Customer Service Supervisor

Stephen Scott

Email: abpy0b@r.postjobfree.com

Address:

City: Hollywood

State: FL

Zip: 33020

Country: USA

Phone: 954-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Very detail orientated collections and customer service specialist with 16 years experience.

Educational Background:

High School Dipolma from Salem High School, Salem NH 1/2001 to 6/1983 (Architectural Drafting)

High School Dipolma from Nova Southeastern University, Salem NH 1/2001 to 11/2012

Job History / Details:

Summary

Very detail orientated collections and customer service specialist with 16 years experience.

Highlights

Deadline orientated

Client relations specialist

Focused on customer satisfaction

Creative problem solver

Excellent communication skills

Meticulous attention to detail

Accomplishments

Worked independently on special assignment of large portfolio of inactive past due student population at Kaplan University.

Promoted to Collections Supervisor at United Collections Bureau.

Promoted to Collections Supervisor at Allied Interstate and chosen by Vice President of Operations to train collectors at Ohio office.

Promoted to Collections Supervisor at JDR Recovery.

Experience

June 2008 to June 2012

Kaplan University Plantation, Florida

Student Accounts Representative

Successfully managed and collected past due tuition balances on active and inactive students. Consistently met all performance metrics on assignments. Provided the highest level of customer care to the students complaints on all issues. Very experienced with skip tracing. Volunteered for an assignment that lasted 2 years that entailed working on spreadsheets of long past due student tuition balances and issues.

January 2006 to June 2008

United Collections Bureau Miramar, Florida

Collections Supervisor

I was responsible and very successful in the management of 8-10 collectors. My team consistently achieved the monthly assigned collection goal. Effectively communicated with co-workers to maintain clearly defined expectations. Promoted a very positive atmosphere and assisted all co-workers on all issues.

March 2002 to January 2006

Allied Interstate West Palm Beach, Florida

Collections Supervisor

Promoted to Collection Supervisor in 2005 at Allied interstate. Supervised team of 12 collectors which consistently achieved all assigned collection goals. Promoted very positive working environment and worked closely with all co-workers on all issues. Chosen by the Vice President of Operations to train under performing office in Ohio.

March 1998 to February 2002

Superior Bank Dania Beach, Florida

Mail Room Supervisor

Responsibilities included the printing and mailing of various mortgage and loan pamphlets to prospective clients, shipping and receiving and stock control.

March 1997 to March 1998

JDR Recovery Atlanta, Georgia

Collections Supervisor

Promoted to Collections Supervisor 5 months after starting as collector at JDR Recovery. Met and exceeded all assigned goals on previous failing department.

August 1996 to March 1997

Financial Management Control Hollywood, Florida

Collector

Managed portfolio of charged-off credit card balances for various clients.

Education,

Nova Southeastern University Davie, Florida

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