Assistant Customer Service

Title:Senior Solutions Engineer

*******@*****.***

Document

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NAME:,

ADDRESS:

ADDRESS2:

CITY:

STATE:

ZIP:

CANDIDATE ID: 2568391

US CITIZENSHIP:

EDUCATION:

EXPERIENCE: 0

WILL RELOCATE: No -

JOB WANTED:

RATE NEEDED:

TELEPHONE: 386-***-****

EMAIL: *******@*****.***

HOMEPAGE:

HOTTEST SKILLS: market, marketing, promotion, sale, advertising, financial, microsoft,

technical writ, finance, journal, mortgage, transaction, dreamweaver, macintosh, security

clearance, brochure, newsletter, presentation, proposal, attorney

REVISION: 07-SEP-02

RESUME:

Technical Writer, Presentation Job Seeker

Details

Name L. Lorraine Ross

Phone 713-***-****

Email [1]*******@*****.***

Location US-TX-Houston

Experience College

Desired Job Type Full Time

Desired Employment Type Employee or Contractor

Relocate LocalArea

Degree 4 Year Degree

Will Travel Up to 25%

Citizen/Security Clearance No/No

Resume

L. Lorraine Ross

1122 Heights Boulevard, Houston, Texas 77008

Tel: 713-***-****

Fax: 713-***-****

E-mail: *******@******.***

Education:

University of Houston

Downtown, BS PROFESSIONAL WRITING,

cum laude

Winner of "Excellence in Writing" award for a short story published in

the Bayou Review in 1993. Received the university's chairperson and

committee nomination for the overall "Excellence in Writing" award in

professional writing in 1994. I am presently taking classes toward a

graduate degree in anthropology from the University of Houston.

Experience:

June 1999

- PresentTechnical Writer

for Financial Federal Credit through Millennium

I write user manuals in connection with this financial institution's

recently updated system device to aid in the set-up, selling and

leasing of certain loan portfolios. These manuals are this company's

first and are being written using MS Word and Power Point Deluxe.

1994

- 1997Projects Assistant, Free-lance Writer

From

1994

to 1997 I worked as a writer and contributing editor for the

Houston Tribune newspaper where I was responsible for writing and

editing the newspaper's restaurant section after visiting Houston

inner-loop restaurants. As a technical Writer, I have worked with

Wright-Killen Company and American General Corporation. In public

relations and marketing capacities, I have worked with such companies

as Goswick Advertising and Aetna Health Plans.

March 1999

- September 1999

Escrow Assistant and Mortgage Closer for Stewart Title Company through

Now Personnel. I performed front-end curative, closing preparation and

closing functions for many types of transactions to include

residential resale and refinance and some builder accounts.

Additionally, I funded these transactions while performing other

back-end functions.

November 1997

- February 1999Escrow Officer, Texas American Title Company

I closed many types of residential and commercial mortgage loans. I

performed all escrow officer functions to include marketing, order

processing, lien and tax curative, customer service, loan closing,

post-closing to lender and funding. Additionally, I assisted in a new

office opening and training.

January 1997

- November 1997Sales Consultant, Travelers Insurance Company

I worked in Travelers' Secure division as an insurance sales

consultant by performing consultative sales for and underwriting of

automobile and homeowners policies in all western states. I performed

the same duties in other personal lines capacities utilizing

Excaliber, Folio and Equifax.

1993

- 1995Marketing Assistant and Projects Administrator

for Aetna Health Plans.

I supported the marketing manager and the vice president of sales in

marketing and promotional projects. I coordinated media events, such

as the University of Texas M.D. Anderson Terry Fox Run and the

Houston-Tenneco Marathon as well as company-sponsored events and

producer and broker golf outings. In addition to assisting in training

classes, I also produced company proposals, promotional material,

enrollment and training material, and assisted with the company

newsletter. Additionally, I wrote copy and produced graphics for

advertising in the Houston Rockets sports brochures, the Houston

Business Journal, and the Houston 1000 Journal using MS Word, Power

Point, Quark Xpress, and MS Draw.

1992

- 1993Marketing & Financial Services Assistant

for Grocers Supply Company.

I supported the marketing manager for Grocers' convenience store

operations using Quark Xpress, Microsoft Word and Excel to compile

grocery manuals for weekly distribution to customers and buyers. In

addition to coordinating financial services activities within Grocers'

departments, I assisted the finance director in loan and legal

documentation and communicated with outside property management

companies, attorneys and Grocers' many customers.

1989

- 1992Merchandise Coordinator & Promotions Assistant, Foleys Corporation

I assisted the Ladies' Fragrance buyer in the ordering, tracking, and

delivery of merchandize from many vendor locations to 40 store

destinations. I was promoted to Cosmetic Promotions where I assembled

advertising, promotional and school information from buyers and

vendors and wrote and compiled information manuals and calendars for

the buying office and stores. I assisted in the advertising for and

the coordination of many special events and celebrity-attended

fragrance openings.

Skills:

Computer experience: Many years on Macintosh and IBM in Microsoft Word

for windows, Excel, Power Point, WordPerfect (and with windows),

Lotus, FileMaker Pro, Quark Xpress, Page Maker, Corel Draw,

Dreamweaver 2, Microsoft Publisher, Binder and Doc-To-Help, Freelance,

and Spanish Assistant software. I have several years' experience on

the Worldwide Web using Netscape and Explorer browsers. My typing

speed is 70-75 w.p.m.

Licenses, Interests:

Texas notary appointment, 1997; Texas licensed escrow officer, 1998;

Texas local recording agent insurance license, 1997; Texas real estate

license, 1987. I participate in animal rescues, community events and

fund-raising activities in the Houston Heights where I am a resident.

Languages:

I am partially lingual in Spanish

and am continuing my studies to

become fully fluent. I am also proficient with Spanish Assistant for

Windows software.

References:

Available upon request

References

1. mailto:*******@*****.***

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