Manager Customer Service
Resume:
Title:Rajarao Javalkar
**********@******.***
Document
Source below
NAME:,
ADDRESS:
ADDRESS2:
CITY:
STATE: UT
ZIP:
CANDIDATE ID: 2895647
US CITIZENSHIP:
EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: No -
JOB WANTED:
RATE NEEDED:
TELEPHONE: 801-***-****
EMAIL: **********@******.***
HOMEPAGE:
HOTTEST SKILLS: product, engineer, html, novell, technical writ, software engineer,
programmer, multimedia, css, communication, market, newsletter, macintosh, os/2, unix,
vms, marketing, retail, typing, c++
REVISION: 08-SEP-02
RESUME:
NAME: Jared Sorensen
ADDRESS: 1538 W. 860 South
CITY: Orem
STATE/PROVINCE: UT
ZIP/POSTAL CODE:
COUNTRY: USA
EMAIL:
PHONE: 801-***-****
CANDIDATE ID: NA
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Any
RATE NEEDED: Not Entered
HOMEPAGE:
COMMENTS:
HOTSKILLS:
Jared N. Sorensen
1538 W. 860 South
Orem, UT 84058
BACKGROUND
- Recognized authority on international electronic and Internet publishing standards
- Helped write the HTML 4.0, HTML 3.2, CSS2, and DOM Internet publishing specifications
- Speaker at many national and international publishing conferences
- Author of magazine articles, newsletters, technical reports, etc.
- Accomplished webmaster, programmer, linguist, and technical writer
- Technical consulting experience for several companies
- Strong background in project and department management in a variety of environments
- Solid experience with Windows, DOS, Macintosh, OS/2, UNIX, and other operating systems
- Extensive experience in electronic publishing, graphics, and multimedia
- Considerable software and document internationalization experience
EMPLOYMENT
Novell, Inc
. Orem, Utah 1993-Present
-
Manager, Documentation Tools Engineering (1998-Present)
Responsible for creating tools and processes used for producing product documentation
(Web, CD and print
deliverables in 18 languages)
Manager of a team of software engineers
Representative to the World Wide Web Consortium
-
Information Architect
(1997-1998)
Responsible for researching and setting directions for electronic publishing
Standards evangelist and representative to the World Wide Web Consortium
Manager of internal and external publications web servers
Liaison between publishing and localization groups
Project manager for internal product development groups
- Manager, Corporate Publishing Services
(
1994-1997)
Responsible for researching and prototyping new publishing tools and Internet strategies
Webmaster of one of the largest sites on the Internet (over 180,000 pages in 6 languages)
Corporate representative on three working groups of the World Wide Web Consortium
Member of numerous corporate-wide committees and task forces
Frequent speaker at Seybold, Documation, and other publishing conferences
Manager of a team of webmasters and document production specialists
-
Localized Documentation Manager
(1993-1994)
Responsible for the translation, localization, and testing of all product documentation
Solicited, negotiated and managed outsourcing contracts
Manager of a team of production engineers, testers, and linguists
Park City Group, Inc
. Park City, Utah 1993
- Senior Software Development Engineer
Responsible for maintenance and enhancement of retail management software
Member of an independent, self-managed team of engineers, testers, and writers
Prepared and presented marketing shows for prospective customers
Assisted in the design of localized product interfaces
Eyring Research Institute
Provo, Utah 1989-1992
- Manager, Contract Services
Responsible for contract software development for Fortune 500 companies
Designed and implemented large integrated systems for Alcoa and TRW
Manager of a team of software engineers and testers
System administrator for VAX/VMS mainframes
Assisted with graphic design and graphics production functions
Solicited and managed software development contracts
Alpnet, Inc
. Provo, Utah 1986-1989
- Software Quality Assurance Manager
Responsible for testing and approving computerized language translation software
Manager of a team of linguists and software testers
Assisted in the development of localized product interfaces
Wrote language-enabled software library functions
