Manager Management
Resume:
Curtis King
Email: *********@********.***
Address: ***** * ***** **
City: Overland Park
State: KS
Zip: 66221
Country: USA
Phone: 913-***-****
Skill Level: Management
Salary Range: $70,000
Primary Skills/Experience:
People manager P & L management Project management Trainer Recruiter
Educational Background:
Bachelors Degree, Strategic Management
Southwestern College, 03/2010 - 08/2013
Winfield, Kansas
Not Selected,, Not Selected
Job History / Details:
CURTIS ALAN KING
Overland Park, KS 66221
*********@********.***
www.linkedin.com/in/curtisaking
OPERATIONS MANAGEMENT PROFESSIONAL
Extensive experience leading teams to achieve and exceed goals
and provide world class service to customers. Expertise in
service and process management, budgeting, forecasting, P & L
management, recruiting, associate development and project
management. Management experience in Office Equipment, Banking
and Security industries. Energetic, Motivated and Dedicated.
CORE COMPETENCIES AND SKILLS
Budgeting & Fiscal Management
Organization Management
PROFESSIONAL EXPERIENCE
DIEBOLD, INCORPORATED, Lenexa, KS
2008 - 2012
Customer Solutions Manager
2012
Promoted to position. Managed 30 direct reports in Kansas and
Western MO regions who maintained and installed ATMs, security
products, pharmacy dispensers and physical security equipment.
* Managed $5M in revenue and returned margins that exceeded
corporate goals through effective cost management and contract
and billed work growth.
* Corrected staffing issues through recruiting and hiring of
candidates which resulted in reduced response times and
increased customer satisfaction.
* Led regional management team overseeing facilitation of
monthly meetings and weekly conference calls improving
communication and work performance
* Realigned field service staff schedule to provide additional
timely customer service and eliminated approximately 1500
overtime hours annually; resulted in savings of over $67k.
First Line Manager
2008 - 2012
Managed approximately 25 First-Line Technicians in Kansas and
Missouri who performed first level triage on ATM and intelligent
safe products.
* Managed $3M of service revenue and returned margins that
exceeded corporate goals through cost controls and revenue
generation.
* Implemented effective cost control systems and revenue growth
methods to a non-profitable department to creating a profitable
department with consistent annual profit margins annually.
* Transformed company hiring methodology to placing
better-qualified applicants which improved job performance,
raised moral and led to increase 10 Associate promotions within
a four-year period through innovative leadership.
* Led team to receive the 2011 -Business Team of the Year- for
2011 due to technical and financial achievements.
* Retained 98% of contract customers in difficult economy by
providing superior service levels and flexible contract terms to
fit customers` needs.
FARMERS INSURANCE
2006 - 2008
Independent Insurance Agent
Sold insurance and financial products. Marketed and developed
strong customer base. Achieved and exceeded the estimated target
policy growth by approximately 5% per year.
ALTERNATIVE BUSINESS SYSTEMS (ABS), LLC, Lenexa, KS
2000 - 2006
Vice President of Service (Operations)
Integral part of management team in startup company; led business
to phenomenal growth and success, resulting in evidential sale of
the company to Konica Minolta Corporation.
* Created fleet and clothing programs which enhanced company
branding and provided professional image to community, which
contributed to company growth.
* Increased service margins annually through effective cost
control and emphasis on contract and base growth.
* Managed installation without local warehouse or staging
facilities of over 200 copiers at Ft. Riley, Kansas within
30-day project requirement.
* Recruited, hired and retained experienced technicians to
create a highly effective and professional service organization;
influenced technicians by empowering them to exceed customer
expectations which increased customer satisfaction.
KONICA BUSINESS MACHINES USA INC., Various Locations
1989 - 2000
Field Technical Manager, Brookfield, WI
1999 - 2000
Promoted throughout the ranks: Managed 18 Field Service
Technicians directly and oversaw two branch locations in
Milwaukee, WI and Madison, WI.
* Increased technical performance by creating SOP for service
technicians to follow during service calls.
* Increased customer satisfaction by follow up surveys and
customer visits.
Field Technical Manager, Wood Dale, IL
1994 - 1999
Promoted to position. Supervised 11 Field Service Technicians
directly. Oversaw team productivity, cost effectiveness, and
customer satisfaction. Prepared and administered employee
performance reviews. Conducted customer visits and follow-up
calls to ensure complete customer satisfaction.
Technical Instructor II, Senior
1989 - 1994
Conducted formal technical training classes on complete line of
copiers and facsimile equipment. Formulated technical
documentation and course materials; served as team leader on
product launches; designed and implemented classes on new
equipment; performed training and development of new
instructors.
ROYAL, Kansas City, MO (acquired Konica Business Machines USA
Inc.)
1982 - 1989
Technician I, II, III, Senior; promoted to each level. Ensured
quality and cost effective service to customer base of copiers
and facsimile equipment; trained new technicians.
EDUCATION & CERTIFICATION
Bachelor of Science (BS) Strategic Management pending,
graduation in 2013; Southwestern College, Winfield, KS
Electronics Technician Certification (ETC), Missouri Institute
of Technology (currently DeVry University), Kansas City, MO
PUBLICATIONS & AWARDS
King, Curtis, -How to Read Timing Charts,- Konica Business
Machines, 1990.
Award of Achievement for the Society of Technical
Communications for the Publication: -How to Read Timing Charts-
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