Quality Assurance Manager

Robert Buckley

Email: abpygc@r.postjobfree.com

Address: **** ******* **** **

City: Arlington

State: TX

Zip: 76017

Country: USA

Phone: 817-***-****

Skill Level: Experienced

Salary Range: $85,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

BOB BUCKLEY

5423 Whisper Glen Drive, Arlington, TX 76017

817-***-**** (home) or 817-***-**** (cell) Email abpygc@r.postjobfree.com

I have a broad Information Systems background in Business Analysis,

Requirements Gathering, Quality Assurance and successfully completing

large and medium sized projects.

SKILLS

Business Analysis - Requirements Definition - Facilitator - Quality Assurance

- Agile - Waterfall - SDLC - Diplomacy - Mentor - Analytical - Supervisory -

Process Mapping - QA - UAT - JIRA- SharePoint - MS Excel, PowerPoint, Project, Visio, Word, QMF,

Blueprint, Six Sigma Green Belt, Team Player, Problem Solver, Written and

Verbal Communications, Work Independently

PROFESSIONAL EXPERIENCE

BUSINESS ANALYST (Contractor The Judge Group) for Citi

April 2012 - September 2012

Following PMO methodologies develop requirements for default business -

including Loss Mitigation, Back End and Front End Collections, REO,

Compliance, and Foreclosure. Collaborate with the business customer and

domestic and off-shore IT architects and developers. Facilitate requirement

gathering sessions, document requirements and assist in Quality Assurance.

SENIOR BUSINESS SYSTEMS ANALYST CORELOGIC

October 2003 - March 2012 Westlake, TX

Following PMO methodologies develop requirements for Agile, Iterative and Waterfall projects to improve efficiencies in the tax processing service centers. Collaborate with the business customer and domestic and off-shore IT architects and developers. Facilitate requirement gathering sessions, document requirements and manage Quality Assurance and User Acceptance Testing.

* Have served as lead BSA on Large ($2m), Medium ($500,000+) and Small ($100,000 or less) projects.

* Successfully completed an 18 month project to merge two search systems (used to identify property information on new loans) into one application and one interface.

* Successfully completed a new application for a client which was used to identify loans where the collateral was in jeopardy prior to going to a Tax Sale.

SENIOR BUSINESS SYSTEMS ANALYST TRANS AMERICA REAL ESTATE TAX SERVICES

June 1994 - October 2003 Dallas, TX

I worked with the Project Management group and the business to define scope and requirements for improvements in efficiencies and productivity through changes and additions to various information management systems. I coordinated QA (Quality Assurance) and UAT (User Acceptance Testing) through implementation.

* Assisted business in analysis of current processes to develop improvements.

* Worked with the business and IT to gather requirements. Present the requirements to the stakeholders and IT for approval. Also monitored and assisted in the QA and UAT.

* Facilitated JAD and JAR sessions to gather requirements and design details.

* Served with a team of BSAs to develop a new front end loan boarding process and an automatic search process to put Taxer Ids and Tax Ids on new loans without human intervention.

* Developed a new GUI interface for the search process to replace the existing green screen interface with a number of improvements to help automate the largely manual process.

* Conducted a Joint Application Requirements (JAR) for a large project - Search Work Automated Processing (SWAP) - which was used to allow field personnel to load Taxer ID/Tax ID (Real Estate Taxers) information gathered at the Taxer location and then uploaded each day to new loans.

* Supported the new SWAP process through implementation and production for two years for 200 field personnel.

VICE PRESIDENT OPERATIONS GRG TECHNOLOGIES

1990 - 1993 Malvern, PA

I ran the production operations for this manufacturing company started by myself and two partners. Decorative and Ornamental shapes were made using Gypsum, Cement, or Fiber Reinforced Plastic (FRP) for government buildings, museums, casinos, and even some houses.

* Directly supervised production personnel and mold makers.

* Other duties included hands on assistance in mold making, personally delivering product to Clients, and Client visits to investigate complaints or gather information to make bids on new contracts.

GENERAL MANAGER SWINDRESS BOND

1987 - 1990 Pittsburg, PA

I was General Manager of a specialty building products company. Built a national sales force (38 Manufacturers Representative agencies), generated product literature and managed the production operations.

* Increased sales by 30% in the first three years.

* Introduced Just in Time (JIT) inventory and manufacturing controls achieving a 50% reduction in raw material inventories and a 65% reduction in finished goods inventories.

* Sold business (assets and technology) successfully and profitably four years after acquisition.

PLANT GENERAL FOREMAN NATIONAL CAN

1981 - 1987 Minneapolis, MN

Managed all production, quality, and industrial relations (with Steelworkers Union) functions. Started as a management trainee and through successive promotions reached the position of Plant General Foreman.

* Brought a two (2) piece metal container facility (operating for 10 years at a loss) to profitability within the first year.

* Doubled production efficiencies, cut scrap rates in half, reduced headcount by10% and reduced customer complaints by 80%.

* Reduced absentee rate (from 7.2% to 1.7%), lost time accident frequency rate (8.7% to 0) and Workman`s Compensation (self insured) reserves (by $400,000+).

* Substantially improved management/union relations and communications.

EDUCATION

Bachelor of Arts - Rockford College, Rockford IL

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