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Customer Service Manager

Location:
Richmond, KY
Posted:
November 27, 2012

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Resume:

Bradley Hackney

Email: abpyby@r.postjobfree.com

Address: *** ***** ***** **

City: richmond

State: KY

Zip: 40475

Country: USA

Phone: 859-***-****

Skill Level: Management

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Dear Hiring Manager,

Please accept this letter and attached resume for your consideration. I am highly interested in the Human Resources position that is advertised from your posting. A combination of factors including; a variety of managerial and administrative titles held in the past, extensive customer service experience and an innate sense of adapting to an independent or team oriented environment, leads me to believe that I would be a prime candidate for the position being offered.

The positions that compose my employment history and formal education have exposed me to many key facets of running and working in a healthy, prospering business environment. In return it has made me knowledgeable in areas, but not limited to, retention, hiring, performance management, operations, employee relations, quality customer service and management. I have a vast knowledge of many HRIS systems including Oracle PeopleSoft, BrassRing, PeopleTrak, and KRONOS; As well many compliance systems such as DOT E-Driver, E-learning for Advance Haz-Mat, and Government Compliance. Prime examples of titles held at Loweaaas Inc. would validate the previous mentioned.

I am a conscientious professional, with an ability to communicate with both my co-workers and customers, efficiently and with a great team oriented attitude. Thus, I will prove to be an asset to your company. I can assure you that my work experience will help me achieve all goals expected of me.

If you would like more information or would like to schedule an interview, please contact me at 859-***-****. I can also be reached via E-mail at abpyby@r.postjobfree.com. Thank you for your time and consideration.

Sincerely,

Brad Hackney

Bradley Hackney

Po Box 1802 aaa Richmond, KY 40476 aaa 859-***-**** aaa abpyby@r.postjobfree.com

Human Resources Management

aaa Extensive background in HR management affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

aaa Demonstrative ethical professional practices, that Contributes to an environment that fosters effective working relationships, and effectively communicating principles and processes, self-awareness and awareness of others in the working relationships. With understanding the inter-dependence of workers and how the productivity of some workers affects the productivity (and rewards) of others.

HR Skills

Employment Law

FMLA/ADA/EEO/WC

WOTC Startup & Procedures

PeopleSoftA(R) (HRIS)

KRONOSA(R)

E-Driver Applications

Staff Recruitment & Retention

Employee Relations

Alternative Dispute Resolution (ADR)

Benefits Administration

Staffing Scheduling & Payroll

Government Supplier Compliance

Orientation

Training & Development

Performance Management

Organizational Development

HR Policies & Procedures

Professional Experience

LOWEaaaS COMPANIES INC. - LEXINGTON MARKET

Since 1946 Lowe's has came from a neighborhood hardware store into a FORTUNE 50 A(R) company.

Human Resources Manager, 2010 to Present

Responsible for anticipating talent needs, and addressing them through proactive, and effective recruiting, staffing, and training. Motivate and retain existing talent by anticipating human resource issues in the store through consistent and effective application of Lowe's policies, management practices, and legal requirements

Additional responsibilities include; Understanding and responding appropriately to basic customer and employee inquiries. Read, write and communicate professionally using English language sufficient to perform job functions. Access, input, retrieve and interpret information using applicable store computer systems (including but not limited to: Microsoft Office, Genesis, M2O, Thin-Client, etc.). Regularly plan, schedule and deliver presentations to small or large groups of employees.

MIAMI MANAGEMENT aaa Lexington, KY

Operates 16 Wendy's Old Fashion Hamburgers Restaurants, and integrated drive thru ordering systems of EXIT 41A(R).

CO-Manager/Shift Supervisor of Training, 1998-2001 & 2005 to 2010

In all areas of the operation my goal is to maintain all procedures of the Quick Service Restaurant to provide quality foods in a timely manner, while providing ultimate customer service in a clean environment. By recruiting individuals, offering flexible scheduling to accommodate the employees, and training them from day one.

