Customer Service High School

Robert Johnson, III

Email: ********@*****************.***

Address:

City: Weatherford

State: TX

Zip: 76087

Country: USA

Phone: 817-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic, results-oriented team-player eager to bring strong administrative skills to a growing and evolving company in need of top-level support.Motivated and reliable insurance professional with 20 years experience providing proactive, flexible, process-driven, customer focused and hands-on support to leadership and management.

Educational Background:

High School Dipolma from University of Phoenix, Phoenix AZ 1/2001 to 10/2008 (Business Administration)

High School Dipolma from East Texas State University, Phoenix AZ 1/2001 to 12/2012

Job History / Details:

Summary

Energetic, results-oriented team-player eager to bring strong administrative skills to a growing and evolving company in need of top-level support.Motivated and reliable insurance professional with 20 years experience providing proactive, flexible, process-driven, customer focused and hands-on support to leadership and management.

Highlights

Staff motivation

Employee training and development

Strong Communication

Customer Service

Forecasting and planning

Critical thinking

Process design development

Business process improvement

Project management

Energetic work attitude

Accomplishments

Process Design & Development

Identifying, designing, and implementing specialized process or roles to drive service, severity, quality, and profitability.

Leadership & Management

Empowerment of employees to grow into new roles become more engaged, and execute/ produce at higher levels through teamwork, communication, and critical thinking.

Scheduling

Facilitated on-boarding of new employees by scheduling training, answering questions and processing paperwork.

Employee Development

Ongoing communications to develop employees skills and capabilities for future roles or responsibilities.

Experience

March 2005 to Current

Liberty Mutual Insurance Group Richardson, TX

Claims Team Manager

Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Work across team and departmental lines to streamline and improve skills and capabilities of employees and improve quality of service, production, and operation goals and objectives. Identified, implemented, and communicated areas to reduce severity and expenses within our team, SBU, and organization.

November 1998 to March 2005

Allstate Insurance Company Irving, TX

Front-line Performance Leader

Oversaw large losses for North Texas Region while developing new or improved processes that drove service, expenses and claim severity in positive trends. Improved communication efficiency as primary liaison between departments, clients and vendors. Coordinated meetings with other department managers and served as main liaison between claims, sales and underwriting staff due to complexity and immediate needs of customers. Additional duties directing and initiating catastrophe protocols and streamlined communication to allow transition of events to and from the Catastrophe Team. Identifying larger losses, mitigation, temporary housing, and expert needs required planning, organization, and multi-departmental communication.

April 1992 to October 1998

State Farm Insurance Longview, TX

Claims Analyst

Maintained up-to-date knowledge of company policies regarding coverage, structure estimating, mitigation, and industry / product knowledge to drive production and service core objectives. Duties included large residential and commercial losses and worked across SBU lines between the catastrophe team and assigned position. Managed quality communication, customer support and product representation for each client.

Education

2008 University of Phoenix Phoenix, AZ

MBA Business Administration

Graduated on schedule with a GPA of 3.7.

1991 East Texas State University Commerce, TX

BBA Business Administration

This university is now known as Texas A&M of Commerce

Affiliations

The Institutes

First United Methodist Church

American Taekwondo Association

National Rifle Association.

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