Customer Service Manager
Resume:
Robert Dotson
Email: *********@********.***
Address: **** ******* **** ***
City: North Las Vegas
State: NV
Zip: 89084
Country: USA
Phone: 775-***-****
Skill Level: Management
Salary Range: $80,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
ROBERT DOTSON
4448 Carrier Dove Ave. N. Las Vegas, NV 89084
Cell: 775-***-**** *********@********.***
Objective: Manager utilizing appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals
Qualifications
* A strong leader and highly effective owner /manager with over fourteen years` experience in promoting a work environment that engenders positive energy, creativity and teamwork among employees
* Extensive experience in client relations, investor relations, cash management, financial analysis, negotiations, taxes, accounting, business development, loss prevention and workers compensation including general liability
* Experienced in coaching selling skills & sales forecasting and loss prevention for numerous departments
* Fourteen years of analyzing margins and profit levers for a retail business
* Fourteen years of managing associates schedules, monitor attendance and process issues accordingly
* Qualified in ensuring productivity of associates in meeting expectations in an efficient manner
* Proficient in risk management, dealing with shipment delays, client dissatisfaction and employee problems.
* Strong ability to read and implement documents, safety rules, operating and maintenance instructions, and procedures manuals
* Effective decision maker making the company and location run smoothly but that also serve to prevent difficult situations in the future
* Proven courageous leadership by identifying and communicating potential ethical or safety issues that must be addressed at a higher level
* Strong ability to write extensive reports and correspondence
* Many years as a spokesperson for company and ability to discuss the various objectives and plans the organization has in store to make its business more successful
Professional Experience
Sears Holdings
Operations Manager 2012 - Present
* The day to day operations including maintaining and managing a Full Line Retail Store
* Responsible for hiring employees inside the location, as well as supervising and evaluating employees and coaching them to increase job performance
* Daily direction to employees on certain job tasks, resolve problems concerning employees; work performance, establish and ensure rules and procedures and create work schedules
* Driving shrink and safety results for assigned area(s) and supporting the Loss Prevention five play strategy
* Drive sales goals and maintain budget controls
* Opening and closing the store on assigned days
* Actively work with store team in the development and implementation of action plans to improve performance
* Handle the locations operating budget to determine how much the location will spend and what it can purchase in the near future in order to serve and retain customers
* Guaranteed follow-up on required inventories and audits in order to control costs and shrinkage
* Ensures that goals are achieved by conducting meetings, listening to each departments issues and concerns
The Panaca Market and Ace Hardware
Owner / Operations Manager 2005 - 2012
* Developed and maintained a team concept to improve associate morale, communication, and ultimately increased company gross sales
* Prepared monthly financial reports for share holders and business assessment
* Solely in charge of setting and maintaining systems for recording business financials
* Developed team responsible for generating new accounts and increased sales with business accounts
* Responsible for all financial money being paid by the company and received on accounts
* Established and implemented policies and procedures for account collections and extension of credit to customers
* Responsibilities included interviewing, hiring, and training associates; planning, assigning, and directing work; evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems
Merrill Lynch Investments, Las Vegas NV
Private Global Financial Advisor 2001 - 2005
* Built and maintained client bases, keeping current client plans up-to-date and recruiting new clients on an ongoing basis
* Explained and documented for clients the types of services that are to be provided, and the responsibilities to be taken by my team
* Presented to individuals and groups the vast assortment of financial options that our team dealt with and fit them to the clients needs
* Interviewed clients to determine their current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance, and other information needed to develop a plan
* Prepared and interpreted for clients` information such as investment performance reports, financial document summaries, and income projections
* Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives
Edward Jones Investments
Branch Manager 1997 - 2001
* Cultivated customer base year after year, adding approximately 100 new clients annually for firm
* Earned a reputation for providing expert financial advice and superior customer service that resulted in a strong referral business
* Delivered annual growth on assets of at least a half million dollars for personally managed client portfolios during the four years with the firm
* Introduced and developed new customer service protocols
* Played a vital role in expanding market share and increasing sales levels through effective marketing programs and strategic planning
Education
Bachelors of Science Degree in Business Management
With a Minor in Organizational Communications
Arizona State University (1998)
Series 7, 63, 65, 24 and ChFC from The American College
Retail Management Certificate Program
Endorsed by the Western Association of Retail Chains
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