Customer Service Quality Assurance
Resume:
Emily G Stewart
Email: abpyd8@r.postjobfree.com
Address:
City: Evansville
State: IN
Zip: 47720
Country: USA
Phone: 812-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
My objective is to obtain a position with a company such as yours where I can maximize my management skills, quality assurance, program development, and training experience. As well as customer service management where my experience can be utilized to improve customer satisfaction.
Core Competencies:
-Exceptional Leadership abilities
- Work well in stressful situations
-Detail oriented and organized
-Dependable and Optimistic
-Customer Service Oriented
-Fast Learner Excellent Communication Skills
Educational Background:
High School Dipolma from Roosevelt Junior / Senior High School, Lubbock TX 1/2001 to 5/1994 (General Studies)
High School Dipolma from Ivy Tech State College, Lubbock TX 1/2001 to 11/2012
Job History / Details:
Summary
Objective: To Obtain a position with a company such as yours where I can maximize my management skills, quality assurance, program development, and training experience. As well as customer service management where my experience can be utilized to improve customer satisfaction. Core Competencies: Exceptional Leadership Ability Works well in stressful situations Detail oriented and organized Dependable and Optimistic Customer Service Oriented Fast Learner Excellent Communication Skills.
Highlights
Microsoft Office proficiency
Excel spreadsheets
Meticulous attention to detail
Results-oriented
Self-directed
Professional and mature
Strong problem solver
Resourceful
Dedicated team player
Strong interpersonal skills
Medical terminology
Schedule management
Self-starter
Billing and coding
Insurance eligibility verifications
Understands grammar
Accomplishments
Coordinated all department functions for team of 3 employees.
Education
1994 Roosevelt Junior / Senior High School Lubbock, TX
High School Diploma General Studies
Ivy Tech State College Evansville, IN
Interior Design / Paralegal
Coursework in Administrative Technology
Office Administration coursework
Experience
December 2010 to 11/28/2012 12:00:00 AM
United Parcel Services UPS Clarksville, IN
Driver / Helper
Seasonal position assisting drivers in delivering customer packages.
May 2011 to September 2012
Up N Smoke Evansville, IN
Owner/Operator
Responsible for daily operations
Maintain and record all inventory
All accounting and bookkeeping and scheduling
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Designed electronic file systems and maintained electronic and paper files.
Managed all administrative and managerial duties.
January 2009 to March 2011
Lifetouch National School Studios New Albany, IN
Photographer
Responsible for the photography of the children at local area schools and daycare/preschool centers.
Maintained relationships with center leaderships to ensure their overall satisfaction.
Coordinated programs with the office.
Responsible for providing a great client experience.
Set up and tore down photography equipment in schools throughout Indiana and Kentucky and verified that all equipment is functioned properly.
Ensured that all children have bright smiles for their portraits.
Assisted in day to day operations.
Other duties as assigned.
January 2005 to July 2009
Mary Kay Evansville, IN
Mary Kay Sales Representative
Wrote reports and correspondence from dictation and handwritten notes.
Planned meetings and prepared conference rooms.
Received and screened a high volume of internal and external communications, including email and mail.
February 2008 to October 2008
Learning Institute Louisville, KY
Admissions Agent / Recruiter
Interviewed potential students and enrolling prospects with desire to learn about higher education in the HVACR field.
Facilitated the student recruitment process through high volume phone contact and in person interviews.
Assisted prospects throughout the entire enrollment process to get them academically eligible for the school, from a job placement perspective and financially.
Other duties as assigned.
January 2005 to September 2006
Albion Fellows Bacon Center Evansville, IN
Crisis Intervention Counselor
Counseled clients in eliminating domestic and sexual violence through advocacy, support services and collaborative partnerships.
Assessed clients for shelter program and provide a variety of services for victims and their children.
Provided clients with referrals and emotional support.
Assisted clients with their medical needs.
Logged medication intake, filing, operated multi-line phone system, oversaw and supervised shelter and day-to-day operations.
Other duties as assigned.
October 2001 to November 2004
Walgreen's Pharmacy Evansville, IN
Certified Pharmacy Technician
Worked under the supervision of a pharmacist.
Performed data entry, patient/provider review and resolutions of third party exceptions.
Assisted pharmacist(s) in filling prescriptions, as well as helped patients and medical staff over the phone and in person.
Answered multi-line phone systems.
Managed pharmacy inventory and production.
September 1998 to October 2001
Sandleben's Pharmacy Evansville, IN
Pharmacy Technician
Performed data entry.
Multi-line phone system operation.
Operated QS1 computer system.
Filed and processed insurance and billing claims.
Assisted pharmacist in filling prescriptions.
Ensured that customers were satisfied and had exceptional quality care.
Other duties as assigned.
Contact this candidate