Paul Addington

Email: abpycs@r.postjobfree.com

Address:

City: Clearwater

State: FL

Zip: 33756

Country: USA

Phone: 502-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Entrepreneurial Business Owner with extensive experience researching, developing and implementing dynamic Strategic plans.

Educational Background:

High School Dipolma from University of Louisville, Louisville KY 1/2001 to 5/1995 (Business Administration)

High School Dipolma from University of Louisville, Louisville KY 1/2001 to 11/2012

High School Dipolma from Discover Leadership Training, Louisville KY 1/2001 to 11/2012

Job History / Details:

Executive Profile

Entrepreneurial Business Owner with extensive experience researching, developing and implementing dynamic Strategic plans.

Skill Highlights

Strategic planning

Business recovery and sustainability

Complex problem solving

Business performance improvement

Financial modeling

Sales and marketing

Operations management

Change management

New Venture Creation

Core Accomplishments

Leadership

Served as key contributing member to Corporate Leadership team.

Identified Business Unit KPI's and developed weekly reporting structure

Identified labor cost and productivity issues through P&L analysis

Reduced staffing by 20 percentage over 18 month period.

Analyzed administrative and technical staff payroll and returned all job descriptions to "market" rates reducing payroll by 15 percentage

Created and implemented performance based pay structure for all employees, increasing productivity by 20 percentage .

Communicated the need to change business focus to sustain company's viability to all employees resulting in a focus on completed sales rather than completed work units.

Initiated project to streamline financial reporting process resulting in 10 day reduction in time required to produce P&L's.

Analyzed and approved formation of auto glass replacement company resulting in $360 thousand annually in new revenue.

Analyzed and developed business plan for new collision shop resulting in $500 thousand annually in new revenue.

Analyzed and authorized formation of new marine dealership resulting in $400 thousand annually in new revenues.

Negotiated with State Legislators and Insurance Industry lobbyists to pass legislation to increase customer's awareness of their right to choose their collision repairer.

Professional Experience

June 2010 to 11/26/2012 12:00:00 AM

St. Matthews Imports Louisville, Kentucky

Leadership Team

Accountable for $12 million in sales including overall customer satisfaction.

Full P&L accountability

Reorganized "independent contractor" structure into team structure.

Created new revenue streams through researching and evaluating complementary services.

Initiated culture change through ongoing communication, reward structure, and strategic staffing reductions.

Coached department managers in leading teams.

Mediated conflict between managers and direct reports during implementation of re-structuring.

Developed integrated payroll spreadsheets to track KPI's across multiple departments.

11/26/2012 12:00:00 AM

September 2006 to May 2010

St. Matthews Imports Louisville, Kentucky

Business Development Manager

Researched, Developed, Implemented Strategic Growth Plan.

Recognized collision industry trend towards reduced margins due to competitive pressures.

Identified auto glass replacement and marine/RV repair as targets for diversification and growth.

Re-instated direct selling to insurance agents and claims offices resulting in recapturing agent referrals.

Evaluated and selected outside marketing agency resulting in a focused branding strategy earning "Best Repair Shop" awards for 3 out of 4 years.

Spearheaded the opening of a new collision store in Elizabethtown, Kentucky.

Elected President Automotive Service Counsel of Kentucky.

January 2005 to August 2006

St. Matthews Imports Louisville, Kentucky

Collision Production Manager

Managed team of fifteen of collision repair professionals.

Increased profits by developing, initiating, and managing "first time right" program.

Increased customer satisfaction by motivating technicians to consistently deliver quality repairs.

Evaluated collision technician performance and communicated areas needed of growth.

Instituted streamlined operating procedures to reduce cycle times for repairs.

October 2001 to January 2005

St. Matthews Imports Louisville, Kentucky

Outside Sales Representative

Created Sales Rep position for St.Matthews Imports

Identified top 100 insurance agents in market.

Established relationships with key decision makers in each office.

Provided personal complaint resolution to agent's clients when needed.

Developed competitive market knowledge through agent relationships

Increased agent referrals to collision shops by an average of 40 percentage .

April 2000 to October 2001

ServiceLight, LLC Louisville, Kentucky

Director of Marketing

Manage and coordinate all marketing, advertising and promotional staff and activities

conduct market research to determine market requirements for existing and future products

Analyzed customer research, current market conditions and competitor information develop and implement marketing plans and projects for new services

Manage the productivity of the marketing plans and projects

Monitor, review and report on all marketing activity and results

Determine and manage the marketing budget

Deliver marketing activity within agreed budget

Develop pricing strategy

Negotiate pricing with media vendors.