Worked with nine hardware platforms, six operating systems, and eleven languages
ModTech International, Inc
. Redwood City, California 1985-1986
- Software Development Manager
Responsible for designing, buiding, maintaining, and documenting office management
software
Telecommuted from my home office in Orem, Utah
Manager of a (mostly telecommuting) team of programmers, testers, and technical writers
Handled customer support calls and custom development requests
Visited customer sites to do custom installations
Lytron Systems, Inc
. Provo, Utah 1984-1985
- Customer Service Manager
Responsible for handling and routing customer calls and fixing minor software problems
Custom configuration of office management and program integration software
Manager of a team of customer service representatives and software engineers
Handled company correspondence for languages other than English
Weidner Communications Corporation
Provo, Utah 1978-1984
-
Manager, Quality Assurance & Documentation (1981-1984)
Responsible for testing and documenting computerized language translation software
Manager of a team of testers, linguists, and technical writers
Designed and built automated multimedia demonstrations in multiple languages
Demonstrated products at trade shows and private showings in many states and countries
Evaluated and helped refine specialized keyboarding systems for Arabic and Japanese
- Manager, Spanish-Language Software Development
(
1979-1981)
Responsible for developing English to Spanish and Spanish to English translation software
Manager of a team of programmers and linguists
Developed specialized lexicons for machine translation
Assisted in building teams to develop software for other languages
-
Senior Software Developer
(1978-1979)
Responsible for development and implementation of core functions for machine translation
Developed customized user interfaces
Built linguistic analysis tools and specialized databases
EDUCATION
- Brigham Young University
1974-1977
Computer Science
Provo, Utah
- Ricks College
1970-1972
Mathematics Rexburg, Idaho
- Valley High School
1967-1970
College Prep Hazelton, Idaho
TRAINING
- Novell Management Curriculum
- Courses in SGML, XML, DSSSL, HyTime, and Unicode
- Solaris System Administration
- Building Market-Focused Organizations
ASSOCIATIONS
- International Webmasters Association
- HTML Writers Guild
- Society for Technical Communications (STC)
- World Wide Web Consortium (W3C)
PUBLICATIONS
- Contributor to:
HTML 3.2 Reference Specification (World Wide Web Consortium Recommendation, 1997)
HTML 4.0 Specification (World Wide Web Consortium Recommendation, 1997)
CSS 2.0 Specification (World Wide Web Consortium Recommendation, 1998)
Document Object Model 1.0 Specification (World Wide Web Proposed Recommendation, 1998)
- Author of:
"Making Style Sheets Work" (The Gilbane Report, July 1998)
The original Novell Product Documentation Website
Document Enabling (Newsletter on preparing documents for translation)
Numerous software manuals, technical reports, and white papers
SKILLS
- Electronic publishing (HTML, Envoy, Acrobat, DynaText and DynaWeb formats)
- Multimedia production (Presentations, AuthorWare, Director, and Shockwave)
- Graphic design and production (Illustrator, Photoshop, Corel Draw, and Paint Shop Pro)
- Webmastering and Web scripting (HoTMetaL Pro, FrontPage, SiteMill, etc.)
- Internationalization of software and documentation
- Programming (Java, C++, Fortran, Pascal, Basic)
- Desktop publishing and word processing (FrameMaker, WordPerfect, Word, etc.)
- Linguistics (fairly fluent Spanish; some French, German, Italian, and Portuguese)
- Software testing
- Technical writing and editing
- Public speaking and public relations
- Interpersonal and people management
- Contract management
- Project and program management
CONTACT INFO
- Work (Novell, Inc.)
Tele 801-***-****
: **********@******.***
- HomeJared N. Sorensen
1538 W. 860 South
Orem, UT 84058
BACKGROUND
- Recognized authority on international electronic and Internet publishing standards
- Helped write the HTML 4.0, HTML 3.2, CSS2, and DOM Internet publishing specifications
- Speaker at many national and international publishing conferences
- Author of magazine articles, newsletters, technical reports, etc.
