Customer Service High School

Sheenah Paquin

Email: ********@************.***

Address:

City: Mankato

State: MN

Zip: 56001

Country: USA

Phone: 218-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hardworking CNA with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Highly flexible and willing to work all shifts. Patient and highly compassionate. Established record of reliability and creating positive rapport with patients, family and staff.

Educational Background:

High School Dipolma from Minnesota State University, Mankato MN 1/2001 to 12/2012 (Sociology)

High School Dipolma from Itasca Community College, Mankato MN 1/2001 to 12/2012

Job History / Details:

Personal Information

Place of Birth: Seoul, South Korea

Date of Birth: 09/22/1986

Sex: Female

Hobbies: Travel, running, bowling, and dog walking through the human society.

Professional Summary

Hardworking CNA with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Highly flexible and willing to work all shifts. Patient and highly compassionate. Established record of reliability and creating positive rapport with patients, family and staff.

Licenses

Certified Nursing Assistant.

BS in Sociology with minor in Biology.

Skill Highlights

Trained in grooming and bathing assistance

Understands mobility assistance needs

Charting expertise

Understands medical procedures

Calm and level-headed under duress

General housekeeping ability

Acute sense of detail

Quality customer service

Good organizational skills

Works well independently

Able to learn quickly

Interpersonal skills

Quick problem solver

Tolerant and accepting

Time management

Reliable transportation

Professional Experience

November 2012 to Current

WOW Zone Mankato, MN

Waitress

I give good customer service to all customers who come to WOW Zone. I make sure all their questions are answered. First impression is important. It helps to ensure customers will want to come back. I help keep all areas clean and orderly. I assist them with their drink and food orders in a timely fashion. When the customers leave, I want them to say, "WOW I had fun!".

July 2008 to Current

Hillcrest Health Care Center Mankato, MN

CNA

I assisted with ADLs. ADLs include but do not limit the following: massaged patients; assisted with adequate; directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs; positioned residents for comfort and prevent skin pressure problems; assisted with transferring residents in and out of wheelchairs; and assist with personal hygiene. I provide patients and families with emotional support by comforting patients and provided them with reassurance and encouragement as well as being sensitive to the needs of geriatric patients. Continuity of care is promoted by accurately and completely communicating to other caregivers the status of patients for which care is provided, recognizing and reporting abnormalities and/or changes in patients' health status to nursing staff, and charting daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.

June 2006 to August 2008

Grand Village Nursing Home Grand Rapids, MN

CNA

I assisted with ADLs. ADLs include but do not limit the following: massaged patients; assisted with adequate; directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs; positioned residents for comfort and prevent skin pressure problems; assisted with transferring residents in and out of wheelchairs; and assist with personal hygiene. I provide patients and families with emotional support by comforting patients and provided them with reassurance and encouragement as well as being sensitive to the needs of geriatric patients. Continuity of care is promoted by accurately and completely communicating to other caregivers the status of patients for which care is provided, recognizing and reporting abnormalities and/or changes in patients' health status to nursing staff, and charting daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.

May 2006 to June 2007

Reed Drug Grand Rapids, MN

Cashier

I gave quality customer service to all customers. I helped them find items they needed. I stocked and cleaned the shelves.

May 2005 to September 2006

Purple Pinecone Grand Rapids, MN

Cashier

I gave quality customer service to all customers. I helped them find items they needed. I stocked and cleaned the shelves. I also put up display tables and painted.

Education and Training

2012 Minnesota State University Mankato, MN

Bachelor of Science Sociology

Sociology has given me the skills in public speaking, writing, leadership, organization, team work, time management, teaching, critical thinking, and working independently. I heave learned how to present myself in a professional manner as well as adapting to many different personalities due to my internship experience. I have learned how to gather and interpret qualitative and quantitative data as well as how to conduct a survey through my experience working with the city of Mankato on their citizen satisfaction survey. The perspectives gained from sociology have given me the ability to understand tolerance and acceptance of others who may be different from me. I had the opportunity to work with people who lack sufficient English skills but still managed to make a connection. I have learned to articulate what I have learned and present new information to a large group of people.

2007 Itasca Community College Grand Rapids, MN

Associate of Arts biology

Coursework in Anatomy, Physiology and Health Assessments.

Contact this candidate