November 1995 to October 2001

St. Matthews Imports Louisville, Kentucky

Service Writer

Greeted each customer (by name) to begin and grow a relationship to build trust and reliance in the service department.

Communicate with service customers through appropriate questioning to determine the nature of their mechanical problems.

Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed.

Gather accurate customer and vehicle data.

Test drive the vehicle with the customer if there is any question regarding the nature of the problem, Schedule appointments customer appointments in a manner that anyone can satisfy the customer in the event I was not present.

Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus.

Handle minor customer complaints and misunderstandings.

Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and do.

November 1996 to March 2000

St. Mathews Imports Louisville, Kentucky

Service Writer

Greeted each customer (by name) to begin and grow a relationship to build trust and reliance in the service department.

Communicate with service customers through appropriate questioning to determine the nature of their mechanical problems.

Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed.

Gather accurate customer and vehicle data.

Test drive the vehicle with the customer if there is any question regarding the nature of the problem, Schedule appointments customer appointments in a manner that anyone can satisfy the customer in the event I was not present.

Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus.

Handle minor customer complaints and misunderstandings.

Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and do.

July 1995 to November 1996

Onsite Waste Management Nashville, Tennessee

Account Representative

Research market to identify all possible potential customers Create strategic sales plan for Nashville market introduction Qualify and prioritize potential customers within strategic sales plan Perform cold calls at customer's location to introduce myself and the company/concept.

Gain permission for regular return visits to build relationships and perform waste stream cost audit.

Identify decision maker and their primary concerns during visits.

Complete waste stream audit, prepare analysis and presentation Schedule and present findings to decision maker (New Car Dealers/Shop Owners) Introduced waste stream minimization to all auto dealers in the Nashville Market and converted two New Car Dealerships to Onsite Clients.

TransFinancial Bank (Sales Trainer/Business Plan Development).

July 1995 to November 1995

TransFinancial Bowling Green, Kentucky

Sales Trainer

Schedule and deliver feature/benefit sales training to branch personnel.

Research, analyze, and formulate strategic business plan to spin off Human Development Department as a stand-alone business.

May 1992 to October 1992

St. Matthews Imports Louisville, Kentucky

Parts Counterman

Located parts required to complete maintenance services and repairs being performed in the automotive service department.

Applied matrix pricing strategy to sourced and inventoried parts.

Assisted in monthly parts inventory valuation.

Assisted in inventory analysis to determine parts to put in stock and remove from stock based on inventory turn criteria.

January 1990 to May 1992

University of Louisville Louisville, Kentucky

Student

Returned to The University of Louisville to complete Bachelors of Science in Business Administration, majoring in Marketing.

January 1989 to December 1989

St. Matthews Imports Louisville, Kentucky

Collision Parts Manager

Pre-planned parts ordering ahead of vehicle repair date to coordinate arrival of parts order with arrival of vehicle for repairs.

Responsible for sourcing quality parts at competitive price, verifying actual price matched quotes, compared received parts to vehicle to verify all parts needed were on hand to begin repairs, expedited supplemental parts to ensure production of repairs was not interrupted or delayed.

Created and implemented parts storage and check-in procedures to ensure zero damage to on-hand parts.

Reconciled parts billed to parts received to protect profits margins.

Ordered and maintained inventory of all repair materials required based on usage rates to ensure zero outages while maintaining inventory investment at the lowest dollar amount feasible.

June 1986 to December 1988

St. Matthews Imports Louisville, Kentucky

Body Shop Helper

Assisted Frame technicians with disassembly and re-assembly of vehicles during the collision repair process.

Learned uni-body repair theory and application, metal straightening theory and application, surface preparation theory and application, and coatings application techniques.

Education

1995 University of Louisville Louisville, Kentucky

MBA Business Administration

3.96 GPA

Graduated with Honors

1991 University of Louisville Louisville, Kentucky

Bachelor of Science Marketing

3.96 GPA

Graduated with Honors

Discover Leadership Training Houston, Texas

Discover Leadership Training boldly provides the most impactive, sustainable and challenging leadership training solutions in the world. We enthusiastically inspire each member of the team to accept personal responsibility for their team's success.

As a high-performance team we will live by the following guiding principles:

We accept personal responsibility for the growth of our company knowing profitability is essential to our ongoing success.

We embody commitment and accept personal responsibility for the vision.

We embrace diversity and maintain a foundation of trust .

We create an environment of accountability through awareness, confrontation and honesty.

We are outcome focused and accept personal responsibility to be the CEO (Chief Example Officer).

We accept personal responsibility to demonstrate professionalism and go beyond excellence in our professional and personal lives.

We take action now to live life boldly and on purpose, making each moment count and making it count big.

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