Quality Control Supply Chain

Kadiatu Seseay

Email: *********@********.***

Address: **** ********** ****

City: Indianapolis

State: IN

Zip: 46214

Country: USA

Phone: 317-***-****

Skill Level: Experienced

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kadiatu Sia Sesay

6906 Studebaker Lane Indianapolis, IN 46214 Phone: 317-***-**** Email: *********@********.***

Career Goal: Marketing/Sales/Purchasing/Supply Chain and Logistics

Professional Candidate seeking a challenging position offering the opportunity for growth. Experienced in Marketing Research, Promotions, and Logistics/Supply Handling. Proficient in MS Excel and MS Word.

Experience

Resort Condominium International (RCI) - INDIANAPOLIS, IN

Service and Solution Specialist/WEB Support 05/2011 to Present

* Diffuse escalated calls from members unhappy with company policies and procedures

* Trainer and resource for agents on company policies, rules and procedures

* Decision maker for direction of agent interactions with members

* Liaison between business partners, members and internal departments

* Technical Support for members having navigational challenges on the internet

Registry Collection Consultant/Outbound 12/2008 to 05/2011

* Direct contact with members to update various aspect of their account and educate members to receive full benefits of their membership with RCI

o Maintained direct contact with all members

o Updated customers on upcoming specials based off computer match holds and system generated marketing techniques

o Negotiated renewal rates and terms for expired memberships

o Promoted now properties

o Intersected any possible cancellations by presenting the benefits of maintaining a relationship with the company and by providing options that would better satisfy the customer.

o Provided new property information to consultants using power point presentation

* Recruited new accounts for the Disney Vacation Club

* Back up support for Human Resource Administration Department and Event Planning Department

Weeks Associate/Travel Agent 05/2006 - 12/2008

* Presented members with a variety of options in planning their vacations that was suitable to their individual needs and family needs.

* Prepared, arranged and booked accommodations for owners, which resulted in member savings of up to 30 %

Dots Inc. - INDIANAPOLIS, IN

Assistant Manager 01/2003 - 01/2006

* Assist in hiring, training and maintaining a productive staff

* Assist in executing company policies, procedures, programs, operations and housekeeping

Telamon Corporation - INDIANAPOLIS, IN

Bridge/Dispatch/Broadband Specialist 01/2000 - 01/2003

* Analyzed and rectified customer concerns

* Used computer to access and/or update customer information

* Informed customers of standard procedures or resolution of problems

* Scheduling orders for DSL, Cable, or Satellite installations

* Monitored all associates on Telamon standards, policies, service quality, and opportunities.

* Assigned associates to various projects based on determination of where greatest needs lie to meet and exceed productivity requirements.

* Generate and track productivity reports on all associate's daily performance

Military Experience

United States Army - Indianapolis, Indiana

Headquarters (HHC) Supply Sergeant 2004 - Present

* Meet the supply needs of the unit

* Organization Clothing & Individual Equipment Coordinator, Quality Control NCO and Armor Monitor

* Prepare all unit/organizational supply documents using automated supply systems, Property Book Unit Supply Enhanced (PBUSE), Kentucky Logistics Operation Center (KYLOC), Army Food Service Management Information System (AFMIS), Standard Army Management Information system (STAMIS), Logistics Information Warehouse (Logsa/LIW) and others

* Secured and controlled weapons and ammunition

* Coordinate supply activities for the brigade annual trainings

* Post transactions to organizational and installation property books and supporting files

* Conduct staff assistance visits and inspections on 11 subordinate units

Education

INDIANA WESLEYAN UNIVERSITY - INDIANAPOLIS, IN

Masters of Business Administration

Applied Management 12/2011

INDIANA WESLEYAN UNIVERSITY - INDIANAPOLIS, IN

Bachelor Degree in Marketing 05/2009

Additional Training, Accomplishments and Volunteer Services

WARRIOR LEADERSHIP COURSE (WLC) 2008

BASIC NONCOMMISSIONED OFFICER COURSE 2010

SENIOR LEADER COURSE 2012

CHIEF OF STAFF, ARMY, SUPPLY EXCELLENCE AWARD (SEA)

Runner up in 2009

Winner in 2010

INDIANAPOLIS MUSEUM OF ART 1993 to Present

* Work with the museum staff during events such as:

o Exhibition openings

o Off-site events and festival

* Educate members on events and programs at the museum

* Campaign calls to renew membership

* Assembling mails, filling projects

* Help document, research, publish information about the museum artwork

* Working at the museum store

ORGANIZATION OF SIERRA LEONEANS IN INDIANA (OSLIN) 2006 to Present

* Supporting newly migrated Sierra Leoneans to Indianapolis

* Funding Raising

* Collecting items to send back to Sierra Leone

* Support in sponsoring a child in getting their education

AFRICA WATER IS LIFE/WORLD HOPE INTERNATIONAL (WHI) 2010 to Present

* Education

* Fund Raising

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