Customer Service Manager

Walter Steele

Email: *********@********.***

Address: **** ***** ******

City: The Colony

State: TX

Zip: 75056

Country: USA

Phone: 972-***-****

Skill Level: Management

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

WALTER A. STEELE

5801 TREGO CIRCLE * THE COLONY, TX 75056

*********@********.*** * 972-***-**** hm * 214-***-**** cel

LOGISTICS MANAGER / PURCHASING & WAREHOUSE MANAGER

Detail-oriented, results-focused Purchasing and Warehouse Manager with 10+ years of proven success coordinating international and domestic logistics for mining operations. Lead teams to top productivity and deliver exemplary customer service. Highly skilled in assessing performance and identifying and implementing improvement initiatives. Maintain strong focus on regulatory and safety compliance. Bilingual in English and Spanish.

Core Competencies

* Inventory Control

* Vendor Contract Negotiations

* Procurement / Acquisition

* Transportation Management

* Safety Compliances * Warehouse Operations Management

* Supervision / Training / Coaching

* Customs / Regulatory Compliances

* SAP Inventory Systems

* Customer Service / Support

CAREER EXPERIENCE

AURA MINERALS, INC., SANTA ROSA DE COPAN, Honduras, Sept./2010 to Sept./2012

Logistics Manager

Oversaw foreign and local purchasing operations for multi-tier gold production company with 1300 employees in North, Central and South America. Ensured company received best possible value on commitments to suppliers. Spearheaded inventory control by ensuring continued asset control and customer service quality for shipping, receiving, disposition, control and disposal of acquired goods. Expedited customs clearance. Managed onsite warehouse operations according to policies, procedures and safety regulations.

Key Contributions:

* Supervised 12 local workers in open-pit mining operations in Honduras and led to top productivity through effective training and coaching, lowering lead-times and producing more purchase orders.

* Negotiated cost-effective contracts with vendors and suppliers.

* Coordinated one-on-one contact with departmental managers to guarantee continuity of supplies

* Established clear and specific procedures for both purchasing and warehousing.

* Managed controls, contacts and methods of freight-forwarding to guarantee timely delivery.

GOLDCORP, INC., Marlin Mine, Guatemala, Sept./2006 to Sept/2010

Purchasing and Warehouse Manager

Directed purchasing, warehousing and inventory control for combined underground and open-pit mine in Guatemala for world's second-largest, fastest-growing and lowest-cost gold producer. Managed, trained and mentored warehousing team. Ensured safe receipt, storage and retrieval of goods. Maintained and input inventory data into SAP system.

Key Contribution:

* Negotiated cost-effective contracts with vendors and suppliers, especially with the cement companies & local Caterpillar dealer

BREAKWATER RESOURCES, El Mochito Mine, Honduras, March/1996 to July/1999

Logistics Director

Oversaw all logistics operations for mining, exploration and development company producing and selling zinc, copper, lead and gold concentrates from three mines in Chile, Honduras and Canada. Managed & expedited customs clearance. Managed and supervised 12 logistics staff. Negotiated with vendors. Controlled costs and ensured regulatory and safety compliance.

Key Contributions:

* Directed purchasing, warehousing and inventory control.

* Previously served as Superintendent of Materials for lead-zinc mining operations (1988-1993).

Various companies, U.S. and Levin Consultants, Bolivia, Jan./1993 to Mar./1996

Inventory / Procurement Consultant

Managed logistics for mineral companies. Supervised inventory control, materials management and procurement. Delivered support to advisor of Yacimientos Petroliferos Fiscales Bolivianos (YPFB) state-run petroleum company in Bolivia. Organized inventory teams to evaluate total net worth of assets.

Key Contribution:

* Provided final report of net value of assets for privatization of government entity.

ADDITIONAL EXPERIENCE

EL SOL DE TEXAS, Carrollton, TX, Mar/2001 to Jan/ 2003

Sales Manager

Drive sales volume for longest running Spanish language newspaper in Texas. Motivate sales team, set goals, conduct sales meetings, and provide coaching as needed to boost performance. Develop sales and marketing programs, manage local and national accounts and generate leads. Build relationships with key advertisers. Monitor sales and produce reports. Maximize lead conversion to appointments and provide follow-up.

Key Contributions:

* Continually exceed goals for retail, key accounts, national and digital platforms.

* Convert the newspaper into the most-read of the Spanish-language newspapers in Dallas.

GUTIERREZ & ASSOCIATES, Dallas, TX, Nov./1999 to Mar./2001

Translator

Translated documents for job applicants, including college transcripts, marriage and birth certificates, references, from Latin America candidates soliciting teaching positions in the Dallas Independent School District.

Key Contribution:

* Provided reliable and accurate Spanish-to-English translation for largest school district in Texas.

* Prepared well organized documents from English to Spanish and vice versa of varied documents.

EDUCATION

Bachelor of Science in Business Administration

INDIANA UNIVERSITY - Indianapolis, IN

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