Customer Service High School

WENDY L PETERSEN

Email: ********@**************.***

Address:

City: Danville

State: IA

Zip: 52623

Country: USA

Phone: 319-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Friendly Customer Service Specialist with can-do attitude and willingness to help at all times.

Educational Background:

High School Dipolma from Institute of Cosmetology Arts, Burlington IA 1/2001 to 8/1987 (Cosmetology)

High School Dipolma from Southeastern Community College, Burlington IA 1/2001 to 11/2012

Job History / Details:

Summary

Friendly Customer Service Specialist with can-do attitude and willingness to help at all times.

Highlights

Client relations specialist

Conflict resolution techniques

Meticulous attention to detail

Training and development

Deadline-oriented

Have developed a strong rapport with Doctor's, Dentist's and Pharmacy's.

Scheduling

Skilled multi-tasker

Focused on customer satisfaction

Working with different computer databases

Assisted many different people with various disabilities.

Accomplishments

I received a review from my current supervisor recently and she said that I was a very caring and compassionate person and very meticulous about my work. She said that I was a team player and was someone that she could count on to help whenever needed.

Experience

June 2007 to Current

Heritage Medical Supplies & Equipment Burlington, Iowa

DME SPECIALIST

I answered phones, took orders from patients and then entered them in our computer system to be sent to our warehouse to be delivered.

Measured and fit patients with compression garments.

Took orders from the wound clinic, entered in their orders and hand delivered them to the patients.

Fit patients with assorted braces and heavy equipment such as; wheelchairs, walkers, canes, and lift chairs.

Created training manuals targeted at resolving even the most difficult customer issues.

Developed rapport with the customer base by handling difficult issues with professionalism.

Resolved customer questions, issues and complaints.

June 1997 to August 2012

Sherry's Country Curl Danville, IA.

Cosmetologist

Have had a license for 23 years.

I was self employed (rented a chair) and managed my own bookwork.

Set up my own retail and did a monthly inventory.

April 2003 to July 2007

Kirk Massner's Dentistry Burlington, Iowa

Dental Assistant

Assisted the dentist with every other appointment.

Set up molds for crowns, bridges and dentures.

Answered phones and set up appointments for the Dentist.

Entered in insurance payments into the computer.

Did an nightly balance, set up a deposit and delivered it to the bank.

Set up each room with medical trays before each patient was set to come in for their appointment.

Stocked rooms each night before leaving.

Education

June 2007 Institute of Cosmetology Arts Burlington, IA.

Associate of Arts Cosmetology

I attended classes and took my Cosmetology Boards in Des Moines. I received my Cosmetology License in 1990.

Aug. 1987 Southeastern Community College Burlington, IA.

Clerical Program Clerical/ Secretarial

Coursework in Marketing, Business Management and Communications

References

Sherry Drinkall, Owner

Sherry's Country Curl

Salon: 319-***-****

(former co-worker)

Kirk Massner, Owner/ Dentist

Kirk Massner's Dentistry

Office: 319-***-****

(former employer)

Anita Smith, Co-Worker

I worked with her at the Dental office and at Heritage Medical.

Cell : 319-***-****

(former co-worker)

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