Customer Service Sales

Khadijah Austin

Email: ********@***********.***

Address:

City: Decatur

State: GA

Zip: 30035

Country: USA

Phone: 404-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with over 5 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from CEI, Norcross GA 1/2001 to 5/2006 (Massage Therapy)

High School Dipolma from Tucker High School, Norcross GA 1/2001 to 12/2012

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with over 5 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Courteous demeanor

Energetic work attitude

Energetic work attitude

Large cash/check deposits expert

Markdown/promotional procedures

Store maintenance ability

Inventory control familiarity

Top sales performer

Customer service expert

Adaptive team player

Opening/closing procedures

Creative problem solving

Critical thinking

Microsoft word Expert

Microsoft Power Point

40 WPM, 10-Key

Visual merchandising proficiency

Internet Research

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Quality Communication

Interacted with 50 affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Market Research

Interviewed clients via market research surveys to identify product issues and customer needs.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

September 2011 to Current

Davenport Electrical Services Atlanta, Ga

Assistant/Referral Agent

Addressed website inquiries per day, converting into renewal customers. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Organized weekly sales reports for the sales department to track product success. Created new processes and systems for increasing customer service satisfaction.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach.

Computed accurate sales prices for purchase transactions. Processing invoices, contract agreements and estimate proposals.

Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales. Successfully interacted with customers and retail buyers to expedite orders.

Managed cash stock and inventory balances accurately.

March 2011 to September 2011

Home Depot Atlanta, Ga

Cashier

Achieved high sales percentage with consultative, value-focused customer service approach. Computed accurate sales prices for purchase transactions. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Resolved product issues and shared benefits of new technology. Expressed appreciation and invited customers to return to the store. Increased territory sales by surpassing monthly goal Managed quality communication, customer support and product representation for each client. Managed quality communication, customer support and product representation for each client. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

July 2010 to March 2011

Goodfellas Atlanta, Ga

Cashier

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity .Excelled in exceeding daily credit card application goals. Worked as a team member performing cashier duties, product assistance and cleaning. Opening store and closing store,Re-stocking, Making sure all areas are clean for the next shift.

October 2009 to January 2010

Picture People/Seasonal Atlanta, Ga

Sales Associate/photographer

Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate. Organized weekly sales reports for the sales department to track product success. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Executed outbound calls to existing customer base resulting in 10 percentage increase in sales. Recommended, selected and helped locate merchandise based on customer needs and desires. Regularly sought opportunities to up sell and add on additional merchandise. Replenished merchandise shelves with items from the stockroom. Star searching,inviting new customers to visit the store. Taking pictures for new and existing guests.

January 2008 to February 2009

Applebees Tucker, Ga

Server

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Regularly sought opportunities to up sell and add on additional merchandise. Guaranteed positive customer experiences and resolved all customer complaints. Assisted customers with store and product complaints.Worked under strict deadlines and responded to service requests and emergency call-outs. Expressed appreciation and invited customers to return to the store. Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 20 percentage . Provided Service to Numerous parties in a fast paced environment. Always displayed friendliness and compassion for a guest's needs and concerns.

July 2007 to January 2008

Chick-Fil-A Tucker, Ga

Cashier

Trained 2 new employees quarterly. Created new processes and systems for increasing customer service satisfaction. Earned Top Seller for two consecutive quarters in 2007. Stocked and rotated inventory regularly. Managed cash stock and inventory balances accurately. Assisted the elderly upon entrance and immediately greeted all guests.

August 2006 to January 2007

Chick-Fil-A Waycross, GA

Cashier

Worked as a team member performing cashier duties, product assistance and cleaning. Guaranteed positive customer experiences and resolved all customer complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Increased store sales by up-selling merchandise. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Greeted customers with a pleasant smile upon entrance.

Educational Background

2005 CEI Norcross, GA

Certification Massage Therapy

Studied all techniques in Massage Therapy. Coursework in Business, Marketing and Communications.

2004 Tucker High School Tucker, Ga

High School Diploma All courses

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