Customer Service Engineer

Matthew Spillers

Email: ********@******.***

Address:

City: West Monroe

State: LA

Zip: 71291

Country: USA

Phone: 318-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-oriented multitasker with management experience and exceptional people skills. Versed in effective communication and measurable results. Desires a challenging role as a member of a cohesive team.

Educational Background:

High School Dipolma from Columbia Southern University, Orange Beach AL 1/2001 to 1/2012 (Criminal Justice Administration)

Job History / Details:

Professional Summary

Results-oriented multitasker with management experience and exceptional people skills. Versed in effective communication and measurable results. Desires a challenging role as a member of a cohesive team.

Core Qualifications

Results-oriented

Client-focused

Excel in areas of problem solving

Quick learner

Computer proficient

Microsoft Office

File/records maintenance

Contract negotiation/review/drafting

Contract auditing

Training and development

Experience

January 2011 to 12/4/2012 12:00:00 AM

United States Army Ruston, La

Recruiting and Retention NCO

This is not an entry-level job, and is available to NCOs in the Army National Guard, only.

Army National Guard Recruiting and Retention NCOs recruit and retain qualified Soldiers for entry into the Army National Guard in accordance with applicable regulations.

Duties performed by Soldiers in this MOS include:

Prospects for leads. Prepares a prospect card. Refines leads. Conducts a school program. Determines basic enlist ment eligibility. Pre-qualifies an individual for enlistment. Deter mines eligibility for extension or immediate reenlistment. Conducts enlistment, attrition management and retention interviews. Explains the selected reserve incentive program and the Montgomery GI Bill, initial entry training (lET) requirements, test results, enlistment op tions/programs/obligations, non-regular service retirement, employer support and reemployment tights. Evaluates unit sponsorship pro gram. Briefs applicant on MEPS processing. Prepares and completes an enlistment packet. Counsels an applicant. Operates Guard Acces sion Information Network System. Establishes media contacts. Con ducts direct mail campaigns. Evaluates the unit's retention environment. Explains strength maintenance recognition programs. Conduct a strength maintenance interview and briefing. Develops a time management work plan. Trains unit first line leaders on career planning. Reviews request for separation/transfer/discharge. Reviews extension/immediate reenlistment procedures. Identifies alternatives to separation/transfer/discharge. Evaluates retention data, forms and files. Analyzes unit pay and performance data. Initiates security for family assistance operations. Explains the National Guard Family Program. Identifies resources for family assistance. Provides referral services for family members. Prepares DD Form 1172 (Application for Uniformed Services Identification Card--DEERS) for DEERS enrollment, issues ID cards for family members during mobilization. Develops a state marketing plan. Prepares and advertising budget. Determines regulatory requirements for advertising. Writes recruit ing and retention advertising copy and script.

January 2006 to January 2011

United States Army Monroe, La

Unit Supply Specialist 92Y

The Unit Supply Specialist is primarily responsible for supervising or performing tasks involving the general upkeep and maintenance of all Army supplies and equipment.

Duties performed by Soldiers in this MOS include:

Receives, inspects, inventories, loads, unloads, segregates, stores, issues, delivers and turns-in organization and installation supplies and equipment. Operates unit level computer. Prepares all unit/organizational supply documents. Maintains automated supply system for accounting of organizational and installation supplies and equipment. Issues and receives small arms. Secures and controls weapons and ammunition in security areas. Schedules and performs preventive and organizational maintenance on weapons.

Inspects completed work for accuracy and compliance with established procedures. Coordinates supply activities. Reviews and annotates changes to unit material condition status report. Post transactions to organizational and installation property books and supporting transaction files. Determines method of obtaining relief from responsibility for lost, damaged and destroyed supply items.

May 2002 to January 2006

United States Army Monroe, La

Combat Engineer 12B

Perform basic demolition, mine warfare and combat construction operations. Operates various light and heavy engineer wheeled and tracked vehicles. Prepares, installs and primes firing systems for demolition and explosives. Arms, disarms and installs U.S. anti-personnel and anti-tank mines. Locate mines and booby traps by visual, manual, mechanical, electronic, other means or through the use of a mine detection dog. Recognize booby traps, friendly and threat mines and firing devices. Installs wire obstacle material.

July 1998 to May 2002

Grainger Industrial Supply West Monroe, La

Customer Service Rep

Make cold call on customers, drive sales, audit outstanding invoices, and supervise warehouse personel.

Education

2013 Columbia Southern University Orange Beach, Al

Bachelor of Science Criminal Justice Administration

Gain an understanding of law enforcement, the courts, as well as community and institutional corrections. While security programs focus on safety, asset protection and security problems.

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