Project Manager Customer Service
Resume:
Title:Special Project Consultant
***************@***.***
Document
Source below
NAME:,
ADDRESS:
ADDRESS2:
CITY:
STATE: NV
ZIP:
CANDIDATE ID: 2870753
US CITIZENSHIP:
EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: No -
JOB WANTED:
RATE NEEDED:
TELEPHONE: 775-***-****
EMAIL: charles.randall@my
HOMEPAGE:
HOTTEST SKILLS: product, engineer, programming, communication, database, dbase, netware,
novell, sale, accounting, microsoft, network design, programmer, financial, lease,
autocad, ethernet, foxpro, information technology, is manager
REVISION: 08-SEP-02
RESUME:
29764 CHARLES RANDALL 2190 Ox Circle
Carson City, NV 89704 775-***-**** charles.randall@my CHARLES W. RANDALL
NETWORKING SYSTEMS MANAGER, ADMINISTRATOR, ENGINEER / ARCHITECT
***************@***.***
2190 Ox Circle
Carson City, Nevada 89704
Home
Cellular
SUMMARY:
An experienced, motivated individual with a strong work ethic who enjoys
rising to the challenges presented by changing technologies. A self-starter
with proven skills in management, customer service, networking hardware,
software,and applications, technical support and advanced troubleshooting.
Proven track record of experience serving the computing needs of businesses
locally,nationally and internationally.
OBJECTIVE:
To obtain a challenging career position in the field of computer business
systems and technologies, including administration, project management and
development; network systems engineering, and customer service.
EDUCATION:
Bachelor of Science
- Electrical Engineering.
University of Nevada,
Reno, NV
(In Process. Working towards and Advanced Degree
in Mathematics.)
Associate of Science
- Electronics Technology.
Western Nevada Community College,
Carson City, NV
Summa Cum Laude Graduate, 4.00 GPA.
Novell Certified NetWare Engineer
NetWare 3.x, Netware 4.x, Netware 5.x
Novell, Inc
., Provo, UT
Microsoft Active Directory (Windows 2000)
Sacramento, CA
WORK EXPERIENCE:
Special Project Consultant, State of Nevada,
Dept. of Information Technology, Carson City, NV March 2000 to Present
Responsible for Design of Windows 2000 Server Active Directory Structure prior
to implementing Windows 2000 Server Rollout on a State-Wide Scale.
Senior Network Analyst / Senior Project Manager
Harley-Davidson Financial Services, Inc
., Carson City, NV
Eaglemark Financial Services, Inc
., Carson City, NV May 1998 to January 2000
Responsible for the overall Core Network Backbone operations of the Eaglemark
- Carson City Campus under the direction of the IS Technical Manager. Working
on Special Projects as required to support Operational Business Units.
Frequent
Interaction with Vendors, other Eaglemark IS Site Managers, and Company wide
WAN and LAN operational issues. Identification and resolution of high level
technical and operational issues. Direct involvement with Senior Operational
Staff to assist in advanced problem solving, planning and implementation of
solutions involving the strategic use of emerging technologies.
Senior Project Manager / Field Service Engineer / Customer Services
Cubix Corporation, Carson City, NV April 1997 to May 1998
Responsible for major installations, troubleshooting and technical support
nationally and internationally for a computer systems hardware manufacturer.
Instrumental in designing and implementing high level technical training for
in-house staff as well as re-seller and end-user training programs. Skilled in
high level systems integration planning and implementation. Experience with a
wide range of third party networking and communications products, including
routers, hubs, switches and modems. Involved in new hardware and software
product development and testing and pre-release training and support. I worked
for an extended period of time as the Interim IS Manager, (supervising four
programmers.) I stabilized and upgraded the network software and hardware
infrastructure. I was directly responsible for maintaining and modifying the
Manufacturing database program on Microsoft SQL Server and the in-house
Integrated Accounting, Production, Customer, Shipping and Customer Service
database application using the Dataflex programming tools to modify an
existing application. I was involved with working on establishing the
specifications for an enhanced application that would add ODBC compliance to
the existing program. I also served as the de facto Assistant Manager for the
Customer Service Department.
Business Unit Manager for Networking and Connectivity (Corporate Level)
Jeraisy Computer & Communication Services, Riyadh, KSA Sept 95 to Apr 1997
Responsible for overseeing Kingdom-wide sales, implementation and support of
all Networking Products, Projects and Personnel. Conducted contractual
negotiations with Lucent, FORE Systems, Accton Networks, Stratacom, StorageTek
and others. Was directly responsible for the establishment of the Saudi
Arabian
office for Cabletron Systems. Directly responsible for all facets of projects
for the Saudi British Bank, the Saudi Ministry of Foreign Affairs, the Saudi
Arabian Chambers of Commerce, Budget Rental Car, and all networking projects
for Saudi ARAMCO, including the Dhahran Hospital Networking Project. As a
further responsibility I was appointed to have Direct Oversight responsibility
for the Customer Service DepartmentS and Personnel Kingdom-Wide. Implemented a
major corporate restructure of Networking Staff and Product Offerings.
