Quality Assurance Project

Candace Ellerbe

Email: *********@********.***

Address: **** *** *******

City: Oceans Springs

State: MS

Zip: 39564

Country: USA

Phone: 757-***-****

Skill Level: Experienced

Salary Range: $75,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Candace R. Ellerbe

757-***-**** *********@********.***

SENIOR QUALITY ASSURANCE ANALYST

Eight years of expertise in all phases of testing client/server and web applications. Adept at using both manual and automated testing strategies to troubleshoot systems. Liaise with developers, business analysts, end-users and management in application design and document reviews. Proven ability for leading a geographically diverse and multi-cultural team. Results-driven and client-focused, with strong team building, leadership, mentoring, and strategic planning skills.

B.S. - Computer Science, Hampton University, Hampton, VA

TECHNICAL SKILLS

Databases: Microsoft SQL Server, Microsoft Access, MySQL

Operating Systems: Windows 7/XP/2000

Programming Languages: SQL, C++, C Sharp, C

Other: Microsoft Office, Computer Associates Service Desk, SharePoint, Internet Information Server, Soap UI, Team Foundation Server, RPSI, PVCS

PROFESSIONAL EXPERIENCE

TeleVox, Mobile, AL 2010-Present

Senior Quality Assurance Specialist

Testing technology solutions for an organization that provides support to approximately 17,000 + businesses with communication challenges. Mainly servicing the medical field, utility companies, credit unions, and small business owners. Affluent in leading Protected Health Information (PHI) of medical systems into full compliance with HIPAA and Privacy Act regulations.

Testing applications in a dedicated testing environment. Testing strategies include performance, manual, white box, black-box, smoke, user interface, aggressive and agile, beta, regression and automated testing via SOAP UI.

Performed testing activities in unit, integration, system, user acceptance and post implementation user acceptance phases of the organization SaaS (Software as a Service)

Develop and execute test plans and test scripts of case studies and evaluate results for accuracy to identify all inconsistencies within all test environments.

Document and submit defects in a timely manner using Microsoft Team Foundation Server tracking tool (TFS)

Knowledgeable with major development methodologies and development life cycle processes

Assist in setting up testing data and test environment prior to Production testing

Participate in Requirement, Design, Pre Production CPD (Code Publication Document), QA, UAT, Production CPD (Code Publication Document), Production reviews until project is completed

Performing application report testing including Short Message Service (SMS) for cell phone services. Performing backend testing in SMS Project. Querying the MTMessage & MOMessge system to track how SMS is routing through the system.

Testing of many software features and functions as well as mobile communication for touch technologies and analyze trends and potential defects in the usage of products and services using SQL 2008

Performing web testing to the HouseCalls website, where medical facilities use automated phone system for appointment reminders.

Established Documentation bank for current system functions and progressing system enhancements that included product requirements, design, standard testing models & results and training artifacts. Reduced future business project timelines by 35% and increased analysis, development and project efficiency by 40%.

Electronic Data Systems (acquired by Hewlett Packard), Chesapeake, VA 2005-2009

Quality Assurance Analyst - Team Lead

Acted as Lead Quality Assurance Analyst for the following clients: Prudential, Boeing, Bosch, International Paper, and United Technology Corporation. Performed testing on systems that administered retirement accounts and pensions. Test system reports that calculate accuracy of financial packages at the age of retirement.

Acting as a QA lead on various client projects for in-house, client and web applications. Evaluating conflicts and recommending alternative solutions to management.

Mentored, trained and acted as QA technical resource for local and distributed team members.

Successfully managed a geographically diverse team of 5 off-shore resources and 6 on-shore resources.

Created and modified test scenarios and test scripts from analysts` requirements utilizing SQL tools to access data structures in Microsoft Access.

Led test projects to meet organizational standards and client requirements.

Promoted and deployed processes and supported process improvement initiatives in support of movement toward Capability Maturity Model Integration (CMMI) Level 3.

Updated status reports and defects logs to support project management.

Experience with retirement packages generating Forms/Letters of calculations using Digipath

Contributed to the Calc Team with calculating the retirement package at the time of a employee`s retirement age.

CACI, Norfolk, VA 2003-2005

Systems Analyst

Demonstrated sound design and coding principles for the Naval Sea Systems Command (NAVSEA) under the Integrated Management Systems (IMS) contract. Worked directly with the user community to conduct pre-integration, integration, and regression testing of software applications for the government client.

Tested a newly implemented system use to enhance NAVSEA's responsiveness in of emergent problems, provide an accurate picture of technical authority and accountability within the NAVSEA engineering line of business and help the Navy to find personnel to equip the engineering workforce in particular areas of knowledge, skills, abilities, and experience.

Performed various tests on the Management Operating Systems (MOS), use to enable managers to forecast, plan, execute, follow up, report, and evaluate their operation.

With knowledge of customer`s functional process, prepared for and participated in requirements planning and application design training workshops.

Created and updated Software Requirement Specifications (SRS), Release Agreements (RA), Requirements Design Packages (RDP) and Software Design Descriptions (SDD) as necessary.

Familiar with current industry`s standards, such as the Capability Maturity Model (CMM), ISO 9000 and ISO 20000.

Remained within budget and/or identified issues concerning budget constraints.

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