Manager Customer Service
Resume:
ADRIANA GUZMAN
Email: *********@********.***
Address: * ******* **
City: middletown
State: NY
Zip: 10940
Country: USA
Phone: 347-***-****
Skill Level: Management
Salary Range: $45,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Adriana Guzman
6 Norwich Ct.
Middletown, NY 10940
*********@********.***
Team Leader: Great interpersonal communication skills both written and oral, analytical ability, customer service, proficiency with numbers and computer savvy. Ability to prioritize and perform dissimilar task simultaneously. Work well under pressure and able to meet tight deadlines to ensure projects have been executed in a timely, effective and accurate manner. Highly organized, dedicated and a flexible team player.
EXPERIENCE:
OfficeLinks 4/2008-9/2012
Center Manager 1/2012-9/2012
Manage day to day activity to ensure client receives the best service possible.
Provide team members support in resolving any client issues.
Generate projection reports, occupancy reports amongst other reports for the accounting department.
Work with building management to help resolve HVAC issues, security and booking freight elevators.
Assistant Center Manager 11/2010-12/2011
Assist Center Manager in setting up internet connections, VOIP phones and printers for new clients, Ship out packages via USPS or Fed Ex.
Perform billing duties such as entering all point of sale charges as well as review all monthly billing items such as office rent, internet and phone charges.
Order supplies monthly to restock inventory.
Client Service Representative 4/2008-10/2010
Responsible for answering clients main phone number and greeting guest at the reception desk.
Maintain office shared spaces such as reception, meeting rooms, kitchen area and restrooms.
Assign clients with Wifi passwords and set up meeting room projectors when needed.
Emily's Day Care 7/2003-1/2007
Administrative Assistant
Maintained program schedules and ensured all activities were completed as planed.
Supervised the children at the the daycare.
Managed all office duties which included but not limited to answering phones, filing paperwork, taking messages, data entry and faxing
New York Mission Society 2/2000-6/2003
Assistant Site Coordinator
Maintain daily information such as program attendance and daily accident reports.
Recruit new participants into various programs offered.
Register new participants and researched their qualifications for these programs.
Develop and schedule program activities that included trips, and local events.
EDUCATION:
Devry University, Online Campus.
Degree: Business
Expected Graduation: 2014
SKILLS: Technical- Proficient and advance knowledge of Excel, Microsoft Word, Access, Outlook, PowerPoint, UltraSoft CRM.
Fluent in Spanish.
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