Designed, wrote and Implemented a multi-user Database program for Sales, Quote
and Commissions that involved the incorporation of a Three-Dimensional wage
package matrix developed specifically for the needs of the company.
Senior Project Manager / Field Service Engineer
Cubix Corporation, Carson City, NVJune 1993 to Aug. 1995.
Responsible for major installations, troubleshooting and technical support
nationally and internationally for a computer systems hardware manufacturer.
Instrumental in designing and implementing high level technical training for
in-house staff as well as re-seller and end-user training programs. Skilled in
high level systems integration planning and implementation. Experience with a
wide range of third party networking and communications products, including
routers, hubs, switches and modems. Involved in new product development and
testing and pre-release training and support.
Government Account Executive / Senior Project Manager
ComputerLand, Reno, NVJan 1993 to June 1993.
Responsible for government sales, bids and contracts to supply computers,
printers and communications products to the State of Nevada. Provided direct
technical support for Novell network systems and Cubix hardware platforms in a
technical role. Participated in network design and implementation for various
state government agencies and multiple private businesses.
Network Consultant / Project Engineer
MicroNet Technologies, Carson City, NVApril 1992 to Jan 1993.
Responsible for network design, sales and installation for local businesses
and various state agencies. Provided technical support, service and repair of
computer products and peripherals. Responsibility for the installation and
integration of a wide range of application software products. (Note that this
position reported directly to the present Eaglemark IS Technical Services
Manager
.)
Systems Analyst / Acting Director of Computing
Western Nevada Community College, Carson City, NV May 1989 to Jan 1992.
Responsible for both Administrative and Academic computing support for the
Community College. Designed, purchased and installed multiple Novell 2.x and
3.x networks for classrooms, labs and administrative departments. Specified
and purchased all computers, printers and peripherals for the college.
Directly
responsible for All application software evaluation, purchasing, licensing,
support and administration. I designed, implemented and maintained a
multi-user
dBase DOS/Windows program for course submission and student registration using
a
4GL-database language. Direct oversight for the Community College portion of
the
University and Community College System's transition from a LAN based Student
and Course registration systems to an IBM 3090 based Student and Course
registration systems. Direct involvement in the setup and operations of the
Broadband, Ethernet, Arcnet and SNA connectivity between multiple classrooms,
buildings and campuses.
Electronics, AutoCad, Programming and Math Instructor
WNCC Occupational Education
ProgramMay 1989 to Jan 1993.
Responsible for teaching college level credit courses in electronics,
mathematics, programming and computer aided drafting . Evaluated and selected
the course text-books, prepared and delivered course lectures. Prepared and
gave examinations to test students knowledge and comprehension of the subject.
Work performed under the guidelines and structure of the University and
Community College System of Nevada. Worked with ASSEMBLY, BASIC, PASCAL and C
programming languages as well as 4GL database programming.
Computer Programmer / User / Business Owner
Service Oriented Businesses since 1980.
Purchased, installed and used various computer products and peripherals for
record keeping and accounting for personally owned businesses (Trucking, Food
and Beverage, Real Estate and Computer Solutions Integration.) Wrote my own
programs for tracking company income and expenditures, tax preparation and
statistical trending.
STRENGTHS:
A dedication to continuing education in the computing field and a strong
desire
to remain on the cutting edge of emerging hardware and software technology.
An understanding of the operation of the individual components of computer
systems and business processes and how they integrate together to form
sophisticated systems.
Strong verbal and written communications skills, with proven abilities in
customer service, management and instructional training. A self-motivated
individual who is also a team player.
Experience in Network Administration, troubleshooting and advanced programming
in a multi-user environment. Installation and integration of computer hardware
into various network environments.
Previous background in Business Accounting, Law, Math and Communications prior
to joining the U.S. Military.
Exposure to a Variety of Operating Systems and Programs ranging from
CPM, TurboDOS, Dr-DOS, MS-DOS, UNIX, DOS, OS/2, OS/400 and WordStar, VI,
WordPerfect, Word, dBase II, dBase III, dBase IV, Access, FoxPro, Excel,
Lotus, SuperCalc, VisiCalc, Windows 3.xx, WFWG 3.11 Citrix, Win 95, Win 98,
Winnt and Windows 2000.
Contact this candidate