Customer Service Sales
Resume:
Yolanda Cervantes
Email: *********@********.***
Address: *** ********* **
City: salinas
State: CA
Zip: 93906
Country: USA
Phone: 831-***-****
Skill Level: Entry
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Y O L A N D A C E R V A N T E S
411 Chaparral Street
Salinas, CA 93906
*********@********.***
Skills:
Strong oral and written communication skills in English or Spanish
Detail oriented
Efficient at multitasking
Effective team player
Time management and leadership skills
Extremely creative
Proficient with web design software for marketing media
Resourceful
Achieves deadlines under pressure
Excellent interpersonal skills
Strong persuading, influencing and negotiating skills Customer service relations
Computer Skills:
Microsoft Office: Word, Excel, PowerPoint, Outlook, Publisher.
Adobe: Dreamweaver, InDesign, Photoshop, Soundbooth, Premiere.
Professional experience:
T-Mobile, Salinas, CA 10/08-present
Retail Sales Associate Part-time
Managed and trained 5 sales representatives on store operations, hardware and software for BlackBerry and Nokia phones.
Set up 360 new clients in 12 months.
Managed and provided efficient customer service with new and existing cliental.
Created advertising material for local store.
Recipient of highest customer satisfaction score in 2009 and 2010 out of 48 employees.
Alliance on Aging, Salinas, CA 6/11-present
Public Relations Intern/Volunteer Part-time
Researched and analyzed ideal booth marketing locations.
Managed booth marketing strategies and operations within the outreach team.
Reached out to 22,000 people through booth marketing within 12 months.
AT&T Mobility, Salinas, CA 10/07-7/08
Retail Sales Consultant Part-time
Closed 180 new clients in 9 months finalizing all administrative aspects of the sale.
Strong knowledge of all company products.
Provided efficient, courteous customer service and assistance in all aspects of products offering and services.
Clear Channel Radio, 102.5 KDON, Salinas, CA 6/04-01/07
High School and Event Coordinator Intern Full-time
Managed radio promotions at high schools in Monterey County.
Managed various projects within the Street Team performing Guerrilla Marketing (GM).
KDON maintained the number one spot in arbitron ratings in Monterey County during my involvement.
Education:
Bachelor of Science in Public Relations
San Jose State University, San Jose, May 2012
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