Customer Service Quality Assurance

Christopher Hill

Email: abpxxf@r.postjobfree.com

Address: **** ***** ********* *** ***. 419

City: Alexandria

State: VA

Zip: 22303

Country: USA

Phone: 704-***-****

Skill Level: Experienced

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CHRISTOPHER WAYNE HILL

5975 Grand Pavillion Way Apt. 419 Alexandria, VA 22303

704-***-**** abpxxf@r.postjobfree.com

QUALIFICATIONS

Accomplished, detailed-oriented Professional with a BS in Recreation Management which allows the ability to manage sports and recreational facilities, provide wellness and fitness regimen for all ages, and construct dietary and nutrition programs. 5+ years of proven experience as a Computer/Field Technician responsible for analyzing, repairing, and upgrading computers and peripherals and 3+ years Customer Service Management. Dedicated, hardworking and trustworthy manager instills professional attitude in company peers. Excellent verbal/written communication and interpersonal skills. Technically proficient in MS Office products and Hardware (printers, modems, keyboards, CPUs).

PROFESSIONAL EXPERIENCE

N-TIME MUSIC (www.ntimemusic.com), Charlotte, NC 2007 - Present

Customer Service Manager

aa Manage online and in-store call center operations to assure all orders are properly received, processed, and shipped.

aa Perform routine checks of inventory and prepare summary inventory reports for senior management in addition to routinely updating e-commerce website.

aa Provide quality assurance checks for order, billing, and shipping departments and troubleshoot call center problems.

aa Respond to both online and in-store customer inquiries and complaints and perform follow-up calls to further assist customers.

aa Manage customer charge accounts and assist in-store customers.

SAAB BARRACUDA, LLC., Lillington, NC 2005 - 2007

Panel Cut Technician/Material Handler

aa Forklift Certified - made sure each department had the materials needed, whether using forklift.

aa Trained new hires and department transfers on how to operate warehouse equipment, and carry out warehouse duties and maintain OSHA standards.

CATERPILLAR, INC., Sanford, NC 2004 - 2005

Assembly Technician

aa Built and assembled steer loaders. Performed successive checks for previous bay area. Trained new hires and temporary workers in marry-up, end of line assembly, and cab sub areas.

PCA INTERNATIONAL, INC., Matthews, NC 1998 aaa 2004

Computer Technician (2001 aaa 2004)

aa Fixed and upgraded point-of-sale computers. Provided repair activities for cash drawers, Citizen point-of-sale printers and Star printers. Analyzed keyboards and modems.

aa Forklift Certified - moved pallets of equipment, computers, monitors, and etc.

Field Technician (1998 aaa 2001)

aa Assessed and repaired computer monitors, modems and answering machines. Provided entry of data into company mainframe computer. Recorded equipment and package inventories.

BILL SAPP RECREATION CENTER, Lumberton, NC

Internship 1996 - 1997

aa Filed membership applications/documentation, refereed basketball/baseball games, organized equipment and storage/locker rooms, observed the director, and assisted in planning games and activities.

EDUCATION

Bachelor of Science in Recreation Management, University of North Carolina Pembroke 1996

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