Registered Nurse Customer Service

COLLEEN M SULLIVAN

Email: ********@******************.***

Address:

City: Quincy

State: MA

Zip: 02169

Country: USA

Phone: 781-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated, results-oriented professional with over 25 years experience in the health care industry. Over 14 years experience as a Registered Nurse. Professionally trained cardiac telemetry, orthopedic, medical-surgical, respiratory and neurology RN with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs. Skilled in providing holistic care to diverse populations in various clinical settings. Exceptional customer service and managerial abilities. Strong communication, organization and interpersonal skills; talent for fact finding, analyzing needs and facilitating effective solutions. Quick learner; flexible, adapts easily to change of environment; Work well independently or in a team environment. Ability to maintain calm demeanor while working in stressful situations, resolve conflicts and make decisions; trustworthy. Experience in supervising, training, and motivating employees; Basic computer skills and switchboard experience Responsible for quality assurance review of workman's compensation cases, assigning cases to specific workers compensation clients and problem solving with clients and reviewers. This role requires effective and open communication with the client (s) regarding the status of cases and assistance resolving clinical issues.

Educational Background:

High School Dipolma from Brockton Hospital School of Nursing, Brockton MA 1/2001 to 5/1997 (RN)

Job History / Details:

Professional Background

Highly motivated, results-oriented professional with over 25 years experience in the health care industry. Over 14 years experience as a Registered Nurse. Professionally trained cardiac telemetry, orthopedic, medical-surgical, respiratory and neurology RN with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs. Skilled in providing holistic care to diverse populations in various clinical settings. Exceptional customer service and managerial abilities. Strong communication, organization and interpersonal skills; talent for fact finding, analyzing needs and facilitating effective solutions. Quick learner; flexible, adapts easily to change of environment; Work well independently or in a team environment. Ability to maintain calm demeanor while working in stressful situations, resolve conflicts and make decisions; trustworthy. Experience in supervising, training, and motivating employees; Basic computer skills and switchboard experience Responsible for quality assurance review of workman's compensation cases, assigning cases to specific workers compensation clients and problem solving with clients and reviewers. This role requires effective and open communication with the client (s) regarding the status of cases and assistance resolving clinical issues.

Skill Highlights

Clinical experience

Culturally competent care

ER experience

Strong medical ethic

Patient evaluation/intervention

Strong clinical judgment

Critical care nursing

Professional bedside manner

Phone communication

Prioritizing/managing deadlines

Organizational skills

In- and out-patient care

Patient-focused care

Patient/family focused

Pre- and post-surgical care

Infection control standards

Flow sheet charting

Physical assessments

Acute and rehabilitative care

IV drug therapy management

Patient and family advocacy

Customer service

Strong medical ethic

Strong clinical judgment

Problem resolution

Clinical experience

Intravenous therapy

Diabetes, Hospice, and Stroke Patient Care

Wound care

Wound cleaning/care

NG tube insertion and removal

Oxygen machine maintenance

Colostomy care

Foley catheter insertion/removal

Insulin medication assistance

Gastroenteral nutrition

Body mechanics

Accomplishments

Implementation

Assisted in implementation of new tracking system that resulted in improved patient care.

Patient Care

Ensured quality control through admissions, assessment, treatment, and referral for a broad range of patients.

Treated patients suffering from trauma, acute chest pain, respiratory failure, and drug overdoses.

Documentation

Documented patient information obtained from intake interviews.

Quality Assurance client relations specialist specializing in workers compensation.

Patient Care

Delivered compassionate care that exceeded hospital requirements.

Successfully provided quality care to [number] of patients in [healthcare environment].

OSHA Compliance

Properly disposed of daily biohazard waste in compliance with federal and local regulations.

Professional Experience

May 2012 to Current

MCMCllc Quincy, MA

Work as part of a team to develop new workers compensation division for MCMC.

January 2007 to May 2012

MES Solutions Norwood, Ma.

Registered Nurse

Quality Assurance Nurse specializing in Worker's compensation.

Maintained patient privacy and confidential patient information.Ensured HIPAA compliance.