Key Results:

aaa Implement the use of WOTC tax credit for all new hires.

aaa Maintain cash controls and money handling procedures throughout the restaurant and to the employees.

aaa Maintain safety logs of products that can be potentially hazardous, Maintain FIFO on all product rotation.

aaa Ensure all employees are aware of handling food safely and personal hygiene

aaa Aided in sales increase of 3 percent in 2005, 2 percent in 2006, 2.5 in 2007 and 1.78 2008; sales goal for 2010 was flat with 2008 however exceeding this by 1 percent in overall growth.

aaa Author weekly schedules based on historical sales, and sales forecast. Scheduling for each day and each individual hour of operations.

aaa Conduct ordering and audit in stock levels of raw product daily/weekly

aaa Conduct weekly inventory, calculating food cost, paper cost and labor expense and maintaining within budget.

aaa Council employees who are not performing, review appraisals for merit increases

aaa Process new hire information as well as terminations. Attempt to gain feedback from terminated employees on the work environment and reasoning for leaving.

aaa Train progressing managers from staff to management levels, in all areas of the operations. including staffing, cash, and administrative duties.

aaa Perform administrative audits of personnel files, such as I-9, insurance benefits, certifications, etc

aaa Use training modules, videos, and booklets to train and document training has occurred, cross train as training progresses and follow-up on comprehension.

Professional Experience (continued)

LOWEaaaS aaa Lexington Market, KY

Since 1946 Lowe's has came from a neighborhood hardware store into a FORTUNE 50 A(R) Company.

Loss Prevention Manager, 2002 to 2005 Loss Prevention Specialist, 2001 to 2002

As Loss Prevention Manager I was responsible for maximizing NBT profit in my assigned store by reducing inventory shrink, the combined accident frequency rate, and cash over/short losses to the budgeted goal. In this position I directed, supported, trained, and counseled store management in all Loss Prevention and Safety programs. As well as protected customers, employees and company assets by executing and establishing controls that minimize inventory shrink & losses due to accidents in each assigned location.

Key Results:

aaa Became the regional leader in loss prevention on new store openings, accurately training new store employees one-on-one on safety practices i.e. power equipment, top stocking, hazmat. Operations within my scope of receiving controls, front-end controls, as well fine lining the capital expense account (CEA) of a new store. Opened and assisted with 6 store openings and 2 major re-merchandising project.

aaa Was the regional Outside Lawn and Garden leader for the Loss Prevention Department.

aaa Produced inventory results within budget of percent to goal and financial. Of approximately 10 inventories taken of store of my responsibility only 1 did not meet goals.

aaa Maintained positive professional relationships throughout the stores of responsibility between employees and store management.

aaa Aided the stores HRM during new hire orientation, on safety, tours, and positive coaching, giving feedback to HRM and store management on performance.

aaa Conducted daily safety reviews and follow-up on issues on concern to provide safe working and shopping conditions.

aaa Maintained within set goals of CFR/SFR of workers comp and general liability claims. Aided HRM in maintaining follow-up with claims and insurance officials.

aaa Aided in customer service in all areas becoming cross trained to help during peak sale time in all areas of the stores.

aaa Maintained a departmental ROI of 5 to 1 constantly.

Education & Certifications

EASTERN KENTUCKY UNIVERSITY aaa Richmond, KY

Bachelor of Science (BS) in Assets Protection, 2001

Activities: Worked concurrently during college as a restaurant manager for Miami Management, Wendy's LLC Franchise group

UNIVERSITY OF PHOENIX - Phoenix, AZ (online & main Campus) Masters of Business Administration with core concentrations Human Resources, 2011

Professional Certifications:

aaa OSHA General Industry Safety & Health, 14 Hours, 2002

aaa RealtorA(R), GRI, Graduate Realtor Institute, FS Foreclosure Specialist 2007-2009

aaa PHR, Pending successful exam results.

Of Note

Affiliations:

aaa Kentucky Board of Realtors (KBR), National Association of Realtors (NAR)

aaa Society for Human Resource Management (SHRM)



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