Manager Customer Service

Confidential User

Email: ********@********-*****.***

Address:

City: Arlington

State: MA

Zip: 02474

Country: USA

Phone: 857-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented, qualified individual with an academic background and 15 years of experience food service, catering and management; seeking a new challenging offering the potential for personal and professional growth.

Educational Background:

High School Dipolma from University of Massachusetts Boston, Boston MA 1/2001 to 5/2007 (Business Administration)

High School Dipolma from Mass Bay community college, Boston MA 1/2001 to 12/2012

Job History / Details:

Executive Summary

Detail-oriented, qualified individual with an academic background and 15 years of experience food service, catering and management; seeking a new challenging offering the potential for personal and professional growth.

Core Qualifications

Professional Experience

September 2012 to Current

SUMMER SHACK HINGHAM

GENERAL MANAGER

Establish and delegated all unit financial and operating goals, including qualitative standards for product and service, and quantitative standards for production and workloads.

Established and maintained systems and procedures for the ordering, receiving, storing, as well as menu execution and development.

For example order and negotiating with Agar, Sysco, Perkins, burke disturbing, and harpoon.

Oversaw all daily procedures including: Food and beverage quality, customer service and satisfaction, monitoring food handling and safety standard Coordinate and supervise unit personnel with regard to production, merchandising, quality and cost control as well as labor scheduling, staffing and employee training.

This location employs 67 employees.

Conduct and oversee weekly liquor inventory; performed functions such as maintaining records to comply with government and accrediting agency standards.

Responsible for all unit payroll, forecasting and accounting.

2008 to 12/4/2012 12:00:00 AM

MANAGER SUMMER SHACK MOHEGAN SUN MARCH

Responsible for weekly inventory, cost control, purchasing and storage of all alcoholic beverages Dedicated executor of sales initiatives Conducted labor scheduling, recruitment & staffing of potential candidates Assisted in obtaining and communicating weekly P & L and financial goals through accurate forecasting, accounting, and report presentation Conducted detailed monthly health inspections to ensure that all safety and sanitation levels comply with federal and state regulations.

APRIL 2009 to SEPTEMBER 2012

CATERING OPERATIONS MANAGER

Hands on coordination of staff, Equipment and event details.

Events held in venues all over the Boston area including Boston Harbor Islands.

Responsible for working with event managers to ensure company standers for set up, appearance, event service, client interaction, and alcohol service.

Responsible for loading and unloading all front of the house and back of the house needs for an event.

Loading involed boats and trucks daily.

Hiring, training and monitoring appropriate staffing levels for all events.

Quality control of food and beverage.

Responsible for weekly inventory, cost control, purchasing and storage of all BOH and FOH products Manage weekly production schedule and make appropriate adjustments consistent with business levels and trends.

Education

May 2007 University of Massachusetts Boston,

Bachelors

May 2005 Mass Bay community college Wellesley, Ma

Associate Business Administration

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