High School Customer Service

Alicia Hackworth

Email: abpy0z@r.postjobfree.com

Address:

City: Birmingham

State: AL

Zip: 35215

Country: USA

Phone: 205-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Educational Background:

High School Dipolma from Jess Lanier High School, Birmingham AL 1/2001 to 5/2002 (High School Diploma)

Job History / Details:

Summary

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Highlights

High customer service standards

Employee relations specialist

Dedicated to process improvement

Strong problem solving ability

Negotiation competency

Troubleshooting skills

Proficient with Microsoft Office Suite

Proficient in customer account software

Multi-channel contact center software

Accomplishments

Managed call flow with up to 40 calls in queue per minute.

Exceeded corporate target for customer satisfaction for 6 months in a row.

Awarded top collector for the year.

Experience

March 2011 to Current

Applebee's Birmingham, AL

Server

Performed serving, cleaning, and stocking duties in establishments. Accepted payment from customers and made change as necessary.

December 2010 to February 2011

Regions Bank Birmingham, AL

Payroll Specialist

Provided thorough support and problem resolution for employees being trained on a new payroll time system.

February 2008 to March 2010

Portfolio Recovery Associates Birmingham, AL

Account Representative

Notified customers of delinquent accounts. Executed accounts receivable reporting enhancements and reconciliation procedures. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.

Education

2002 Jess Lanier High School Birmingham, AL

High School Diploma

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