Customer Service Sales

Christina Ryan

Email: abpy2u@r.postjobfree.com

Address:

City: Shelton

State: CT

Zip: 06484

Country: USA

Phone: 203-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and deadline-drive Customer Service Representative bringing 14 years experience in service, management and phone sales. Strong organizational, analytical, problem resolution and follow-up skills. Experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude. Highly energetic individual who consistently exceeds company goals. Exceptional interpersonal communication and leadership skills. Extremely effective at multi-tasking and balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Goal-driven sales professional who diligently follows up on all leads to drive new business.

Educational Background:

High School Dipolma from Cash Brown, Boca Raton FL 1/2001 to 2/2007 (Insurance Agent)

High School Dipolma from University of New Haven, Boca Raton FL 1/2001 to 11/2012

High School Dipolma from Real Estate License Training, Boca Raton FL 1/2001 to 11/2012

High School Dipolma from Shelton High School, Boca Raton FL 1/2001 to 11/2012

Job History / Details:

Professional Profile

Personable and deadline-drive Customer Service Representative bringing 14 years experience in service, management and phone sales. Strong organizational, analytical, problem resolution and follow-up skills. Experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude. Highly energetic individual who consistently exceeds company goals. Exceptional interpersonal communication and leadership skills. Extremely effective at multi-tasking and balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Goal-driven sales professional who diligently follows up on all leads to drive new business.

Qualifications

Superior communication skills

MS Office proficient

Flexible scheduling

Effective team player

Troubleshooting proficiency

Exceptional telephone etiquette

Call center management experience

Resolution-oriented

Dependable and reliable

Savvy negotiator

Staff training and development

Strong lead development skills

Persuasive communication expertise

Strong organizational skills

Relevant Experience

Account Management

Managed over 25 large accounts for REO property management company.

Operations

Collaborated with Seller and buyers to ensure smooth work flow and efficient organization operations between the sale of properties.

Accountable for all operations of busy office, including training of new agents/employees, scheduling viewings of properties, Fielded and processed up to 300 inbound and outbound calls per day.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Research

Investigated and analyzed client complaints to identify and resolve issues.

Work Experience

March 2010 to September 2012

DellaBella Photography Wolcott, CT

Assistant to Photographer

Assisted photographer with equipment set-up and placement of individuals for styling of photographs.

Worked directly with clients to better understand and communicate to the photographer the specific needs of the client regarding design, type of look, and themes the customer was interested in for their photo shoot.

Created and executed marketing/PR campaigns for the website, including new product introductions and existing product development.

Managed projects and served as primary liaison between client and photographer to ensure clarity of client needs, quality and adherence to deadlines.

Calculated, prepared, and issued bills, invoices, and account statements.

Communicated with customers to answer questions and explain information.

Scheduled events and prioritized jobs.

Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.

January 2008 to January 2010

Health Benefits Direct Deerfield Beach, FL

Insurance Agent

Retained and ensured proper handling and care of 150 existing client accounts.

Consistently met and exceeded department expectations for productivity and accuracy levels.

Recognized as top sales generator

Created new processes and systems for increasing customer service satisfaction.

Earned Top Seller for two consecutive quarters in 2009.

Successfully interacted with customers and insurance companies to approval of insurance policies.

Generated leads for new sales through telephone and email contact with customers.

Reviewed, researched and negotiated insurance, health plans, benefit packages and other contracts.

January 2006 to January 2008

IJAK Insurance Lauderhill, FL

Insurance Agent

Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.

Participated in various incentive programs and contests designed to support achievement of production goals.

Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.

Trained new employees, assisting individuals on company procedures & product knowledge.

Cross-trained and provided back-up for other customer service representatives when needed.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Achieved high sales percentage with consultative, value-focused customer service approach.

Managed quality communication, customer support and product representation for each client.

January 2002 to January 2006

Prestige Properties Berlin, CT

REO Asset Manager

Managed bank owned properties by submitting bids to clients for approvals.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Communicated with agents, customers, employees and other individuals to answer questions and explain information for properties.

Created BPO's (Broker Priced Opinions) for properties, recommending Listing Price & Selling Price based on prior listing & sale prices of properties in the surrounding areas. Provided photo's of the interior & exterior of property noting repairs which affected the value of property.

Negotiated prices, terms of sales and service agreements between the bank and buyers agent.

Sales & Listing Agent, licensed Real Estate Agent

Education

2007 Cash Brown Boca Raton, FL

Insurance Agent

Received training & certification in health, life, & annuity insurance. 6 week course Received 220 license.

2004 University of New Haven New Haven, CT

Bachelor of Arts Business Finance

Coursework in Business, Finance and Accounting

2004 Real Estate License Training Hartford, CT

Licensing

Certification in Real Estate, Licensed Agent

1996 Shelton High School Shelton, CT

High School Diploma Liberal Arts

3.4 GPA

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