Medical Management
Resume:
LaChara Duke
Email: ********@*********.***
Address:
City: Johnson City
State: TN
Zip: 37601
Country: USA
Phone: 423-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Driven and compassionate healthcare professional with 3 years hands-on experience in fast-paced residential and hospital environments. Accountable and responsible with a strong focus on patient wellness. Strong problem solver with excellent time management skills. Seeking a position to develop and implement new and innovative health care improvement processes and procedures.
Educational Background:
High School Dipolma from East Tennessee State University, Johnson City TN 1/2001 to 5/2010 (Public Health: Health Administration)
Job History / Details:
Professional Summary
Driven and compassionate healthcare professional with 3 years hands-on experience in fast-paced residential and hospital environments. Accountable and responsible with a strong focus on patient wellness. Strong problem solver with excellent time management skills. Seeking a position to develop and implement new and innovative health care improvement processes and procedures.
Education and Training
2010 East Tennessee State University Johnson City, TN
Bachelor of Science Public Health: Health Administration
Minor in Management
Coursework in Healthcare Management
Coursework in Human Resources
Coursework in Health Services
Coursework in Health and Human Services
Coursework in Health Service Policy and Analysis
Coursework in Total Quality Management
Coursework in ix Sigma
Coursework in Accounting and Finance
Coursework in Community Health
Skill Highlights
Staffing management ability
CNA certification
CPR training
Certified training w/ Alzheimer's and Dementia patients
Confident public speaker
Conflict resolution
Proven patience and self-discipline
Patient-oriented
Personal and professional integrity
Financial aptitude
Relationship and team building
Sound decision making
Staff training and development
Bilingual in Spanish
Documentation procedures expert
Typing 50 WPM
Microsoft
Knowledge of HMOs, Medicare
Electronic Medical Record (EMR) software
HIPAA compliance
Patient-focused care
Strong work ethic
Professional Experience
June 2011 to February 2012
New Horizons Continence Management Elizabethton, TN
Certified Nursing Assistant
Kept 8 hour voiding diaries on up to fifteen patients per shift
Reported to physicians and nurse practitioners of any changes in patient medical history
Assisted nurse practitioners with patient physicals, consults, and follow-ups
Performed ultrasounds and other assigned labs on assigned patients
Created spreadsheets for patient data and employee scheduling
Developed and organized patient medical charts
Responsible for the management of the patient's applications
Feed the patient's details and records in the database
Responsible for the maintenance of equipment
Assisted as translator for patients with Spanish as a primary language
Other general duties assigned by manager
August 2010 to June 2011
Caris Healthcare Johnson City, TN
Hospice Volunteer and Bereavement Coordinator
Supervisor of 40 active volunteers
Completed and documented Patient Initial Assessments and Hospice Plan of Care
Patient Consults to determine hospice eligibility
Bereavement Counseling
Maintain Medicare required percentage for volunteer hours based on patient census
Developed presentation materials for volunteer recruitment
Recruit and Retain Volunteers
Developed and Conducted volunteer orientation and patient training
Developed care plans with Interdisciplinary Team and Medical Director
Documented patient data in Mckesson Electronic Health Record system
Created personnel files
Monitored changes and needs of patients and families
Created Excel Spreadsheets for patient/family rounding
Completed screening and reference checks for hiring process
Participated in conference calls with staff Social Workers, Nurses, and Physicians
Planned and Implemented annual Memorial Service
Maintained budgets and kept track records of expenses
Developed a Bereavement Plan of Care for patient families
Attended leadership board meetings
October 2009 to November 2010
Johnson City Medical Center Johnson City, TN
Certified Nursing Assistant
Properly check and documented vital signs
Reported to Charge nurse
Ambulate patients
Follows Standard Precautions and OSHA Guidelines
Assist with admissions to the unit
Writing patient care plans
Deliver direct care to patients
Participate in and receive report daily at start of shift
Plan and organize work assignment
Prioritize the specific needs of patients
Recorded and filed patient data and medical records
Arranged and assisted with hospital admissions
January 2010 to May 2010
Johnson City Medical Center Johnson City, TN
Health Administrator Intern
Oversight for program improvement
Developed 1st Johnson City Medical Center Volunteers Fair
Implemented new volunteer programs
Reviewed and developed new dept policies
Attended meetings with internal and external customers
Writing action plans and objectives for project planning
Reported to Director
Developed conflict management program and educational materials
Assisted in employee and volunteer recruitment
Writing job descriptions
Created annual goals, objectives and budget and made recommendations to reduce costs.
Finance and budgeting of expenses
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