Sales Training

Kevin MacDonald

Email: *********@********.***

Address: *** ********* ***

City: Delaware

State: OH

Zip: 43015

Country: USA

Phone: 614-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kevin MacDonald 168 Diverston Way Delaware, OH 43015 Phone 614-***-**** (cell) 740-***-**** (home) E-mail *********@********.***

aaaaaaaaaaaaaaaaaaaaaaaa

Kevin MacDonald

Professional Profile and Strengths

Organizational Development and Training professional experienced in a variety of areas including: training, work process analysis, organizational structure analysis, human performance systems, test design, data analysis and interpretation, and needs analysis. Recognized for successfully leading teams, achieving desired results, and exceeding client expectations.

Key Strengths: Customer focus, integrity and trust, problem solving, dealing with ambiguity, communication, technical learning, project management, team building, coaching and development, relationship management, learning on the fly, and creativity.

Professional Experience

NATIONWIDE INSURANCE

Record of increasing responsibility and promotion

aa Sales Training Consultant (Nationwide Financial) (06/2008)

aa Performance Improvement Consultant (08/2004)

aa Sr. Performance Improvement Analyst (01//2003)

aa Performance Improvement Analyst (Nationwide Performance Improvement Org.) (12//2000)

Primary responsibilities include:

aa Lead project teams through the assessment of performance improvement issues and the design, development, pilot delivery, and evaluation of training and process solutions in support of multiple internal customers. Provide coaching and feedback to team members in order to exceed client expectations for the projects.

aa Work with clients from multiple functions (financial and property/casualty sales, insurance auto, property and casualty claims and sales including assessment, design, and development of performance improvement solutions and training for Associates, Managers, and Directors.

aa Work with clients from multiple functions to assess and redesign business processes.

aa Advise and manage client relationships at various levels (Senior Executives, Officer/Director, Managers, and Claims Associates).

aa Plan and facilitate client meetings to help them achieve stated objectives.

aa Redesign and instruction of performance improvement and project management methodology for internal customers.

aa Update and instruction of training design and development methodology for internal customers.

aa Create, validate, and monitor proficiency test standards and customer satisfaction metrics.

Kevin MacDonald

Education and Training

Doctoral Candidate in Industrial Organizational Psychology

The Ohio State University

aa Successfully completed Candidacy Exams

Masters Degree in Industrial/Organizational Psychology

The Ohio State University

Graduate Teaching Associate

aa Responsible for instruction, creation of tests, and grading for introductory Psychology course (Psychology 100).

Graduate Research Assistant

aa Research Associate for research project funded by a large Midwest bank. Responsibilities included the conceptualization and statistical analysis of factors contributing to the honesty of credit card division employees.

aa Research Associate for consulting project funded by the Ohio Department of Mental Health assessing the effects of major system changes on Ohioaaas Mental Health Boards and Agencies.

Bachelor of Arts, Psychology

University of Nevada, Las Vegas

aa Graduated Magna Cum Laude

Additional Coursework and Training

aa Langevin aaa Web Based Training

aa Langevin aaa Advanced Instructional Design

aa Accelerating Change and Transition (ACT) Workshop

aa Best Practices Development Process

aa Covey aaa Focus: Achieving Your Highest Priorities

aa Dale Carnegie Sales Advantage (instructor training)

aa PDL - Process Design and Management

aa IMS - Making Change Work Seminar

aa Ridge - Advanced Facilitation Skills

aa PDL - Performance Analysis for Results

aa Inside Out Coaching

aa Ridge - Facilitation training

Professional Affiliations

aa Member, International Society for Performance Improvement

Contact this candidate