Customer Service Sales

LaLeetras Rainey

Email: ********@**************.***

Address:

City: Omaha

State: NE

Zip: 68111

Country: USA

Phone: 402-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. I have 18 years of customer service and sales experience.

Educational Background:

High School Dipolma from West High School, Sioux City IA 1/2001 to 5/1999 (general)

High School Dipolma from Western Iowa Tech Community College, Sioux City IA 1/2001 to 12/2012

Job History / Details:

Career Overview

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. I have 18 years of customer service and sales experience.

Core Strengths

Strong organizational skills

Active listening skills

Courteous demeanor

Telephone inquiries specialist

Customer service expert

Customer service expert

Telecommunication skills

Invoice processing

Sharp problem solver

Energetic work attitude

Large cash/check deposits expert

Store maintenance ability

Adaptive team player

Opening/closing procedures

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

November 2008 to August 2012

Focus on the Children Sioux City, Iowa

Daycare Provider

Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Generated leads for new sales through telephone and email contact with customers.

June 2003 to November 2008

Choice Cellular Inc. Sioux City, Iowa

Customer Service/ Sales Representative

Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Guaranteed positive customer experiences and resolved all customer complaints.

June 1996 to August 2003

Kentucky Fried Chicken Sioux City, Iowa

Shift Supervisor

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Organized weekly sales reports for the sales department to track product success.Worked as a team member performing cashier duties, product assistance and cleaning.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.Expressed appreciation and invited customers to return to the store.Maintained adequate cash supply in cash drawers in multiple checkout stations.

Educational Background

1999 West High School Sioux City, Iowa

general

2010 Western Iowa Tech Community College Sioux City, Iowa

CNA certificate Certified Nursing Assistant

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