January 2005 to January 2007

Jordan Hospital Plymouth, MA

Cardiac Telemetry RN/ Acute Stroke Unit RN

Assisted in opening new Cardiac telemetry/acute stoke unit. Assisted patients with multiple chronic diagnoses including COPD, Myocardial infarction and asthma. Developed patient care plans, including assessments, evaluations, and nursing diagnoses.Supported patients with customized patient teaching tools. Documented patient information obtained from interviews.Delegated staff nurse duties. Achieved departmental goals and objectives by instituting new processes and standards for in-patient care. Responsible for primary care, case management, and medication management. Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's. Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.Collected blood, tissue and other laboratory specimens and prepared them for lab testing.Helped physicians examine and treat patients, assisting with instruments, injections and suture removal.Performed vitals/glucose testing and assisting in administering injections and urinalysis.Recorded patients' medical history, vital statistics and test results in medical records. Acted as patient advocate and implemented total patient care through a team nursing process covering 4-5 high acuity patients per shift. Demonstrated ability to lead and motivate outstanding healthcare teams. Provided patient education. Provided diagnoses and treated patients with chronic and acute health problems (MI, arrhythmias, asthma, COPD, pneumonia. Performed lab tests and communicated results. Liaised between patients and physicians to ensure patient comprehension of treatment plans. Instructed patients and family members on proper discharge care. Developed patient care plans, including assessments, evaluations, and nursing diagnoses.Provided necessary health education training for patients. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care. Followed infection control procedures. Maintained patient privacy and confidential patient information.Utilized strong assessment skills to determine necessary patient care. Assessed patients and documented patient histories. Ensured efficacy of treatments through monitoring of treatment regimens. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Provided treatment within scope of practice as defined by state law. Often commended for maintaining the safety, respect and dignity of patients and being a strong patient advocate.Coordinated with doctors and registered nurses to develop care plans for patients.

January 2003 to January 2005

Norwood Hospital Norwood, MA

Cardiac Telemetry Nurse

employed as a cardiac telemetry nurse and step down unit. Performed intermittent charge nurse duties for a nursing staff of eight nurses.

January 2001 to January 2003

Norwell Visiting Nurse Association Quincy, MA

Home Care Nurse

Developed patient care plans, including assessments, evaluations, and nursing diagnoses.Assisted patients with multiple chronic diagnoses, including COPD and asthma.Supported patients with customized patient teaching tools.Provided treatment within scope of practice as defined by state law. Ensured HIPAA compliance.

January 1997 to January 2001

Brockton Hospital Brockton, MA

Medical Surgical Nurse

Provided total patient care on a 30 patient care unit for Orthopedic and respiratory patients. Provide patient education. Managed care for post-operative patients through discharge. Liaised between patients and physicians to ensure patient comprehension of treatment plans. Instructed patients and family members on proper discharge care. Monitored acute conditions. Developed patient care plans, including assessments, evaluations, and nursing diagnoses. Provided necessary health education training for patients. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care. Evaluated health education needs of patients and provided necessary training and instruction. Followed infection control procedures. Maintained patient privacy and confidential patient information.Took and recorded patients' temperature, pulse and blood pressure.Tested patients' blood glucose levels. Assisted patients with daily functions.Utilized strong assessment skills to determine necessary patient care. Monitored fluid intake and output levels. Ensured safety and well-being of patients. Assisted patients with bathing, dressing, hygiene and grooming. Worked as part of team to ensure proper care of body mechanics and safety of patient.Partnered with team of Registered Nurses to ensure over all well-being of all patients.

January 1991 to January 1997

Sullivan Tire Company Quincy, MA

Customer Service

Education and Training

1997 Brockton Hospital School of Nursing Brockton, MA

Associates Degree RN

Registered Nurse with Associates degree (Fisher College).

Graduated as President of Nursing Class and was awarded Class Spirit Award.

Certifications

Disaster Training through American Red Cross.

Trained through Jordan Hospital for Acute Care Stroke unit and Cardiac Telemetry unit.

Orthopedic and Respiratory training through Brockton Hospital.

Affiliations

Chrystine Sullivan Cancer Memorial Foundation

Big Brothers and Big Sisters Foundation

Additional Information

Volunteer Fundraiser/Organizer for Brockton Hospital and the Christine Sullivan (parent) Memorial Foundation for Cancer

Disaster training certified through American Red Cross

Brockton Hospital School of Nursing 1997 Class Spirit Award

Class President Brockton Hospital School of Nursing

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