Customer Service Sales Representative

Grant Harris

Email: ********@***********.***

Address:

City: Irving

State: TX

Zip: 75038

Country: USA

Phone: 210-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

OBJECTIVE: To use my people skills, computer skills and multi tasking skills to strengthen an organizations network communication.

Educational Background:

High School Dipolma from ITT TECHNICHAL INSTITUTE, San Antonio TX 1/2001 to 12/2012 (Network System Administration)

High School Dipolma from, San Antonio TX 1/2001 to 12/2012

Job History / Details:

Summary

OBJECTIVE: To use my people skills, computer skills and multi tasking skills to strengthen an organizations network communication.

Highlights

Troubleshooting proficiency

Patient and diligent

Windows XP/Vista

DHCP/DNS Ethernet and Firewall proficient

Exceptional telephone etiquette

Vast technical knowledge

Microsoft Office expert

Chronology

February 2012 to

Citibank San Antonio, TX

Consumer Sales Representative

October 2010 to September 2012

Capital One Bank Irving, TX

Customer Service

June 2007 to August 2009

YRC Yellow Roadway Cargo Memphis, TN

Cargo Claims

Education

2013 ITT TECHNICHAL INSTITUTE San Antonio, TX

Associate of Applied Science Network System Administration

Relevant Coursework; Client Server Network, Intro to programming, Linux Operating, Structured Cabling, Microsoft Desktop Operating, Data Base Concepts,

Associate Science

Experience

February 2012 to 12/4/2012 12:00:00 AM

Citibank San Antonio, TX

Consumer Sale Representative

Displayed courtesy and strong interpersonal skills with all customer interactions.

Built and maintained successful relationships with service providers, dealers and consumers.

Processed an average of [30] inbound and outbound technical support calls.

Researched issues on various computer systems and databases to resolve complaints and answer inquiries.

Provided thorough support and problem resolution for customers.

October 2010 to August 2011

Capital One Bank Irving, TX

Customer Service Rep

Responsible for handling inbound phone volume for our banking call center, help customers with requests pertaining to their account via phone.

Provided thorough support and problem resolution for customers.

Support customers with online billing and account issues.

Built and maintained successful relationships with service providers, dealers and consumers.

Resolved customer complaints and concerns with strong verbal and negotiation skills.

June 2007 to July 2010

Roadway Inc Memphis, TN

Cargo Claims

Contact venders about delivery of products, ensured that each delivery was shipped out on time Sold shipping services to companies.

Establish professional relationship with other business.

Assisted customer with daily shipping issues, emailed mangers, supervisors their delivery print outs daily.

Provided thorough support and problem resolution for customers.

Built and maintained successful relationships with service providers, dealers and consumers.

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