- Accomplished webmaster, programmer, linguist, and technical writer
- Technical consulting experience for several companies
- Strong background in project and department management in a variety of environments
- Solid experience with Windows, DOS, Macintosh, OS/2, UNIX, and other operating systems
- Extensive experience in electronic publishing, graphics, and multimedia
- Considerable software and document internationalization experience
EMPLOYMENT
Novell, Inc
. Orem, Utah 1993-Present
-
Manager, Documentation Tools Engineering (1998-Present)
Responsible for creating tools and processes used for producing product documentation
(Web, CD and print
deliverables in 18 languages)
Manager of a team of software engineers
Representative to the World Wide Web Consortium
-
Information Architect
(1997-1998)
Responsible for researching and setting directions for electronic publishing
Standards evangelist and representative to the World Wide Web Consortium
Manager of internal and external publications web servers
Liaison between publishing and localization groups
Project manager for internal product development groups
- Manager, Corporate Publishing Services
(
1994-1997)
Responsible for researching and prototyping new publishing tools and Internet strategies
Webmaster of one of the largest sites on the Internet (over 180,000 pages in 6 languages)
Corporate representative on three working groups of the World Wide Web Consortium
Member of numerous corporate-wide committees and task forces
Frequent speaker at Seybold, Documation, and other publishing conferences
Manager of a team of webmasters and document production specialists
-
Localized Documentation Manager
(1993-1994)
Responsible for the translation, localization, and testing of all product documentation
Solicited, negotiated and managed outsourcing contracts
Manager of a team of production engineers, testers, and linguists
Park City Group, Inc
. Park City, Utah 1993
- Senior Software Development Engineer
Responsible for maintenance and enhancement of retail management software
Member of an independent, self-managed team of engineers, testers, and writers
Prepared and presented marketing shows for prospective customers
Assisted in the design of localized product interfaces
Eyring Research Institute
Provo, Utah 1989-1992
- Manager, Contract Services
Responsible for contract software development for Fortune 500 companies
Designed and implemented large integrated systems for Alcoa and TRW
Manager of a team of software engineers and testers
System administrator for VAX/VMS mainframes
Assisted with graphic design and graphics production functions
Solicited and managed software development contracts
Alpnet, Inc
. Provo, Utah 1986-1989
- Software Quality Assurance Manager
Responsible for testing and approving computerized language translation software
Manager of a team of linguists and software testers
Assisted in the development of localized product interfaces
Wrote language-enabled software library functions
Worked with nine hardware platforms, six operating systems, and eleven languages
ModTech International, Inc
. Redwood City, California 1985-1986
- Software Development Manager
Responsible for designing, buiding, maintaining, and documenting office management
software
Telecommuted from my home office in Orem, Utah
Manager of a (mostly telecommuting) team of programmers, testers, and technical writers
Handled customer support calls and custom development requests
Visited customer sites to do custom installations
Lytron Systems, Inc
. Provo, Utah 1984-1985
- Customer Service Manager
Responsible for handling and routing customer calls and fixing minor software problems
Custom configuration of office management and program integration software
Manager of a team of customer service representatives and software engineers
Handled company correspondence for languages other than English
Weidner Communications Corporation
Provo, Utah 1978-1984
-
Manager, Quality Assurance & Documentation (1981-1984)
Responsible for testing and documenting computerized language translation software
Manager of a team of testers, linguists, and technical writers
Designed and built automated multimedia demonstrations in multiple languages
Demonstrated products at trade shows and private showings in many states and countries
Evaluated and helped refine specialized keyboarding systems for Arabic and Japanese
- Manager, Spanish-Language Software Development
(
1979-1981)
Responsible for developing English to Spanish and Spanish to English translation software
Manager of a team of programmers and linguists
Developed specialized lexicons for machine translation
Assisted in building teams to develop software for other languages
-
Senior Software Developer
(1978-1979)
Responsible for development and implementation of core functions for machine translation
Developed customized user interfaces
Built linguistic analysis tools and specialized databases
EDUCATION
- Brigham Young University
1974-1977
Computer Science
Provo, Utah
- Ricks College
1970-1972
Mathematics Rexburg, Idaho
- Valley High School
1967-1970
College Prep Hazelton, Idaho
TRAINING
- Novell Management Curriculum
- Courses in SGML, XML, DSSSL, HyTime, and Unicode
- Solaris System Administration
- Building Market-Focused Organizations
ASSOCIATIONS
- International Webmasters Association
- HTML Writers Guild
- Society for Technical Communications (STC)
- World Wide Web Consortium (W3C)
PUBLICATIONS
- Contributor to:
HTML 3.2 Reference Specification (World Wide Web Consortium Recommendation, 1997)
HTML 4.0 Specification (World Wide Web Consortium Recommendation, 1997)
CSS 2.0 Specification (World Wide Web Consortium Recommendation, 1998)
Document Object Model 1.0 Specification (World Wide Web Proposed Recommendation, 1998)
- Author of:
"Making Style Sheets Work" (The Gilbane Report, July 1998)
The original Novell Product Documentation Website
Document Enabling (Newsletter on preparing documents for translation)
Numerous software manuals, technical reports, and white papers
SKILLS
- Electronic publishing (HTML, Envoy, Acrobat, DynaText and DynaWeb formats)
- Multimedia production (Presentations, AuthorWare, Director, and Shockwave)
- Graphic design and production (Illustrator, Photoshop, Corel Draw, and Paint Shop Pro)
- Webmastering and Web scripting (HoTMetaL Pro, FrontPage, SiteMill, etc.)
