Customer Service Manager

Shirlee Stanchina

Email: *********@********.***

Address: *** *. ***** **.

City: West Dundee

State: IL

Zip: 60118

Country: USA

Phone: 847-***-****

Skill Level: Management

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Shirlee Stanchina 203 S. First St, West Dundee IL, (H) 847-***-**** (C) 847-***-****

PROFILE

General Manager with a successful history in growing and changing retail organizations. Demonstrated accomplishments in visual merchandising and displays while increasing revenues, profits, improving productivity and efficiency while increasing customer satisfaction.

Key Strengths

Strategic Planning Successfully managed operational P & L. Proven ability to develop and implement initiatives that improved earnings and expanded market share.

Operations Consistently identify opportunities and deficiencies, streamlined production flow, increased productivity while reducing human capital. Lead organizational and procedural changes by building teams that achieved organizational goals.

Customer Relations History of initiating, maintaining and developing internal and external customer relationships at all levels.

Visual Merchandising Passionate in creating and implementing effective merchandise designs by providing customers with visual ideas for their homes while increasing store traffic and sales volume.

Leadership Developed and led high achievement team with double digit profit and growth, increased customer satisfaction thru long term strategic planning.

PROFESSIONAL EXPERIENCE

Chicago Chiropractic Group 2011-Current

Dr. Thomas Mitchell DC, DDSP

Independent New Business Start Up Consultant

Home Owners Bargain Outlet 2009-2011

General Manager

Directly oversaw all Sales, Training, Staffing, Recruiting, Merchandising, Purchasing, and Customer Service of the business.

* Re Imaged 120,000 sqft retail store to target women shoppers.

* Developed new strategic merchandise lines and displays.

* Realigned staff to the new vision of the company.

* Chaired committee for researched and development of new POS systems.

P Platt Hill Nursery 1996-2008

Premier 25 acre garden center with 80 employees.

General Manager

Reported directly to owner of company. Responsible for Merchandising, Sales, Production, Training, Staffing, Recruiting, Purchasing, Customer Service and Advertising of the business.

* Relocated 2 acre Garden Center to a 25 acre site. Led the construction and modernization of a 15,000 sqft retail store.

* Developed strategic marketing/advertising plan responsible for increasing sales.

* Responsible for purchasing and marketing plan of all Gifts and Seasonal merchandise.

* Traveled to Atlanta and Chicago Gift Marts for buying, merchandising ideas and new trends for 2 locations.

Handy Andy 1987-1996

Home Improvement/Garden center.

Regional Manager

Reported directly to Vice President of Operations. Oversaw all day to day operations of Southern Wisconsin and Northern Illinois stores.

* #1 Region in company for two consecutive years.

* Managed 10 stores with a total sales volume of $100 million dollars.

* Recognized for High Achievement in Sales, Customer Service and Profits.

Contact this candidate