Customer Service Quality Control
Resume:
Title:French Portfolio Manager / Quality Control Agent
***************@******.***
Document
Source below
NAME: Mattie, isabelle
ADDRESS: *** ***** **** ******
ADDRESS2:
CITY: West Chester
STATE: PA
ZIP:
CANDIDATE ID: 2947682
US CITIZENSHIP:
EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: Open -
JOB WANTED:
RATE NEEDED:
TELEPHONE: 610-***-****
EMAIL: ***************@******.***
HOMEPAGE:
COMMENTS:
HOTTEST SKILLS: inventory, database, delphi, microsoft, programming, presentation, sale
REVISION: 08-SEP-02
RESUME:
Isabelle G. Mattie
729 South Penn Street
West Chester, Pennsylvania 19382
e-mail: ***************@******.***
OBJECTIVE
To obtain a challenging position where I can use my
linguistic skills to enhance a company`s success.
EDUCATION
1998
Temple University, Philadelphia,
Pennsylvania
TOEFL (Test of English as a
Foreign Language
)
1994
West Chester University, West
Chester, Pennsylvania
Successfully passed various
English courses
1991
-1993 Eureka - Groupe Eudine, Caen,
France
B.T.S
. Tourism
Emphasis: tourism management
and
translations in English and Spanish
1989
-1991 Lycee Fresnel, Bernay, France
Baccalaureate diploma
Secretarial and administrative
degree
EMPLOYMENT
08/98
- presentGMAC Commercial Mortgage,
Horsham, Pennsylvania
French Portfolio Manager /
Quality Control Agent
* Complete analysis and translation of documents
* Update the bilingual financial dictionary software daily
* Translate the mortgage software system into French
* Perform loans quality control
* Run reports, PowerPoint presentations and create
database (Access and Excel)
09/98
- presentWest Chester University, West
Chester, Pennsylvania
French Tutor
* Tutor eleven university students in conversational and
written French to help them achieve a higher grade point
average. Most students` proficiency increases by two
letter grades.
08/98
- present Paoli, Pennsylvania
French Tutor
* Private tutor for twelve students (both children and
adults) in conversational and written French
1995
-1997Photo Service S.A., Paris, France
Laboratory Assistant
* Performed all phases of photo processing
* Provided customer service
* Assisted the store manager during business
conversations by translating into English and Spanish
* Calculated receipts and assessed daily inventory
* Awarded Top Seasonal Salesperson, Holiday Season 1996
1993
-1994 Exton, Pennsylvania
Au Pair
Responsible for well-being and
general safety of two children.
1992
Lafontaine Voyage, Bayeux, France
Travel Agent
* Coordinated travel plans for
customers
* Offered input and suggestions to offer a trip to best
meet a customer`s needs
Omaha Beach Golf Club, Normandy, France
Bilingual Secretary/Receptionist
* Answer phone
* Provides customer service
* Calculated receipts and
assessed daily inventory
* Sport events programming
ADDITIONAL SKILLS
Languages
Fluent in French and English
Fluent in conversational Spanish
Computer systems
Microsoft Excel, Word 97, Access, PowerPoint, and
familiarity with the Internet
REFERENCES
Available upon request
Contact this candidate