Customer Service Administrative Assistant

Robert DoQui

Email: ********@*************.***

Address:

City: Metairie

State: LA

Zip: 70001

Country: USA

Phone: 504-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Possesses Strong oral and written communication skills, interpersonal skills. Effectively manages stress and engages in continuous learning. Experienced in proofreading, editing, and the reformatting of documents in various formats, including Excel charts and tables. Experienced in preparing meeting notices, agendas, formal meeting minutes and action items for all levels of management. Experienced editing for proper sentence structure, grammar, spelling and punctuation. Experience in forecasting, planning and organizing multiple assignments, tasks, and projects. Possesses strong ethics, influence and negotiation skills. Excellent in the handling of confidential information. Exceptional ability to work independently, as well as in a team environment. Interacts effectively and collaboratively with clients, peers, management, and other work units. Demonstrates the ability to integrate work across relevant areas. Develops business and services to enhance customer satisfaction and productivity. manages risks and safety appropriately. Manages information and provides exceptional service to internal and external customers. Knowledgeable in researching, coordinating, and finalizing moderately complex assignments. Exemplifies effective, decision making, results delivery, team building, and ability to stay current with relevant technology and innovation.

Educational Background:

High School Dipolma from Loyola University, New Orleans LA 1/2001 to 6/2006 (Communication Arts)

Job History / Details:

Summary

Twenty years of experience performing advanced administrative, secretarial, and clerical functions. Possesses Strong oral and written communication skills, interpersonal skills. Effectively manages stress and engages in continuous learning. Experienced in proofreading, editing, and the reformatting of documents in various formats, including Excel charts and tables. Experienced in preparing meeting notices, agendas, formal meeting minutes and action items for all levels of management. Experienced editing for proper sentence structure, grammar, spelling and punctuation. Experience in forecasting, planning and organizing multiple assignments, tasks, and projects. Possesses strong ethics, influence and negotiation skills. Excellent in the handling of confidential information. Exceptional ability to work independently, as well as in a team environment. Interacts effectively and collaboratively with clients, peers, management, and other work units. Demonstrates the ability to integrate work across relevant areas. Develops business and services to enhance customer satisfaction and productivity. manages risks and safety appropriately. Manages information and provides exceptional service to internal and external customers. Knowledgeable in researching, coordinating, and finalizing moderately complex assignments. Exemplifies effective, decision making, results delivery, team building, and ability to stay current with relevant technology and innovation.

Highlights

PC & Mac Computer proficiency

Microsoft Office proficiency

Word

Outlook

Excel

PowerPoint

Quick Books

Quicken

Prolog

Multi-Line Phone System Proficiency

Advanced Customer Service

Management

Sales & Marketing

Marketing materials development

Trade show management

Meeting planning

Schedule meeting minutes

Mail management

Billing and coding

AR/AP

Proofreading

Accomplishments

Over 10 years combined experience working with Youth and Young adults in the capacities of Group Home Counselor, Psyche Aid, and Youth Ministry Leader.

Experience

August 2012 to Current

Sophie B. Wright Charter School New Orleans, LA

Administrative Assistant II

Perform administrative duties that included making tests administering tests, preparing agendas, fielding incoming/outgoing calls, maintaining appointment calendars, distribution of mail, and maintenance and auditing of files.

January 2011 to April 2012

Integrated Logistical Support Inc New Orleans, LA

Sr. Administrative Assistant

Performed administrative duties, that included making and receiving calls, preparing agendas, maintaining appointment calendars, distributing mail, coordinating and arranging meetings, maintaining and auditing of files, and research.

February 2007 to March 2010

Screen Actors Guild Los Angeles, CA

Administrative Secretary II

Provided administrative support, including answering phones, correspondence, research, filings, Reports, preparing agendas, maintaining appointment calendars, distributing mail, coordinating meetings, processing and Coding of payables & receivables.

September 2003 to June 2006

Sherman Oaks, CA

Group Home Counselor

Responsibilities included assisting residents in achieving their goals, developing social, interpersonal and problem-solving skills, monitoring residents ongoing needs, communicating with other agency personnel to ensure a safe, clean environment.

Other duties included administering Medication, keeping daily records of resident behavior and activities, and teaching basic living skills.

December 2005 to March 2006

Ripley's B.I.O.N. Museum Los Angeles, CA

Assistant Manager/Marketing Manager

Responsible for excellent customer service, support of store appearance, meeting individual productivity goals, recruitment, training, motivating store staff, enforcement of company policy and standards, making outside sales calls, Conducting community based events, to maximize participation and maintenance of sales source database.

Education

Loyola University New Orleans, Louisiana

Communication Arts

3 years Completed

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