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Customer Service Sales

Location:
Parker, CO
Posted:
December 02, 2012

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Resume:

Richard Husted

Email: abpyki@r.postjobfree.com

Address: **** ******** *****, #***

City: Parker

State: CO

Zip: 80134

Country: USA

Phone: 303-***-****

Skill Level: Senior

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

RICHARD R. HUSTED 9682 Deerhorn Court, #124, Parker, CO 80134

303-***-**** abpyki@r.postjobfree.com www.linkedin.com/in/rickhusted

CONSULTANT / TRAINER / BUSINESS DEVELOPMENT

Leadership ~ Strategic Planning & Execution ~ Sales & Marketing

Customer & Vendor Relations ~ Channel Development ~ New Markets

Advertising ~ Product Management ~ Problem Solving ~ Communications

Organizing & Analyzing ~ Team Building & Mentoring ~ Strong Presentation Skills

* Business leader focused on all aspects of business growth, process improvement, project management and

employee development. "Go to guy" for creative applications and marketing strategies with collaborative

leadership skills in demanding situations.

* Able to successfully interact with diverse groups, mentoring, building consensus and improving working

relationships. Excels at resolving problems to ensure consistent and continuous forward progress with

exceptional talent for written and verbal communication combined with highly developed organizational

skills; professional, dedicated, and determined to achieve.

* Uniquely qualified to direct regional sales activities to achieve company goals, supporting both internal and

external customers, while maximizing brand loyalty. Extensive experience in account management, sales,

personnel management, training and customer service.

CAREER OVERVIEW

The CS Team; Greenwood Village, CO 2011 to Present

VP of Career Development, LinkedIn Trainer

+ Review client skills and experience to determine career direction and develop customized marketing plan,

meeting weekly to review progress, advise, encourage, and mentor.

+ Implement focused campaign for gaining interviews by maximizing effectiveness in the public and private

job markets.

+ Interview training including basic skills, telephone interviewing, one-on-one interviewing, mock

interviews, panel interviews, and behavioral interviewing.

+ Managing the interview, maximizing perceived value, and effectively dealing with stress questions,

negative questions, and personal questions. Strategies after the interview.

+ Recognizing initial negotiation opportunities, when to negotiate, and negotiating a favorable employment

package without eroding rapport or good faith.

+ Design and development of personal Marketing Documents (Resume, cover letters).

PHASE 2 of Colorado, Inc.; Aurora, CO 1997 to 2011

(Incorporated 02/10/1997)

DBA: PHASE 2 Technologies, PHASE 2 Digital Satellite Services (DSS),

Discount AirTime Colorado and PHASE 2 Discount AirTime, Inc.

Business Owner / Entrepreneur

+ Society of Industry Leaders - Member# VRRH0905d: Satellite TV, Broadband & Radio.

+ Established high tech sales and marketing, training and customer service company doing business in

Colorado for well over a decade.

+ Responsible for all aspects of the sales and marketing process including staffing, advertising, product

training, installation, documentation, billing, customer service and IT departments.

+ Successfully contracted to market and sell: Life, Accident, Health and Supplementary Insurance; NCS

Cash Flow Management; SCI Pre-Need Funeral and Cemetery Services; Link Systems Merchant Services;

Satellite TV (DirecTV & Dish Network), Radio (XM & Sirius) and Broadband Services (HughesNet &

WildBlue) and Equipment.

DCS / PHASE 2 DSS; Centennial, CO 2000 to 2003

Director of Operations and Sales

+ Held principal position in the merger and development of Digital Communication Services (DCS) / PHASE

2 Digital Satellite Services (DSS), a regional last mile telecommunications and construction company

under contract to Qwest Communications for MDU build out, pre-wire, installation, customer service and

repair. Managed retail and E-commerce, satellite TV, radio, broadband and high tech consumer

electronics sales and services.

+ Responsible for all aspects of the sales and marketing process including staffing, advertising, marketing,

sales, product training, installation, documentation and billing, customer service and IT departments.

Hughes Network Systems; Germantown, MD 1998 to 2000

Regional Account Manager/ Trainer

+ Played a major role under contract to Hughes Network Systems in the rollout of DirecTV and DirecPC

satellite systems products and services while managing a six state region during their initial introduction

and expansion period.

+ Expanded sales by recruiting and training retail owners and agents together with large consumer

electronic retail chains to sell a product that was not previously offered. As a result of this effort,

Hughes Network Systems product sales jumped from last to first in their category in less than two years

with over 2,000,000 DirecTV Hughes IRD units sold in 1999. Today DirecPC is HughesNet and maintains

a leadership position in the satellite broadband industry.

Discount AirTime CO / PHASE 2 Discount AirTime, Inc.; Aurora, CO 1992 to 1997

(Incorporated 02/10/1997)

Owner / Manager

+ Gained extensive experience as Indirect Agent Manager for the Colorado market and acted as liaison

between wireless reseller and commission sales agents ensuring accomplishment of company's goals

while solving problems for sales force, performing ongoing training workshops and improving sales

techniques and reporting methods.

+ Added 1,000 subscribers for net $45,000 monthly gain.

+ Sales group named Top Producer in the Front Range Region for Digital PCS new number activation.

+ Strategize with partnering companies to create integrated custom solutions for customers.

+ Established prepaid program in addition to existing wireless resale program.

+ Cell phone installation, repair and programming.

Cellular Solutions, Inc.; Boulder, CO

Technical Manager and New Product Development

AT&T / NJ Bell / Bell Atlantic; Newark, NJ

Customer Service Supervisor / Telephone Technician

EDUCATION & TRAINING

Monmouth College

West Long Branch, New Jersey

Computer Literacy & Language

Rutgers University

New Brunswick, New Jersey

Liberal Arts Program

+ Colorado Life, Accident and Health Insurance License: #300117.

+ Sales and Service Excellence Training.

+ DirecTV and HughesNet commercial and residential satellite system installation and repair

certifications.

+ NEC and Inter-Tel certifications.

+ Sales, managerial and technical courses offered by Hughes Network Systems, AT&T, U.S. West,

CellularOne and N.J. Bell.

+ Adept at all Windows based applications and internet with over 20 years of PC hardware, software &

internet experience.



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