Customer Service Sales

Bonnie Cutman

Email: ********@******.***

Address:

City: Durham

State: NC

Zip: 27707

Country: USA

Phone: 919-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Below you will find just a few of the qualities and skills I can bring to any position and organization, in addition to these skills I am always looking to gain additional training and knowledge as it pertains to my position. Very time oriented and ability to multi-task. Very dependable and commitment to integrity. Quick learner and very knowledgeable. Ability to lead others. Always maintains a professional attitude. An inventive and creative personality. Resourceful Customer Care Rep who consistently meets and exceeds productivity goals.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Educational Background:

High School Dipolma from Walton Senior High, Defuniak Springs FL 1/2001 to 5/1982 (General Studies)

Job History / Details:

Career Overview

Below you will find just a few of the qualities and skills I can bring to any position and organization, in addition to these skills I am always looking to gain additional training and knowledge as it pertains to my position. Very time oriented and ability to multi-task. Very dependable and commitment to integrity. Quick learner and very knowledgeable. Ability to lead others. Always maintains a professional attitude. An inventive and creative personality. Resourceful Customer Care Rep who consistently meets and exceeds productivity goals.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Core Strengths

Strong organizational skills

Active listening skills

Sharp problem solver

Courteous demeanor

Energetic work attitude

Telephone inquiries specialist

Adaptive team player

Opening/closing procedures

Strong organizational skills

Active listening skills

Sharp problem solver

Courteous demeanor

Energetic work attitude

Telephone inquiries specialist

Adaptive team player

Opening/closing procedures

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

12/2/2012 12:00:00 AM

Rite Aid Corp

Team Leader / Trainer

Successfully increased overall retail sales of an average of 47 percentage - 52 percentage .

Increased overall pharmacy sales and prescription medication refills.

Awarded employee of the month on three separate occasions.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Created new processes and systems for increasing customer service satisfaction.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Worked under strict deadlines and responded to service requests and emergency call-outs.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Guaranteed positive customer experiences and resolved all customer complaints.Generated leads for new sales through telephone and email contact with customers.

12/2/2012 12:00:00 AM

General Manager

Started as a sales associate and within a one month period was promoted to general manager.

Contributed to month over month increase in sales and overall store revenue.

Won "Beat Your Best" district wide sales contest.

Managed quality communication, customer support and product representation for each client.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Resolved product/policy issues and shared benefits of new technology.Resolved product/policy issues and shared benefits of new technology.

12/2/2012 12:00:00 AM

AT&T Mobility

Customer Service Rep. / Sales Associate

Highest performer in retaining customer accounts within work group.

Overall leader in increasing per customer revenue, in addition to adding additional services to accounts.

Involved with implementing an internal employee training program.

Guaranteed positive customer experiences and resolved all customer complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Regularly sought opportunities to up sell and add on additional merchandise.

August 2010 to March 2012

Moorehead Communications Apex, N.C.

General Manager

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.TrainedAchieved high sales percentage with consultative, value-focused customer service approach.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Accurately logged all daily shipping and receiving orders.Stocked and rotated inventory regularly.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Processed merchandise returns and exchanges.

June 2010 to August 2010

Wal-Mart Durham, N.C.

Sales Associate / Cashier

Processed merchandise returns and exchanges.Replenished merchandise shelves with items from the stockroom.Recommended, selected and helped locate merchandise based on customer needs and desires.Expressed appreciation and invited customers to return to the store.Computed accurate sales prices for purchase transactions.

December 2008 to May 2010

Santa Fe Cattle Co AL.

Server / Trainer

Prevented store losses using awareness, attention to detail and integrity.Trained new employees quarterly.Earned Top Seller for two consecutive quarters in 2011.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.Expressed appreciation and invited customers to return to the store.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

October 2008 to March 2009

Beverly Enterprises AL.

Certified Nursing Assistant (C.N

Recorded patients' medical history, vital statistics and test results in medical records.Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit.Completed clinical rotations in Geriatrics.

Educational Background

May 1982 Walton Senior High DeFuniak Springs, Florida

H.S. Diploma General Studies

Additional Information

Salary Requirements Current Salary Rate - $26,000/yr. Commission Desired Salary Rate - $$27,500 or above (with or without comm.)

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