Customer Service Manager

cynthia lapoint

Email: ********@*************.***

Address:

City: mccalla

State: AL

Zip: 35111

Country: USA

Phone: 205-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced office manager with a strong ability to manage multiple projects simultaneously and foster a cohesive staff.Responsible office manager with experience in mediating employee conflict and ensuring efficient daily business operations.Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Energetic and reliable office manager skilled with working with a diverse group of people.

Educational Background:

High School Dipolma from mcdory, Birmingham AL 1/2001 to 3/2003 (advan,degree)

Job History / Details:

Career Overview

Experienced office manager with a strong ability to manage multiple projects simultaneously and foster a cohesive staff.Responsible office manager with experience in mediating employee conflict and ensuring efficient daily business operations.Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Energetic and reliable office manager skilled with working with a diverse group of people.

Skill Highlights

Meets/exceeds goals

Schedule management

Team liaison

Attention to detail

critical thinking

Administrative support

data entry

QuickBooks

Staff motivation

Employee training and development

Filing and data archiving

customer service

coordination,client relations,telephone skills, speaking

Meets/exceeds goals

Team liaison

Schedule management

Attention to detail

critical thinking

Administrative support

QuickBooks

Employee training and development

Staff motivation

Filing and data archiving

multi-task management

data entry customer service coordination,client relations

Core Accomplishments

Employee Management

Liaised with HR department to establish employee benefits, training, payroll and termination procedures.

Reporting

Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity by 10 percentage .

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Patient Charting

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Patient Charting

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Process Improvement

Oversaw implementation of new phone system which resulted in more cost-effective service.

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Calendaring:

Planned all meetings and travel for CEO.

Professional Experience

March 2004 to January 2009

office max mccalla, al

night shift mgr / administration

Communicated with domestic and overseas offices to arrange B2B shipments.Consistent record of improving productivity, reducing costs, and resolving complex departmental issues.Developed creative promotions to encourage employees to meet sales goals, resulting in a 95 percentage achievement rate.Oversaw inventory and office supply purchases.Oversaw daily office operations for staff of 30 to 35 employees.Complied annual recommendations for end of fiscal year budgets.Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.Provided efficient customer service to clients.

Education

2003 mcdory mccalla, al

GED advan,degree

Coursework in emt

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