Tina Gillespie

Email: abpyi1@r.postjobfree.com

Address:

City: Fort Hood

State: TX

Zip: 76544

Country: USA

Phone: 254-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Charlotte Valley Central, Davenport NY 1/2001 to 6/1990 (HIgh School Diploma)

Job History / Details:

Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Highlights

Schedule management

Problem resolution

Self-starter

Deadline-oriented

Microsoft Office

Patient charting

Inventory systems

Medical terminology

Law enforcement background

Investigative skills

Interior and exterior patrol

Screening wands

Shift work experience

Report writing

Observant

Inmate rights

Restraint techniques

File and record maintenance

Occupational hazards and safety precautions

Trained in defensive tactics

Excellent problem solver

Armory and key control

Visitation guidelines understanding

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Adaptive team player

Fashion knowledge

Opening/closing procedures

Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.

Promoted to full time after 6

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

months of employment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Reporting

Maintained status reports to provide management with updated information for client projects.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Planning

Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.

Ensured staff was equipped with all necessary supplies and collateral for long distance travel.

Experience

11/29/2012 12:00:00 AM

Retail

Expressed appreciation and invited customers to return to the store.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Worked as a team member performing cashier duties, product assistance and cleaning.

Successfully interacted with customers and retail buyers to expedite orders.

Assisted customers with store and product complaints.

Guaranteed positive customer experiences and resolved all customer complaints.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

April 2012 to Current

Primerica Financial Services Killeen, TX

Insurance Agent

I hire and expand my business.

I am licensed in Life Insurance and other financial areas.

My main objective is to help families become debt free.

September 2011 to November 2011

Aldi Inc Watertown, NY

Cashier/Clerk

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Worked as a team member performing cashier duties, product assistance and cleaning.

Expressed appreciation and invited customers to return to the store.

Managed quality communication, customer support and product representation for each client.

Successfully interacted with customers and retail buyers to expedite orders.

Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Stocked and rotated inventory regularly.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Organized the store by returning all merchandise to its proper place.

Replenished merchandise shelves with items from the stockroom.

Processed merchandise returns and exchanges.

April 2008 to July 2011

Healthcare Waste Solutions Oneonta, NY

Office Clerk

I worked in the office signing, seperating and filing manifests.

I also helped in transportation getting files in order and seperating transportation records.

I helped the plant supervisor catch up Autoclaves and file them.

I kept tallies and records of all weight of the waste that passed through the facility.

I scanned all Manifests into Tower.

I worked with Logistics.

Created new processes and systems for increasing customer service satisfaction.

Provided support for CEO and sales team in managing operation work flow.

Successfully established effective systems for record retention by creating database for daily correspondence tracking.

Standardized department filing system to increase efficiency.

Improved communication efficiency as primary liaison between departments, clients and vendors.

Managed incoming and outgoing calls for busy healthcare waste office.

Computed, recorded, and proofread data, records and reports.

Calculated, prepared, and issued bills, invoices and account statements according to established procedures.

Reconciled and reported discrepancies found in records.

Communicated with customers, employees and other individuals to answer questions and explain information.

November 2007 to February 2008

Bank Teller Sidney Federal Credit Union Oneonta, NY

Banking

Opened new customer accounts, including checking, savings and lines of credit.

Processed cash withdrawals.

Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Examined checks for identification and endorsement.

Entered member transaction data into the online banking software.Reported daily averages and shortages to the operations department.

Maintained confidentiality of bank records and client information.

Directed specific questions to appropriate branch personnel.

Delivered prompt, accurate and excellent customer service.

February 2007 to February 2008

Bassett Healthcare Cooperstown, NY

Nursing Unit Clerk

Healthcare Services.

Enter orders into Meditech.

Answer phones.

PSI tracking.

transported patients to X-ray or CT and made up beds.

Print out medication lists.

Developed and maintained effective relationships through effective and timely communication.

Recorded and filed patient data and medical records.

Carefully reviewed medical records for accuracy and completion as required by insurance companies.

Strictly followed all federal and state guidelines for release of information.

Directed patient flow during practice hours, minimizing patient wait time.

Arranged and assisted with hospital admissions.

Maintained an organized logging system for tracking test results.

Scheduled patient appointments.

Provided administrative support for three physicians.

Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information

.Escorted patients to examination rooms and prepared them for physician exams.

August 1994 to May 2006

NYS Department Of Corrections Various, NY

CORRECTION OFFICER

Government and Military.

Maintained supplies and kept an inventory of them.

Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.

Responded quickly to medical emergencies, and fire alarms.

Answered alarms and investigated disturbances.

Checked passes and credentials of persons seeking to enter the property.

Continuously monitored security cameras and fire, building and alarm systems.

Assisted in restraining violent and unruly inmates.Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.Safely transported inmates to and from work sites.Maintained records and logs of man hours, materials and equipment used.Conducted internal security checks and distributed meals.Continually monitored dormitories for inappropriate activity.Supervised the meal distribution and observed inmates during meals.Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.

Supervised inmates during meals, visits, recreation, telephone calls and shower time.

Signed in all visitors and completed appropriate visitation log forms.

Received property from incoming inmates, provided receipts and inspected items for contraband.

Routinely reviewed housing assignments and reassigned inmates when needed.

Informed inmates and visitors of rules, safety and security procedures and responsibilities.

Maintained communications with all other areas of the facility at all times.

Maintained daily logs of shift activity.

Escorted prisoners to court appearances in a timely fashion.

Instructed inmates on work details and transported them to work sites.

Enforced resident behavior management system and wrote incident reports for infractions.

Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.

Maintained correct physical head count at all times.

Attended regular trainings and maintained appropriate certifications.

October 1990 to February 2003

US ARMY Rochester, NY

SUPPLY SPECIALIST

Government and Military.

I worked in numerous units.

Maintained and ordered supplies for the unit and headquarters.

Maintained accurate records of all inventory on site.

I answered phones, faxed and filed.

I prepared records, inventory and area for annual accreditations and inspections.

Customer service.

Education

1991 Storage and Handling Specialist Fort Lee, VA

Supplies

Professional Affiliations

Family Readiness Group

American Legion

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