prepared over 300 customer invoices and credits daily
• Investigated orders and checked for accuracy, resolved and corrected discrepancies
• Generated debit and credit invoices daily for customers
• Completed and deposited bank deposits ranging to over $300.000 daily for both Canadian and US accounts
Enbridge Gas Distribution 1991 - 2009
Customer Accounts and Work Management Clerk
• Flexible to move from one job area to another within the Work Management Centre as required.
• Issue / release and complete all regulatory work to the zones field technicians and contractors by way of bulk releases and/or appointments. Monitors status of all FSBI, reg tags and MXGIs and resets to ensure timely completion by the field. Prepare statistical reports. Provide statistical data and reports on the status of regulatory/meter work to the zones and supervisors.
• Sort and complete all meter work to ensure prioritization is met for billing and meter reading cut-offs. Interface with Billing, Call Centre and Credit to ensure co-ordination and completion of field investigation, special readings and tracers and provide record information. Review all accounts which appear Past Due Meter Order', 'Meter Order Unpostable', 'Meter Returned to Shop/Not Removed' and 'Meter Out' listings and initiate appropriate action.
• Receive complaints (restoration and other) from customers and municipalities. Verify their validity, update appropriate system and ensure complaints are followed to proper conclusion. Receive, input and analyze cut slips to ensure proper restoration work is issued to either company or contractor personnel for follow-up and completion.
• Resolve and complete requests for alterations, relays, cut-offs ensuring proper information to field personnel, customers, contractors for prompt follow-up to the requests. Update necessary system with completed information and process charges where necessary.
• Responsible for the creation of the premise and SLOC for all market sector requests as well as the assignment of the order and load sheet to the respective constructor.
• Resolve all incoming inquiries from internal and external customers.
Enbridge Gas Distribution
Administrative Coordinator
• Organized and set up filing and records control systems for newly operational office and warehouse
• Performed administrative duties, which included reports for billing, accounting and hourly payroll for staff
• Created purchase and service orders per contractors and customers request for equipment, parts, maintenance and installation to vehicle; processed Sales Invoices for services completed and tracked merchandise and maintained inventory records for parts and equipment
References available upon request
Karen Warner 905-***-**** *******@*******.**
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