Quality Control Customer Service

Michael Niedzwiecki

Email: ********@**********.***

Address:

City: Monclova

State: OH

Zip: 43542

Country: USA

Phone: 419-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives. Results-driven, skilled Production Scheduler focused on efficiency, achieving success and increased productivity through improvements in operations, quality, and administration.

Educational Background:

High School Dipolma from Capital University, Bexley OH 1/2001 to 12/2007 (Management)

Job History / Details:

Summary

Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives. Results-driven, skilled Production Scheduler focused on efficiency, achieving success and increased productivity through improvements in operations, quality, and administration.

Highlights

Experienced in production scheduling

Strong leadership abilities

Supply management expertise

Production line management

Knowledgeable of quality control standards

Employee training and development

International sales support

Problem resolution

Meet deadline

Project planning

Attention to detail

Microsoft Office skills

Spreadsheet development

Accomplishments

Production

Consistently met production and schedule levels.

Supervised first shift operations of 22 person production manufacturing employees.

Proficiently supervised 1st shift production, oversaw materials inspection, scheduled production and conducted weekly physical inventories.

Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.

Process Improvement

Created new departmental procedures manual.

Created production documents to allow production to operate more efficiently.

Developed a web based purchasing system with instant order acknowledgment capabilities.

Computer Proficiency

Used Microsoft Excel to develop inventory tracking spreadsheets.

Experience

January 2010 to Current

Thermodyn Corporation Sylvania, Ohio

Production Scheduler

Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.

Implemented new processes and systems for improving production efficiency.

Responsible for creating and tracking customer work orders for production to meet customer deadline requests

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Experience with international relations and communications with customers all over the world.

August 2009 to Current

Toledo St. Johns Jesuit High School Toledo, Ohio

Offensive Coordinator

Developed and implemented the spread offense for a varsity football team.

Planned off-season meetings with assistant coaches to teach, review, and adjust offensive philosophy for upcoming seasons.

Scheduled practices and coaching assignments to be executed in time blocks prepared in off-season meetings.

May 2008 to October 2008

Seas The Moment Yacht Charters Fort Lauderdale, Florida

Deck Hand

Contacted clients to confirm charter schedule and itinerary.

Greeted clients entering the yacht to ascertain what each client wanted or needed.

Clients included executives from all over the world, CEOs, Presidents, and high ranking officials who would fly in to have a private yacht experience.

Communicated with clients to prepare and schedule limousine pickups. Responsible for clients making it safely to yacht destination.

Making sure the client is fully serviced with any need.

Education

2007 Capital University Bexley, Ohio

Bachelor of Arts Management

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