Sales Account Executive
Resume:
Title:Tech Support
**********@*****.***
Document
Source below
NAME:,
ADDRESS:
ADDRESS2:
CITY:
STATE: MA
ZIP:
CANDIDATE ID: 2923750
US CITIZENSHIP:
EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: No -
JOB WANTED:
RATE NEEDED:
TELEPHONE: 508-***-****
EMAIL: **********@*****.***
HOMEPAGE:
HOTTEST SKILLS: sale, database, microsoft, sql, product, oracle, market, promotion,
territory, cisco, engineer, foxpro, inventory, revenue, banking, earning, financial,
financial plan, revenue, stock
REVISION: 08-SEP-02
RESUME:
NAME: SHARON LUND
ADDRESS: 70 Bailey Road
Holden, MA 01520
CITY:
STATE:
ZIP:
COUNTRY:
CANDIDATE ID: NA
EXPERIENCE: Not Entered
DESIRED POSITION: Not Entered - See Resume
WILL RELOCATE: Not Entered
US CITIZENSHIP: YES
JOB WANTED:
EDUCATION: Not Entered
RATE NEEDED: Not Entered
TELEPHONE: 508-***-****
EMAIL: **********@*****.***
HOMEPAGE:
COMMENTS:
HOTTEST SKILLS:
SHARON M LUND
70 Bailey Road
Holden, MA 01520
**********@*****.***
OBJECTIVE
To obtain a position in Client/Server application
development and database design.
COMPUTER SKILLS
Microsoft WordVisual Foxpro6+
Windows NTWindows 95/98
Microsoft ExcelSQL, PL/SQL
OracleVisual Basic
Microsoft Access
Microsoft PowerPoint
EDUCATION
Client/Server Technology Certificate, October 1999
WPI, Southboro, MA
An Intensive, hands-on technical education's program
focusing on Relational Database technology and Graphical
User Interface Design methodologies.
Extensive exposure to application life cycle.
Application Development Project: Banking Customer
Information System
Account based database is transformed to customer based
using Oracle to create SQL tables, triggers, and indexes.
Development included business rule validation,
normalization, Entity Relationship Model and CRUD Matrix.
Data integrity is strengthened, primary and foreign key
constraints and sequences to enforce referential integrity
minimize errors and maintenance.Database is tested and
data dictionaries are created.Visual Basic is used to
develop user screens for inquiries, reports, customer and
address maintenance.Visual Basic is also used for
security logon, user and account maintenance.
PROFESSIONAL BACKROUND
Chicago Title - Market Intelligence, Hopkinton, MA
1996
- presentTech Support
Modify a disk-drop program to allow orders to be
automatically entered into our work database.
Support two EDI- systems with maintenance and trouble-
shooting when necessary.
In the process of learning Crystal reports.
Training at client sites, demonstrating our new auto-
status web site.
Designing a VB program for a new customer EDI connection.
Major Account Executive
Trained department personnel in workflow procedures to
enable client commitments to be satisfied.
Designed and presented product training cirriculum for
client visits.
Implemented strong partnerships with clients resulting
with increased revenues
Customer oriented toward cost effectiveness so that
bottom line is impacted positively and service levels are
met
Developed and executed new clients setup and profile
procedure for Client Services training.
Liaison with National Sales team to drive business
Responsible for achieving product delivery in a timely
manner.
Director of Client Services
Designed and initiated a Client Service Call Center to
provide support for a wide range of Equity, Default and
Appraisal products.
Increased the flow of timely status information to the
client by devising daily process delay and open order
reports which proactively decreased the volume of calls
into the center.
Trained call center representatives in process flow,
escalation protocol and proper phone etiquette.
Re-engineered the Call Center into a team environment to
provide better service to our clients.
Jessica McClintock
Fragrance Division, San Francisco, CAFeb 1995 - Sept 1996Account Executive
Consistently meets and exceeds monthly financial plan.
Managed sales staff with various selling tools and
contests
Coordinator of in store promotions and events to drive
business.
Awarded recognition for visual merchandising techniques.
Responsible for servicing a 150 plus store territory.
Developed a successful launch of new fragrance " Jess".
Monthly order inventory for stores to guarantee adequate
stock levels.
Sales Account Coordinator
Trained new sales staff in proper closing techniques,
upselling and providing customer satisfaction.
Designed display mock-ups for stores' sales staff to
ensure optimum marketability.
Arranged promotions and contests for territory stores.
Provided support to the Account Executive.
Consistently met or exceeded sales goals.
REFERENCES
Professional and/or personal references provided upon
request.
Contact this candidate