Customer Service Manager

Shauna Velazquez

Email: abpy3c@r.postjobfree.com

Address:

City: Taylorsville

State: UT

Zip: 84129

Country: USA

Phone: 801-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching. Friendly Customer Service Manager with can-do attitude and willingness to help at all times. Results-oriented Department manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Personable and deadline-drive Customer Service Manager experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude.

Educational Background:

High School Dipolma from stevens Henager, Salt Lake City UT 1/2001 to 7/2012 (GED)

Job History / Details:

Summary

High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching.

Friendly Customer Service Manager with can-do attitude and willingness to help at all times.

Results-oriented Department manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Personable and deadline-drive Customer Service Manager experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude.

Highlights

Focused on customer satisfaction

Conflict resolution techniques

Training and development

Skilled multi-tasker

Retail merchandising expertise

Team management

Management of remote employees

Talent development

Scheduling

Bilingual ( Spanish )

Accomplishments

Supervision

Supervised team of multiple staff members.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Experience

May 2011 to April 2012

Walmart West Valley City, Utah

Toys Department Manager

Monitored customer preferences to determine focus of sales efforts.

Shared product knowledge with customers while making personal recommendations.

Maintained friendly and professional customer interactions.

11/20/2012 12:00:00 AM

Cashier

August 2010 to April 2011

Walmart West Valley City, Utah

Customer Service Manager

Trained in negotiations and time management.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Trained new employees on company customer service policies and service level standards.

11/20/2012 12:00:00 AM

Customer Service Manager

November 2009 to July 2010

Walmart West Valley City, Utah

Cashier

Operated a cash register to process cash, check and credit card transactions.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Replenished floor stock and processed shipments to ensure product availability for customers.

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