Plant Manager Help Desk
Resume:
Carol Janssen
Allison, IA ****2
abpy66@r.postjobfree.com
Career Objective: Database administration with growth potential with a driven organization.
Education
2000 to 2001North Iowa Area Community College Mason City, Iowa
Courses taken: Visual communications and Web design
1998 to 1999 American Institute Of Commerce Cedar Falls, Iowa
Computer Information Specialist in Networking
Graduated in December 1999
Courses taken: Microsoft Access, Excel, PowerPoint, and Word.
Computer concepts and Logic, Computer Hardware and operating, Visual basic, Networks and Systems, Network Administration, Networking Cases, and Business Accounting
Skills
Computer related skills:Worked with Eudora mail, windows 2000, office 2000Have been working with SQL programming and problem solving skills to keep a help desk running smoothly and efficiently Experienced with Windows 95, Quick Basic, Visual Basic, Internet Explorer, Microsoft Access, Excel, and PowerPoint, Word, and QuickenExperienced with Macintosh Quicken, ClarisWorks, Internet Explorer, and Virtual PCDeveloped and maintained accounting program for farm business resulting in a more efficient operationDesigned a PowerPoint presentation for public speaking class, called: "Before you Drink? Think!"Configured and ran CNC machines at MidcomSet up and ran electrical testing equipment at Midcom
Leadership SkillsServed as President, Vice-President, Treasurer, and Secretary of various organizations.Planned fund raising functions for the local Head Start center.Trained operators on equipment in the Core gapping area at Midcom.
Miscellaneous SkillsAbility to express ideas and information both written and orallyParticipated in business management decisions in partnershipSelf starter and sees things through till finished
Employment
1986 to present Janssen Feeder pigs Allison, Iowa
Own and operate in partnership with spouse
1999 to present North Iowa Area Community College
Help Desk/Media Technician Mason City, Iowa
First line of the help desk answering phones, E-mail and walk-ins on both computer and media. Media placement and production
Keeping track of records on purchases of hardware and media supplies.
Assist in setting up NT machines. Supervise work-study students.
1999 B2BXchange Cedar Falls, Iowa
Computer Help Desk Lead on the SAMS Help Desk
Provide telephone support for the subscribers to the companies PC and Internet based services.
Trouble-shoot computer problems on several different software programs.
Respond to e-mail request in a timely and professional manner.
1996 to 1998 Midcom Waverly, Iowa
Core-gapper/Packager
100% Certification to perform all procedures required to manufacture core
100% Certification to perform all procedures required to package items for shipping.
Cross-trained Operator
Perform all procedures required in the manufacture of electronic transformers.
References
Jim Zach
500 College Drive
Mason City, IA
(Graphic Designer for North Iowa Area Community College)
Joe Miller
American Institute Of Commerce
Cedar Falls, Iowa 50613
(Program chair at American Institute Of Commerce)
Mike Mahota
218 Muladora Drive
Powell, Ohio
(Former plant manager at Midcom)
Dixie Blasberg
1637 Midway
Tripoli, IA
(Co-worker at Midcom and B2BXchange)
Glenda Miller
22708 160 street
Allison, Iowa 50602
(Former coworker at Midcom)
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