Project Manager Management

LaTricia Austin-Downer

Email: *********@********.***

Address: *** ******* *****, #****

City: Alexandria

State: VA

Zip: 22304

Country: USA

Phone: 323-***-****

Skill Level: Experienced

Salary Range: $75,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

145 Century Drive, # 5102

Alexandria, Virginia 22304

P: 703-***-**** C: 323-***-**** E: *********@********.***

PROFILE

Highly motivated administrative and project management professional with a proven record of developing and implementing successful projects and solutions incorporating a wide range of technologies, resources and corporate cultures; Works effectively and efficiently in high-pressure situations, recognized as a quick learner with excellent organizational and interpersonal skills; Always on schedule and under budget, able to prioritize and manage multiple tasks while effectively achieving and exceeding both corporate and project goals.

CORE COMPETENCIES

Customer Support * Problem Mitigation/Resolution * Performance Optimization * Communication Skills * Data Analysis/Reporting * Technical Support / Troubleshooting * Facilitation * Event/Meeting Planning * Process Review and Improvement * Project Management * Advanced Administrative Support * General Accounting *

PROFESSIONAL HISTORY

SRA International, INC. - Training Administrator 4

2/2012 - Present Arlington, Virginia

Primary administrator of the TMS System for all course logistical tasks (i.e. - registrant enrollment/cancellations, course activations, etc.); Instituted an independent Microsoft Outlook email box and telephone line in support of the project and acts as primary administrator of both systems; Provide daily registration status reports and provide regular alerts for critical issues (i.e. - low registration, high waitlist, and high cancellations); Anticipate potential obstacles and provide pro-active and/or preemptive recommendations; Takes part in weekly status calls with the customer and provide feedback regarding course registration status, current end-user concerns, potential solutions for end-user communication concerns, status of deliverables and all other training support issues; Conducts client and internal staff meetings using the Blackboard and WebEx virtual meeting platforms; Develops Standard Operating Procedures (SOPs) for internal Training Administration processes; Create standardized email templates for recurring customer communications

No Fear Coaching - Life Coach

5/2010 - Present Alexandria, Virginia

Provide mentoring, values assessment, goal-setting and behavior modification coaching to assist clients in crisis or personal/professional transition. Assist clients in establishing and prioritizing career, life and/or relationship goals to achieve new levels of productivity, growth and satisfaction. Present alternative approaches and perspectives to crisis situations to neutralize anxiety and encourage healthy, fruitful problem resolution.

The Passkey Group - Corporate Responsibility Program Manager

3/2011 - Present Washington, D.C.

Manage the planning and implementation of all corporate responsibility initiatives (mentor programs, internships, etc.), Collaborate with management to deliver assigned programs, Conduct communication sessions between the company and customer program leadership to evaluate current needs & ensure timely project delivery, Develop project timelines, identify and mitigate risks in each project/program, Analyze existing processes and research current methodologies to enhance efficiency and effectiveness, Develop and implement internal processes to improve program delivery within specific timeframes, Develop project plan and schedule, Evaluate the timely performance of the project team and document the progress accordingly, Prepare/deliver weekly status reports for senior management.

ADNET Systems, Inc. - Customer Support Specialist

5/2010 - 3/2011 Arlington, Virginia

Managed an agency-wide transition of Teleconferencing and Web Conferencing Services, developed and implemented processes and job aids, problem reporting and client support, as well as provided analysis of teleconference services costs and usage; Conducts web-based training to orient the FHWA customers on the use of the web conferencing calendar system and how to conduct a web conference using the Adobe Connect 7.5 platform; Analyzes customer satisfaction feedback and provides detailed reporting on outstanding issues and problem resolution

CACI Federal, Inc. - Business Analyst 2/Performance Analyst

6/2008 - 9/2009 Arlington, Virginia

Administered Customer Satisfaction Assessments Program, developed Procedures Manual, trained Managers, and managed Government Assessment Response process for accuracy of Government Contractor Performance Assessment Reports; Develop Standard Operating Procedure (SOP) manual for processing contractor performance assessments; Performed in-person or web-based training to orient Program and Capture Managers on the project assessment process; Project Manager of the company's government assessment response process to ensure timely, accurate response to, and reporting on, the Government Contractor Performance Assessment Reports (CPARS/ACCAS/CCASS/CPS) to be submitted for the permanent record

APR Consulting, Inc. - New Employee Orientation Coordinator - Learning and Development

7/2007 - 2/2008 McLean, Virginia

Project Manager for coordination of logistical processes in Learning and Development Department for Sector New Employee Orientation Program; Interfaced with HR and Security Department to ensure proper Employee provisioning

EBA Services & Consulting - Principal Consultant

2003 - 2007 Los Angeles, California

Efficiency Consultation services offered in Project Management, Customer Support Training, Billing Dispute Resolution, Order Processing, Survey Creation, Administration and Document Management Services. Select engagements include:

- DBH Resource: Developed Customer Satisfaction Evaluation forms, departmental status report, and Customer Training Materials

- Northrop Information Technology/I.T. Services Department: Provided administrative support for Program Management and IT staff, as well as oversight of the department International Traffic in Arms Regulations (ITAR) regulatory compliance process

- Northrop Grumman/Xontech: Coordinated and performed Special Projects and assignments, while functioning as Telecommunications Liaison.

Technical Skills: Microsoft Office, Adobe Acrobat Professional; Adobe Connect; Word Perfect; Lotus Notes; SharePoint

Clearance Profile: Public Trust - 2009

Higher Education, Certifications and Interests

Los Angeles City College; Computer Science

Computing Technology Industry Association (CompTIA); A+ Certification

El Dorado College; Business Administration Coursework

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