Quality Assurance Manager
Resume:
Melissa Graham
Email: *********@********.***
Address: *** ******* **** ** #**
City: Simi Valley
State: CA
Zip: 93065
Country: USA
Phone: 818-***-****
Skill Level: Experienced
Salary Range: $43,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
MELISSA A. GRAHAM
*********@********.***
249 Country Club Dr #11
Simi Valley, CA 93065
Career Objective: I seek to enhance my skills in the areas of Compliance and Quality Assurance.
Professional Profile:
Bank of America - Financial Institute - Simi Valley, CA 4/2008 - Present
Business Control Specialist
*Performed risk monitory and reporting for Bankruptcy, Foreclosure, Government Bookloss and Real Estate Management (REM), Post-sale lines of business.
*Conducted monthly pipeline quality control audits to identify risk issues.
*Conducted monthly presentations of audit results across multiple lines of business to ensure risk mitigation.
*Collaborate with lines of business to acquire key missing mortgage documents needed to conduct risk monitoring.
*Database monitoring of monthly pipeline quality control audits and identified risk issues.
*Updated audit test scripts to ensure compliance with line of business process and procedures.
*Developed and implemented a Root Cause Analysis process for review of deficient Key Performance Issues (KPIs), based on Six Sigma methodology.
Morgan Financial, Inc. - Mortgage Broker - Chandler, AZ 4/2006 - 2/2008
Post-sale Compliance Auditor
*Performed audit & analysis on post-funding FHA, HECM/Reverse Mortgage, HELOC, Conventional Residential, Commercial and Chattel mortgage loans, in accordance with RESPA regulations.
*Verified underwriting conditions and integrity in accordance with the Loan Approval.
*Collaborated with Loan Processor and Originator to acquire absent RESPA, Credit and Legal documentation to support loan continuity.
*Managed daily correspondence with loan Processors, Originators and Branch Mangers regarding all compliance discretions with the loans, increasing future regulatory compliance.
*Database management of A/R for incoming Title checks and payroll allocations for Processors, Originators, Branch Managers and Third Party Services.
*Financial Liaison for Payroll and Branch Accounting, Branch Managers, Originators and Processors, ensuring timely payroll resolutions.
Robert Half International - Staffing Services - Walnut Creek, CA 11/1999 - 4/2006
Bank of America - Pleasant Hill, CA - (2002-2006) Internal Auditor - National Appraisal Assignment Center
*Performed daily audits on the production department`s appraisal boarding processes, in accordance with bank business rules and regulations.
*Provided Quality Assurance of residential real estate appraisals.
*Vendor Relations Liaison for Appraisers and loan Processors, ensuring timely resolution of compliance issues.
*Obtained absent documentation for verification of appraisal accuracy.
*Managed A/P Appraiser Invoice Discrepancy Reports, assuring accurate payment recovery, for both Bank Contracted and Management Company assigned appraisers.
Wells Fargo Bank - Concord, CA - (2001-2002)
Financial Database & Accounts Analyst - Commercial Mortgage Division
*Team Manager - Responsible for regulatory compliance Analysis of WFB's commercial mortgage financial database.
*Compiled refinance information to support the development of a marketing program, designed to target refinance prospects.
*Responsible for wire transfers and fund allocation for thirty-four Commercial Mortgage loans, processing loan payments from management company waterfall letters, reconciliation of monthly transaction reports to bank balances, and collaboration with internal partners to implement changes to account structures.
eOnTheGo - Walnut Creek, CA - (2000- 2001)
Rate Plan Analyst & Special Projects Manager
*Provided rate plan analysis for National and Corporate wireless communication accounts on in-house software, assuring maximum cost reductions and communication access.
*Organized new account set up, concatenation of incoming rate plan data, generation of rate plan analysis, and client presentation of analysis results.
*Assisted IT department by providing recommendations for more productive systems functionality and usage, ensuring expedited account setup and management.
Condominium Financial Management - Martinez, CA - (1999-2000)
Financial Accounts Manager - Finance Department
*Responsible for full cycle accounting and month end reconciliation of twenty accounts on in-house software.
*QuickBooks data management of AR & AP vendor invoicing.
*Reconciliation of third party vendor invoice discrepancies reports, daily cash & credit card transactions and armored truck deposit logs.
*Paid HOA taxes and insurance.
*Deposited HO mortgage payments and miscellaneous deposits into lock-box accounts.
*Monthly reconciliation of past due accounts.
*Assisted HOA Board of Directors with mediation and resolution of HO financial disputes.
*Coordinated collection proceedings on delinquent accounts.
Certifications & Achievement Awards:
*Loan Processing Program Certification - AZ - 2006
*QuickBooks Software Seminar Certification - CA - 2005
*Achievement Award for Managing Invoice Discrepancy Reports - CA - 2004
*Insurance, Collections and Office Management Course Certification - CA - 2001
*Interpersonal Skills Achievement Award - CA - 2001
Software Skills: Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Outlook AS400, REOTrans, BAPS, AACER, LPS New Invoices, IPortal, FOCUS, Safeguard, Yardi/P260, 5 Brothers, AVGAR, Hogan, Strategy, WLIS, PRO-V, EKomas, Caylx/Point, eCabinet, Blitzdocs
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