Customer Service High School

Kimberly C. Hovorka

Email: ********@***************.***

Address:

City: Belmont

State: CA

Zip: 94002

Country: USA

Phone: 209-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable, trustworthy and determined to provide excellent service Innovative thinker, comfortable giving & taking instruction Independent worker, work well with little to no supervision Detail oriented & strong multi-tasking abilities

Educational Background:

High School Dipolma from Penn Foster, Scranton PA 1/2001 to 7/2003 (Private Investigatiom)

High School Dipolma from College of San Mateo, Scranton PA 1/2001 to 12/2012

Job History / Details:

Professional Profile

Reliable, trustworthy and determined to provide excellent service

Innovative thinker, comfortable giving & taking instruction

Independent worker, work well with little to no supervision

Detail oriented & strong multi-tasking abilities

Summary of Skills

Investigate and Analyze

experience in the basic principles of the criminal investigation including search, collection, preservation, and identification of physical evidence.

training in investigative report writing, arrest and control techniques, baton methods, chemical agents training, driving competency, hand gun and firearms training.

investigation & reporting proficient

sources of information & background investigations

knowledge of surveillance equipment and techniques

study of ethics & professional responsibilities for private investigators

Communication

Multicultural competence, diversity training, and community relation skills.

Easily approachable and patient

Oral interpretation training,inter-personal communication skills including analysis of verbal and non verbal messages

examination of family interaction patterns including decision making

conflict resolution and negotiating

Photography

basic composition and design principles for a 35mm and digital camera use

developing, printing, finishing and darkroom work for advanced photography

Experience

August 2011 to August 2012

Village Pub Palm Springs, Ca

Bartender and Member of Serving Staff

Accommodated guests with excellent customer service, in an array of duties including, bar-tending, and waitressing, stocking and ordering products for servers, bartenders and kitchen staff. Successfully organized and implemented a new stocking/ordering procedure, helping to ensure quality of product beneficial for customers, servers as well as management.

December 2006 to December 2002

Crowne Plaza Hotel Foster City, Ca.

Customer Service Specialist

Accommodating hotel guests in a wide array of duties including, but not limited to, bartender in largest sports bar in the bay area,waitressing, banquet server, banquet bartender, room service, reservations and front desk representative.

January 1992 to December 1996

Bennigan's Restaurant Foster City, CA

Cocktail Serving Staff

provide outstanding customer service to guests and corporate affiliates

organize and host large corporate parties local and long distance busineses

Education

2005 Penn Foster Scranton, PA

Private Investigatiom

conduct investigation involving missing persons, and the study of corporate intelligence

2003 College of San Mateo San Mateo, CA

Associate of Science Administration of Justice

Cumulative GPA: above 3.0

Course work: Police Officers Standard of Training (POST) certified, legal aspects of evidence, principles & procedures of the justice system, community relations, criminal investigation,psychology, arrest methods, handcuff & takedown training

Affiliations

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