- Internationalization of software and documentation
- Programming (Java, C++, Fortran, Pascal, Basic)
- Desktop publishing and word processing (FrameMaker, WordPerfect, Word, etc.)
- Linguistics (fairly fluent Spanish; some French, German, Italian, and Portuguese)
- Software testing
- Technical writing and editing
- Public speaking and public relations
- Interpersonal and people management
- Contract management
- Project and program management
CONTACT INFO
- Work (Novell, Inc.)
Tele 801-***-****
: **********@******.***
- HomeJared N. Sorensen
1538 W. 860 South
Orem, UT 84058
BACKGROUND
- Recognized authority on international electronic and Internet publishing standards
- Helped write the HTML 4.0, HTML 3.2, CSS2, and DOM Internet publishing specifications
- Speaker at many national and international publishing conferences
- Author of magazine articles, newsletters, technical reports, etc.
- Accomplished webmaster, programmer, linguist, and technical writer
- Technical consulting experience for several companies
- Strong background in project and department management in a variety of environments
- Solid experience with Windows, DOS, Macintosh, OS/2, UNIX, and other operating systems
- Extensive experience in electronic publishing, graphics, and multimedia
- Considerable software and document internationalization experience
EMPLOYMENT
Novell, Inc
. Orem, Utah 1993-Present
-
Manager, Documentation Tools Engineering (1998-Present)
Responsible for creating tools and processes used for producing product documentation
(Web, CD and print
deliverables in 18 languages)
Manager of a team of software engineers
Representative to the World Wide Web Consortium
-
Information Architect
(1997-1998)
Responsible for researching and setting directions for electronic publishing
Standards evangelist and representative to the World Wide Web Consortium
Manager of internal and external publications web servers
Liaison between publishing and localization groups
Project manager for internal product development groups
- Manager, Corporate Publishing Services
(
1994-1997)
Responsible for researching and prototyping new publishing tools and Internet strategies
Webmaster of one of the largest sites on the Internet (over 180,000 pages in 6 languages)
Corporate representative on three working groups of the World Wide Web Consortium
Member of numerous corporate-wide committees and task forces
Frequent speaker at Seybold, Documation, and other publishing conferences
Manager of a team of webmasters and document production specialists
-
Localized Documentation Manager
(1993-1994)
Responsible for the translation, localization, and testing of all product documentation
Solicited, negotiated and managed outsourcing contracts
Manager of a team of production engineers, testers, and linguists
Park City Group, Inc
. Park City, Utah 1993
- Senior Software Development Engineer
Responsible for maintenance and enhancement of retail management software
Member of an independent, self-managed team of engineers, testers, and writers
Prepared and presented marketing shows for prospective customers
Assisted in the design of localized product interfaces
Eyring Research Institute
Provo, Utah 1989-1992
- Manager, Contract Services
Responsible for contract software development for Fortune 500 companies
Designed and implemented large integrated systems for Alcoa and TRW
Manager of a team of software engineers and testers
System administrator for VAX/VMS mainframes
Assisted with graphic design and graphics production functions
Solicited and managed software development contracts
Alpnet, Inc
. Provo, Utah 1986-1989
- Software Quality Assurance Manager
Responsible for testing and approving computerized language translation software
Manager of a team of linguists and software testers
Assisted in the development of localized product interfaces
Wrote language-enabled software library functions
Worked with nine hardware platforms, six operating systems, and eleven languages
ModTech International, Inc
. Redwood City, California 1985-1986
- Software Development Manager
Responsible for designing, buiding, maintaining, and documenting office management
software
Telecommuted from my home office in Orem, Utah
Manager of a (mostly telecommuting) team of programmers, testers, and technical writers
Handled customer support calls and custom development requests
Visited customer sites to do custom installations
Lytron Systems, Inc
. Provo, Utah 1984-1985
- Customer Service Manager
Responsible for handling and routing customer calls and fixing minor software problems
Custom configuration of office management and program integration software
Manager of a team of customer service representatives and software engineers
Handled company correspondence for languages other than English
Weidner Communications Corporation
Provo, Utah 1978-1984
-
Manager, Quality Assurance & Documentation (1981-1984)
Responsible for testing and documenti
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