John D. Morris

Email: abpyc5@r.postjobfree.com

Address:

City: Summerville

State: SC

Zip: 29483

Country: USA

Phone: 843-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Innovative Manager in the Medical Capital Equipment Market. A flexible leader with over 20 years experience in ever-increasing roles of responsibility. A Strong track record in team development, lean initiatives, and profit generation. A creative/ independent member of the management team that brings ideas and solutions to the table.

Educational Background:

High School Dipolma from Western International, AZ 1/2001 to 4/2007 (Buisness)

Job History / Details:

Executive Summary

Innovative Manager in the Medical Capital Equipment Market. A flexible leader with over 20 years experience in ever-increasing roles of responsibility. A Strong track record in team development, lean initiatives, and profit generation. A creative/ independent member of the management team that brings ideas and solutions to the table.

Core Qualifications

Creation of Service Offerings

Labor Rate implementation

Product Upgrade Initiatives

CRM Development

P&L Creation/ Adherence

Compensation Plan Development

Change management

RFP/ Contract Administration

Field Procedure Initiatives

Employee Development

Employee Skills Training

ISO 13485 Adherence

FDA Adherence

Cross-functional team management

Professional Experience

August 2009 to Current

TRUMPF Medical Systems Inc Charleston, SC

Manager of Technical Service

Currently managing an ever growing department of Field Service Professionals and product dealers encompassing all of North America. I am currently part of the Global Service committee responsible for the overall direction and growth of Technical Service as a product.

Expanded Service team from 6 to 15 employees

Reduced dependence on third party resulting in >400K in budget reductions

Increased revenue streams and reduced overall burden in order to take the department from -$500K to its first profitable quarters

Established the US office as the first "out of Germany" training center. Implemented bi-annual training for both North and South American partners

Created "for pay" customer training programs, service programs, and product upgrades for increased revenue streams

Instituted/ created departmental and tech level P&L

Implemented a GPS based dispatching system for increased visibility and improve overall dispatching performance

Responsible for RFP evaluation per project, setting of installation costs, and out-of-warranty billable rates

Tasked with aiding in the support of B2B relationships to include service model creation at the partner level

Aid in the development of new products to include market strategy and launch.

Currently involved with CRM development and implementation

Additional duties include: Manage in-house repair, spare parts depot, trial return inspection, product refurbishment, specialty product consultant. Prepared team for ISO 13485 initial audit with exemplary performance. Administratively I created the departmental job descriptions, compensation plans, territory adherence, and departmental expansion justification reports.

April 2007 to July 2009

BERCHTOLD Corporation Charleston, SC

Area Manager of Technical Service

Responsible for all installation and service activities throughout the Midwest territory. Worked with Sales at the field level to secure new business and maintain existing customer base. Tasked with full P&L observance and revenue generation to include negotiating/ closing SLA's.

Increased revenues by 30 percentage each year

Increased profit margin by 50 percentage each year

Expanded technician base to 9 technicians and a Project Manager

Responsible for all recruiting and disciplinary functions

Created and implemented company's service CRM

Developed field team into future Area Manager's and Project Manager's. This allowed for fast implementation of replacement after departure.

Consistently exceeded all goals for revenue, margin, budget, and inventory

CRM development led to an automated system for Quality Dept notifications of all issues, auto-send of service reports to local Sales Consultant and the Customer, timesheet generation based on actual hours accumulated per report (accountability), and per activity expense reporting in order to maximize cost effective response. Created and released detailed CRM user manuals for all levels (Technician, Project Manager, Area Manager, Director, VP, CEO).

December 2005 to April 2007

BERCHTOLD Corporation Charleston, SC

Project Manager

Performed duties as Project Manager for a 20 state territory. Handled up to 25 projects simultaneously at all times. This was a newly created company position which I co-created and developed with management. The successful deployment of this concept has been expanded to 5 permanent Project Managers for the US.

Created roles and responsibilities for the Project Manager role

Exceeded project profitability goals by 20 percentage each year

Implemented cost tracking/ reporting systems in order to ensure per project performance tracking

Led project meetings with all levels of hospital management and construction elements

Attained the highest levels of customer satisfaction for all implemented projects

Assisted Sales with generating new business through the value of added attention to detail vs. competition

April 1993 to April 2005

BERCHTOLD Corporation Charleston, SC

Field Service Representative

Initially brought on to manage and service the companies highest profile account in Chicago (Northwestern Memorial). Consistently achieved the lowest levels of overtime in the company. Role expanded to cover Northern IL and IN, while still ensuring the same overall financial performance.

Aided in the development for a new product upgrade for Northwestern which expanded Nationwide. Product accounted for >250K revenue per year

Personally handled the Project Management for the Northwestern Outpatient Clinic expansion

Traveled extensively to support technicians in other areas across the US,

Successfully maintained inventory levels, exceeding all documentation requirements

Provided 24 response time for all accounts to ensure rapid repair and minimize OR down time

Completed all projects on-time and under budget. Northwestern Outpatient completed 50 percentage ahead of schedule and at 40 percentage of the anticipated cost.

August 1995 to March 2003

IBEW Local Union #716 Houston, TX

Journeyman Electrician

Installation and service for all types of commercial, industrial, and residential electrical applications. Held positions up to and including JW, Foreman, and Assistant General Foreman.

August 1987 to July 1993

US Navy

Operations Specialist 2nd Class

Education,

Western International University - International Business

Certifcates

Managing Multiple Projects

OSHA 10 hour safety

5 Year Electrical apprenticeship

Leadership development course

Extensive certified product certifications

Personal Activites

Currently enrolled in Rosetta Stone "German"

Avid reader of business and customer service books

Bike riding

Research into technological advances affecting service deliverables

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