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Management Customer Service

Location:
Little Falls, MN
Posted:
November 29, 2012

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Resume:

Lawrence Flanery

Email: abpyio@r.postjobfree.com

Address: *** *.*. *** ******

City: Little Falls

State: MN

Zip: 56345

Country: USA

Phone: 320-***-****

Skill Level: Management

Salary Range: $65,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

iLawrence James Flanery

705 North East 6th Street, Little Falls, Minnesota 56345

Mobile: + (1-320-***-**** Email: abpyio@r.postjobfree.com

Administrative / Logistics / Operations / Maintenance Manager

Versatile and highly accomplished senior executive management professional with over 30 years of experience in the areas of strategic planning, logistics and supply chain management, operations management, human resource management, performance management, change management and budget management.

Illustrious career track record with the United States Army, the United States Postal Service and the Minnesota Army National Guard, successfully handling mission critical logistics, training, security and maintenance activities.

Recognized for hands-on experience in expanding potential of limited resources, exceeding expectations in complex business scenarios and creating competitive advantage by leading a transformative change.

Skilled leader and implementer with strong people skills and leadership acumen acquired through experience in managing successful operations, missions, and programs in leading defense environments.

Creative strategist and an effective planner with expertise in long term and short term planning, forecasting annual budget, financial management, operational expenditures and implementing operational strategy meeting the organizationas mission.

An astute learner and a trainer with motivational and employee management skills, excelling at cultivating team-oriented environments and ensuring superior quality service and assured efficiency pertaining to deliverables and expectations.

Excellent client and stakeholder liaison skills, driving the business and service delivery in line with the objectives.

Excellent communicator and a top negotiator with the ability to work under pressure managing multiple teams and operations simultaneously. Proven ability to interact effectively with people of diverse cultures.

Core Competencies

Logistics / Maintenance Management a Strategic Management a Employee Performance Management a Process Planning and Coordination a Vendor/Stakeholder Management a Business Continuity a Quality and Safety Standards a Customer Liaison a Administration a Corporate Office Management a Team Management a Facilities Management a Cost Control and Quality Assurance a Resource Optimization a Budget Allocation and Management a Training and Development

Key Achievements across Career Span

Played a pivotal role in merging two logistics organizations (600 and 1273 personnel respectively) into an organization rendering exceptional logistics services to a company consisting of 5000 people.

Effectively handled HR operations including employee engagement initiatives resulting in reduction of annual attrition from 20% to 7%.

Successfully improved the percentage of personnel qualified to do their jobs from 40% to 84% and unit strength from 88% to 164%.

Displayed exceptional leadership and managerial skills whilst providing direction to a team of 1273 soldiers in 12 units for 2 years with no primary staff.

Served as a senior logistician and effectively provided logistics support to twelve logistics organizations that delivered exceptional logistics services to 5000 Army personnel.

Successfully developed training programs for 9 logistics organizations encompassing 917 soldiers which still continue to be in use.

Key Deliverables across Career Span

Logistics / Maintenance Management

Managing strategic relationships with key suppliers and customers.

Responsible for the strategic and operational planning of customer logistics operations.

Planning and directing warehouse storage and distribution of products and materials.

Supervising storage, delivery and dispatch of orders and monitoring warehouse operations on a daily basis.

Liaising with customer teams and developing system solutions to support effective logistics programs.

Building relations with key cross-functional partners to solicit customer feedback and identifying program improvement opportunities for implementation.

Ensuring the implementation of industry best logistic practices and driving customer satisfaction.

Responsible for internal communications and presentations related to key performance metrics, program updates and on-going program information.

Providing logistics-related data to support customers in the general areas of engineering, supply, configuration management, technical requirements identification, installation and maintenance of equipment, safety and documentation development and maintenance.

Investigating potential risks hindering performance or growth and implementing effective solutions.

Liaising with customer to understand their distribution networks and determining the logistics resources required to support equipment, safety, personnel and maintenance.

Negotiating with supply sources to meet technical requirements.

Collaborating with business development, field support and customer service teams to investigate complaints and developing support plans to maintain long-term customer relationships.

Identifying and maintaining suppliers providing high quality services at a feasible price whilst upholding the highest ethical standards and conduct.

Responsible for all logistics and support operations across all distribution channels.

Driving the design, development, implementation and management of logistics solutions.

Analyzing technology and distribution network trends to implement changes in the existing systems.

Managing key account customers to retain business and develop working synergies.

Business and Administration

Identifying and resolving human relations, employee morale, work performance and organizational productivity concerns.

Monitoring employee attitudes, productivity, and performance outcomes.

Contributing to short and long-term organizational planning and strategy and effectively functioning as a member of the management team.

Responsible for internal communication, recruitment, human resource management, counseling and organizational development.

Playing a significant role in long-term planning, including an initiative geared towards operational excellence.

Directing functions and performance through the executive team, maintaining and developing organizational culture, values and reputation in its markets and with all staff, customers, suppliers, partners and regulatory/official bodies.

Implementing strategic measures to enhance operations, mitigate turnaround time, streamline work practices and cultivate team-oriented environments to attain the desired service levels.

Administering appropriate control strategies to optimize revenue flow and risk management initiatives.

Identifying, recommending and implementing cost improvement targets and expense reduction goals, to decrease overhead liability.

Preparing and recommending operating and personnel budgets for approval.

Monitoring spending for adherence to budget, and recommending variances as necessary.

Career Progression

Minnesota Army National Guard, Little Falls, Minnesota

Maintenance / Logistics Manager / Maintenance Evaluation Team Chief Oct 2007 a Present

Officer In Charge / Executive Officer Feb 2005 a Oct 2007

Training / Logistics Operations Manager Dec 1999 a Feb 2005

United States Postal Service, Grand Rapids, Minnesota

Customer Service Supervisor Jul 1998 a Dec 1999

Academic Credentials

Master of Business Administration Apr 2010 a Sep 2012

Trident University International (TUI), Cypress, California

Bachelor of Science in Business Administration Aug 1980 a May 1984

Black Hills State University, Spearfish, South Dakota

Military Training

United States Navy and Army, Japan, Korea, Italy, Honduras, St. Vincent, Saudi Arabia, and Iraq

Roles ranged from Seaman Recruit (E-1) to retirement as a Lieutenant Colonel (O-5)

Successful Commander and Staff Officer at various levels within the military hierarchy

Extensive military and leadership training / coursework (available upon request)

Technical Skills

MS Excel, MS PowerPoint, MS Word, MS Outlook, U.S. Army Digital Training Management System (DTMS), Defense Travel System (DTS), and U.S. Army Logistics Information Warehouse (LIW)

Personal Details

Date of Birth: 30 December, 1957; Gender: Male; Marital Status: Married; Languages: English

References available upon request



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