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Customer Service Manager

Location:
Cartersville, GA
Posted:
December 02, 2012

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Resume:

Freda Mercer

Email: ********@**************.***

Address:

City: Cartersville

State: GA

Zip: 30121

Country: USA

Phone: 404-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-oriented Manager with diverse background in management and customer service Experienced with strong leadership and relationship-building skills Friendly with can-do attitude and willingness to help at all times with strong focus on customer service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently. Proven ability to work with all levels of organization

Educational Background:

High School Dipolma from Cross Keys, Atlanta GA 1/2001 to 6/1974 (Diploma)

Job History / Details:

Summary

Results-oriented Manager with diverse background in management and customer service

Experienced with strong leadership and relationship-building skills

Friendly with can-do attitude and willingness to help at all times with strong focus on customer service

Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.

Proven ability to work with all levels of organization

Highlights

Team management

Excellent understanding of how decisions affect customer satisfaction

Conflict resolution techniques

Meticulous attention to detail

Skilled at multi-tasking

Deadline-oriented

Ability to negotiate on behalf of company with vendors and suppliers in regards to new products and software improvements

Microsoft office proficiency

Excellent communication skills to teach and advise others

Self starter

Strong organizational skills

Experience

February 1991 to December 2011

Cox Enterprises, Inc Corporate Security Atlanta, Georgia

Manager

Managed pre-employment background screening investigation processes for all divisions of Cox Enterprises

Interfaced across the organization to clearly capture specific background needs and requirements

Developed, customized and implemented programs to maximize internal customer satisfaction.

Improved service quality and reduced cost by developing a strong knowledge of outside suppliers' products and services

Provided support to all business divisions

Supported Corporate Security department through management of the annual budget, and supported field investigations as a research specialist.

Traveled to business locations to assist and develop background processes and quality control methods.

Addressed negative customer feedback immediately.

Provided a high level of product and leadership support to representatives and clients.

Effectively communicated with team members to maintain clearly defined expectations.

Collected, monitored and evaluated customer requirements to achieve desired delivery and turnaround time

Resolved customer questions, issues and complaints

Developed and implemented policies, procedures and process improvement initiatives to improve overall processes.

Oversaw Corporate Security billing processes and maintained department budget.

Education,

High School Diploma

Certificates in:

Internal InvestigationsGeorge Washington University seminars

Employment LawUniversity of TN Continuing Education

Essentials of HR ManagementSHRM classes

Various managing seminars Cox Enterprises, Inc.

Creative WritingKennesaw State Continuing Education

LPN programPerimeter College, Clarkston, GA

High School DiplomaCross Keys High School, Atlanta, GA



Contact this candidate